Melia Madrid Serrano

Recent Reviews: 433

• User: 602vesnag

  Trip type: Friends getaway

  Great stay

  We traveled in a big group and Nuria welcomed us with a big smile, great sense of humor and plenty of patience. Rooms are spacious and clean, with all the amenities one might need. Mari Carmen in bar and restaurant was wonderful, treated us with extreme kindness and understanding which is necessary for such a large and loud group. These two ladies are true assets to this hotel and made us overlook… Read moreWe traveled in a big group and Nuria welcomed us with a big smile, great sense of humor and plenty of patience. Rooms are spacious and clean, with all the amenities one might need. Mari Carmen in bar and restaurant was wonderful, treated us with extreme kindne… Read more

• User: rfreeman2015

  Trip type: Friends getaway

  Location, Comfort & Top-Tier Breakfast

  I stayed at the Melia Madrid Serrano on a tour and found it ideal. It’s in a terrific neighborhood with many restaurants, shops and conveniences. The public spaces are expansive and attractive. The room was spacious, clean and comfortable. A high point was the breakfast buffet, offering a tremendous variety and high quality. All in all, it was great base for exploring Madrid. Hotel- cmanager, O… Read moreI stayed at the Melia Madrid Serrano on a tour and found it ideal. It’s in a terrific neighborhood with many restaurants, shops and conveniences. The public spaces are expansive and attractive. The room was spacious, clean and comfortable. A high point was the… Read more

• User: 595simonw

  Trip type: Business

  Great Concierge and Pool Lady!

  Hotel is situated in lovely area with lots of great bars, restaurants and shops. We were greeted warmly on arrival by the concierge, the check in guy could have been more welcoming. I did talk to the customer service manager D and she did take this on board and assured us she would try to ensure better service next time we visit. The ‘standard’ rooms do not have proper windows which make the room… Read moreHotel is situated in lovely area with lots of great bars, restaurants and shops. We were greeted warmly on arrival by the concierge, the check in guy could have been more welcoming. I did talk to the customer service manager D and she did take this on board an… Read more

• User: LyndaPoulin

  Trip type: Family

  False description

  I am extremely disappointed with my stay at the Meliá Madrid.I booked a Family Room with a “patio view,” which clearly suggests that the room overlooks a patio. In reality, the room has a narrow frosted window with absolutely no view of the outside. This is misleading advertising and does not reflect what is being offered.What makes this experience even more frustrating is that I am a loyal Meliá… Read moreI am extremely disappointed with my stay at the Meliá Madrid.I booked a Family Room with a “patio view,” which clearly suggests that the room overlooks a patio. In reality, the room has a narrow frosted window with absolutely no view of the outside. This is mi… Read more

• User: Evelyn N

  Trip type: Couples

  Stay away from this hotel!!!!

  I stayed in this hotel 2 days, the worst experience of my life, the rooms are too small, the staff people with bad attitude , if I ask for something to be done they answer in a bad mood , definitely not a pleasant hotel to stay, I wouldn’t recommend anybody to go to this hotel, if you want to be treated in a nice way this is not the place to stay Hotel- cmanager, Owner at Melia Madrid Serrano,… Read moreI stayed in this hotel 2 days, the worst experience of my life, the rooms are too small, the staff people with bad attitude , if I ask for something to be done they answer in a bad mood , definitely not a pleasant hotel to stay, I wouldn’t recommend anybody to… Read more