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Melia Madrid Serrano

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Melia Madrid Serrano

locationSalamanca-Serrano, Madrid

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About Melia Madrid SerranoAbout Melia Madrid Serrano

Location

Lying at the heart of the Salamanca district of the city, this hotel is situated close to the main shopping street and approximately 2 km from the Prado Museum. The nearest underground station is 100 m away.

Facility

The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and 3 lifts. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a car hire service, a transfer service, room service, a laundry service and a page service. A projector is available for guests' business needs.

Rooms

All rooms are carpeted and have a double bed, a king-size bed or a sofa bed. Children's beds and extra beds can be requested for younger guests. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A telephone, a flatscreen television with cable channels, a radio and WiFi (no extra charge) are provided as well. Guests can take advantage of the nightly turndown service. A selection of pillows ensures a comfortable stay. Bathrooms are equipped with a shower, a bathtub and a baby bath. A hairdryer and bathrobes are available for daily use. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

Guests can enjoy a selection of sport and entertainment options. The outdoor pool complex provides invigorating refreshment. Comfortable sun loungers are available on the terrace. There are many ways to relax or stay active at the hotel, including a gym and a solarium.

Meals

Various dining options are available, including a restaurant, a café and a bar. Half board is offered as a catering option. Options include breakfast. Vegetarian dishes and vegan food can be prepared on request.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club and MasterCard.

Amenities at Melia Madrid Serrano Amenities at Melia Madrid Serrano

  • Facilities

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      24-hour check-in

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Kids Club

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Breakfast Buffet

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      Half Board

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Golf

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      Gym

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Tanning Studio/Solarium

LocationLocation

Map preview

Around this property:

Public Transport

25 m

Golf Course

10 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

270

Very Good

80

Average

26

Poor

13

Terrible

31

Recent Reviews: 420

  • User:Pino32

    Trip type: Business

    Disappointing

    rating23 Mar 2026

    Service lacks personal touch, too many small niggly issues with seasonal air con, room fridge not working, ants in the room, inflexible front office staff (declining 1 hour extension to check out) , room had a blacked out window! Nice big rooms, good room servicing and excellent breakfast (don’t miss it ) - good location in upscale Salamanca. Hotel- cmanager, Owner at Melia Madrid Serrano, responded to this review Dear Sir,Thank you for taking the time to leave a review of your recent stay with us at Meliá Madrid Serrano.We’re glad you enjoyed our spacious rooms, breakfast, and Salamanca location.We apologize for the maintenance and housekeeping issues, which we are addressing rigorously.Check-out times are communicated to ensure availability for all guests.We hope to welcome you back. Best wishes,Martina P., Meliá Madrid Serrano Team

  • User:shehlee2014

    Trip type: Couples

    Good Stay

    rating05 Jan 2026

    Modern hotel in a busy area.Room was clean and comfortable.Tea/coffee/ kettle in room.Robes and slippers were a very nice touch.Bathroom was clean, shower door did not close properly.Room and bathroom could use some maintenance.Amazing breakfast buffet, including an omelet/egg station. Good service. Many food places within walking distance.Overall, a good stay. Hotel- cmanager, Owner at Melia Madrid Serrano, responded to this review Dear Guest, We would like to thank you for taking the time to share your observations on your recent stay at Meliá Madrid Serrano.We are delighted to hear you found our central Barrio de Salamanca location convenient for exploring Madrid’s vibrant surroundings.Your appreciation for the comfortable room amenities, including bathrobes and coffee facilities, highlights our commitment to enhancing your room experience.It’s wonderful to know our breakfast buffet and attentive service contributed positively to your gastronomic experiences during your stay.We have noted your comments regarding the shower door and maintenance aspects, which are being addressed to ensure our standards consistently meet expectations.Your kind words about the peaceful sleep quality and nearby dining options reflect the balanced escape we aim to provide every guest.We do hope that we will be able to welcome you back on a future occasion. Best regards,Caroline P., Voice of Customer Coordinator

  • User:DanyWeil

    Trip type: Couples

    Great location

    rating23 Dec 2025

    The hotel is located centrally and close to everything. They offered a room outside or inside. We chose outside and there was no noise issues. The service is great and the breakfast spread is HUGE. Hotel- cmanager, Owner at Melia Madrid Serrano, responded to this review Dear Guest,Please accept our thanks for your kind review regarding your stay at Meliá Madrid Serrano.We're thrilled you appreciated our central location, designed to place guests at the heart of Madrid's vibrant Salamanca district.It's wonderful to hear your room experience met expectations with peaceful surroundings despite being street-facing, reflecting our commitment to comfort.Your praise for our service culture truly motivates our team to maintain high standards of warm Spanish hospitality.The breakfast spread aims to energize guests with diverse culinary delights, so we're delighted you enjoyed this gastronomic experience.We look forward to seeing you again in the future. Best wishes,Martina P., Voice of Customer Coordinator

  • User:AncaAgu

    Trip type: Business

    One-week business stay – Exceptional staff!

    rating03 Dec 2025

    First, I would like to highlight that no one asked me to write this review, unlike what often happens in many places. It simply comes naturally after such a positive experience.I spent a week in this hotel in Madrid for a meeting with participants from several countries and I must say that the experience was greatly enhanced by the staff, who were simply amazing. Everyone was extremely friendly and helpful, but I would especially like to mention Alexander and his manager (Paco?), whose natural kindness, efficiency and constant smiles truly made a difference. They were always available, welcoming and ready to help without ever needing to be asked twice. They were everywhere, everytime!!!The food is another strong point of the hotel: varied, delicious and suitable for all tastes. Our whole group appreciated the meals throughout the week.The only small downside concerns the rooms: mine was a bit small and it might need a refresh to match the excellent quality of the other services offered.Overall, an excellent hotel for both business and leisure stays, with exceptional staff who truly make all the difference. Highly recommended! Hotel- cmanager, Owner at Melia Madrid Serrano, responded to this review Dear Guest,Thank you for taking the time to leave a review of your recent stay with us at Meliá Madrid Serrano.We're delighted to hear our team's genuine hospitality and service culture made such a positive impression during your international meeting. While our recently renovated rooms offer modern comforts across various categories, we appreciate your feedback about spatial preferences which helps us understand different guest needs. Our culinary team will be thrilled to know their gastronomic experiences with local flavors and varied menus contributed to your group's enjoyment.Should your travels bring you back to Madrid, we'd be honored to welcome you to one of our larger room categories for enhanced comfort.We hope to have the pleasure of welcoming you back in the future. With best wishes,Laura L., Voice of Customer Coordinator

  • User:giada b

    Trip type: Family

    Never again

    rating16 Sept 2025

    I booked trough booking.com for 1 night for €370 they gave me a room on the ground floor facing a backyard full of trash. I had to complain in order to change room . The attitude was bad as they were giving me a room for free .. the shower floor is extremely slippery. The bathroom and the room very basic .The only good thing ( but very expensive) is the breakfast. Hotel- cmanager, Owner at Melia Madrid Serrano, responded to this review Dear Guest,We would like to thank you for taking the time to review your experience.We are pleased to know that you appreciated our gastronomic experiences during breakfast, which features carefully curated local specialties.Regarding your room assignment, we offer various room categories with different views that guests can select during booking. Our renovated bathrooms now feature enhanced non-slip surfaces and safety signage as part of our commitment to guest wellbeing.We understand your perspective on value and would welcome the opportunity to discuss our different accommodation options that might better meet expectations during future visits.We hope to welcome you back on future occasions. Best regards,Marina N., Voice of Customer Coordinator

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