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Mercure Madrid Centro

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Mercure Madrid Centro

locationBarrio de las letras, Madrid

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About Mercure Madrid CentroAbout Mercure Madrid Centro

Location

This comfortable hotel is situated in the heart of Madrid, in the middle of the famous Golden Triangle of Art. From its ideal location, directly opposite the Prado, guests will easily be able to reach all of the important sightseeing attractions. Furthermore, Anton Martin underground station can be reached on foot, as is it just 200 m away.

Facility

The hotel welcomes guests in a 7-storey building with a lift and 90 non-smoking rooms. The reception desk is open round the clock. Amenities include a baggage storage service, a safe and a drinks machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. Additional amenities include a TV room and a library. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. The rooms have a king-size bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a mini fridge. There is also an ironing set and a trouser press. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Bathrooms are equipped with a shower, a bathtub and a bidet. For additional convenience, bathrooms also provide a hairdryer. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and smoking rooms.

Sport

Guests can enjoy a selection of sport and entertainment options. There are many ways to relax or stay active at the hotel, including a gym, aerobics and massage treatments. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

Meals

Various dining options are available, including a breakfast room, a café and a bar. A number of specialities await guests in the air-conditioned, non-smoking restaurant. A generous breakfast buffet and lunch are served every day. Staff are also happy to provide gluten-free meals. The hotel also offers snacks.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Mercure Madrid Centro Amenities at Mercure Madrid Centro

  • Facilities

    • -

      24-hour reception

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      Air conditioning

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      Bar(s)

    • -

      Café

    • -

      Car Park

    • -

      Conference Room

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      Disability-friendly

    • -

      Garage

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      Hotel Safe

    • -

      Laundry Facilities

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      Laundry Service

    • -

      Lifts

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      Medical Assistance

    • -

      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

    • -

      TV Room

    • -

      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

    • -

      Breakfast Buffet

  • Sport/Entertainment

    • -

      Aerobics

    • -

      Children's Entertainment

    • -

      Gym

    • -

      Massage

LocationLocation

Map preview

Around this property:

City Centre

100 m

Shopping opportunities

100 m

Restaurants

100 m

Bars / Pubs

100 m

Nightclub

100 m

Bus Station

100 m

Public Transport

200 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

450

Very Good

546

Average

218

Poor

90

Terrible

44

Recent Reviews: 1348

  • User:Wakeyjoe

    Trip type: Couples

    Great location and service

    rating14 Mar 2026

    Excellent location, service. Comfortable premier double room with sofa bed and a big balcony (no chairs or table though). Fridge stocked with one off supply of soft drinks and water. Nexpresso machine. Pity it was paper cups and wooden stirrers. Excellent and friendly service, especially from Pedro and Letizia who went above and beyond to help me check in for my flight home. Definitely come back here again. Marta Ruiz, Guest Services / Front Office at Mercure Madrid Centro, responded to this review Dear Guest,Thank you very much for your wonderful 5/5 review and for sharing your experience with us.We are delighted to hear that you enjoyed our excellent location, the comfort of your Premier Double Room with sofa bed, and the balcony. It is also great to know that the in-room amenities such as the fridge and Nespresso machine contributed to making your stay more enjoyable.Your kind words about our team mean a lot to us. We are especially pleased to know that Pedro and Letizia were able to assist you with your flight check-in and made a positive difference during your stay. We will be sure to share your comments with them, they will be very happy to know their efforts were appreciated.We also appreciate your feedback regarding the balcony furniture and the use of paper cups and wooden stirrers, as it helps us continue improving the guest experience.It was a pleasure to have you with us, and we truly hope to welcome you back again very soon.Kind regards,

  • User:Gábor Z

    Trip type: Business

    Stay for 5 nights

    rating17 Feb 2026

    I stayed 5 nights in the hotel, which provided a good Mercure standard.The hotel is close to the city center next to the Prado Museum, walking distance from the Plaza Mayor.The room was cosy and clean, it had a small terrace.The breakfast was fresh and had a big variety included churros. :)The staff was kind and helpful. Marta Ruiz, Guest Services / Front Office at Mercure Madrid Centro, responded to this review Dear Gabor,Thank you very much for sharing your kind review following your recent stay with us.We are delighted to know that you enjoyed your five nights at Mercure Madrid Centro and that we met your expectations of the Mercure standard. It is wonderful to read that you appreciated our central location, just steps from the Museo del Prado and within walking distance of Plaza Mayor.We are also pleased that you found your room cosy and clean, and that you enjoyed the terrace. Your comments about our breakfast — especially the churros 😊 and the kindness of our team truly mean a lot to us.We hope to welcome you back very soon for another enjoyable stay in Madrid.Kind regards,

  • User:markcU9576YS

    Trip type: Couples

    Good Stay

    rating06 Feb 2026

    Located not far from the city centre and also many attractions such as the Museo National del Prado, and very close to Madrid-Puerta de Atocha train station. This hotel is located very close to many restaurants and shopping venues. The rooms are spacious and our room had a fridge and a safe, also a coffee maker and kettle. The WiFi was quite good. The hotel staff were very friendly and really helped us on arrival. Reasonably priced rooms and a great stay. Marta Ruiz, Guest Services / Front Office at Mercure Madrid Centro, responded to this review Dear Mark,Thank you once again for sharing your experience with us on TripAdvisor. We truly appreciate you taking the time to leave another comment.We are very pleased to know that you enjoyed your stay with us and that our location, room facilities, and overall comfort met your expectations. It is especially rewarding to hear your positive remarks about our team, as providing a warm and helpful service is something we value greatly.Your feedback is extremely valuable to us and serves as great encouragement for our entire staff. It motivates us to continue striving for excellence and to ensure every guest feels welcome and well cared for.We would be delighted to welcome you back to Mercure Madrid Centro on your next visit to Madrid.Warm regards,

  • User:Kévin H

    Trip type: Family

    Surpassed expectations

    rating29 Dec 2025

    The location is obviously very good, literally across the street from the Prado museum and walkable to all major sites in the city centre. The staff are exceptionally friendly, professional, and helpful. A genuine level of care you’d expect more from a 5-star Sofitel rather than a 3-4 star like Mercure. While the hotel appears rather simple and unassuming from the street, I was very impressed with the rooms. We had booked a Junior Suite on the highest floor and it was more like a true Suite as it had a fully enclosed spacious bedroom separate from the living room area. But the highlight was the huge terrace! The terrace was almost as big as the suite and offered views of the Prado. An overall excellent stay and we will definitely stay here again as we are often in Madrid. Marta Ruiz, Guest Services / Front Office at Mercure Madrid Centro, responded to this review Dear Kevin,Once again, thank you very much for your fantastic review and for taking the time to share your experience on several platforms. Your continued support truly means a lot to us.We are delighted to know that your stay surpassed expectations and that our location, rooms, and especially the Junior Suite terrace with views of the Prado made such a positive impression. Your kind comparison of our service to that of a 5-star hotel is a wonderful compliment for our team and a great source of motivation.It is always a pleasure to welcome guests who visit Madrid frequently, and we are truly grateful that you choose Mercure Madrid Centro as your home away from home. We very much look forward to welcoming you back again soon.Kind regards,

  • User:Tommy K

    Trip type: Solo travel

    Friendly Staff and Good Location - Will Return

    rating13 Dec 2025

    Stayed at the Mercure Madrid Centro for one night as an ALL Plat and was accommodated in a spacious and well-furnished corner "privilege" room. I appreciated the additional amenities, including bedroom slippers, a bathrobe, and a complimentary minibar. The Mercure is well located to many tapas spots which I enjoyed trying, and also within walking distance of Cibeles for the 203 to the Airport. It was also conveniently located for access to Retiro Park. Plaza Mayor and Grand Via were only a short walk away. The staff at the Mercure were friendly, particularly Rowena who checked me in. I would recommend this option for ALL guests looking for a place to stay in Madrid. Marta Ruiz, Guest Services / Front Office at Mercure Madrid Centro, responded to this review Dear Guest,Thank you very much for your wonderful review and for choosing Mercure Madrid Centro for your stay.We are delighted to know that you enjoyed your Privilege corner room, the additional amenities, and our central location, which allowed you to explore Madrid so easily. It is especially rewarding to read your kind comments about our team, and we will be pleased to share your compliments with our colleague, who will certainly appreciate your recognition.We are also grateful for your loyalty as an ALL Platinum member, and it is a pleasure to know that your experience met your expectations. Thank you for recommending our hotel to other ALL guests.We truly look forward to welcoming you back on your next visit to Madrid.Kind regards,Marta RuizFront Desk ManagerMercure Madrid Centro

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