Nh Collection Madrid Abascal

Recent Reviews: 2329

• User:Ana Rita C

  Trip type: Business

  Great Location

  25 May 2026

  The location is great. The room did not have too much natural light. I'm Gold member so I was expecting a "normal " room not this one ( I have been here before) Paula Fernández, Atención al cliente/recepción at NH Collection Madrid Abascal, responded to this review Dear Rita,Thank you very much for sharing your feedback following your recent stay with us.We are delighted to know that you appreciated our location; however, we are truly sorry to learn that the room assigned did not meet your expectations, particularly regarding natural light.We also regret that, as a Gold member and returning guest, your expectations in terms of room allocation were not fully met. Your loyalty to our brand is highly valued, and we fully understand how important it is to feel recognized and receive an appropriate room category upon arrival.Please accept our sincere apologies for any disappointment caused.We genuinely appreciate your continued trust in us and hope to have the opportunity to welcome you back again, providing you with a much more satisfying experience.Kind regards,Paula F. - Guest Relations Manager

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• User:joanmX2267MX

  Trip type: Family

  Excellence in hospitality

  06 May 2026

  No, I’m not being paid for this, nor is it a cheap plug. It’s a shame that these reviews aren’t rated higher than five stars, as this hotel—or rather, its staff—would certainly deserve them.My wife and I booked a room for 10 days over Easter. A junior suite that… didn’t quite meet our expectations: dim lighting, quite a bit of street noise, a minor fault in the bathroom and not much space for our clothes. We went to reception, not with the intention of making a complaint, but in the hope that they might find us an alternative solution, even if it meant swapping for a standard room with more light and less noise.Paula Fernández, the Guest Relations Manager, listened to us attentively, without interrupting, and told us she would look into the matter.When we returned that afternoon, we had been moved to the best room in the hotel, on the 7th floor—a suite with a terrace to which they had added a chest of drawers and coat racks so we could unpack our bags without any trouble. In the magnificent room, the staff had left drinks, snacks and small gifts for us, along with a handwritten card from the hotel manager, Conchita Bedoya, who was absent that day. Over the following days, we were treated like VIPs by all the staff, including the manager, a gesture we greatly appreciated.Not content with all that, the management granted us a generous discount on the final bill.That is what I call excellence in hospitality – not useless luxuries or inaccessible palaces. Excellence, not only in the facilities but, above all, in the staff. And the staff at this hotel have been excellent and memorable. So much so that the next time we spend our holidays in Madrid again, we already know which hotel we’ll be staying at.And for those looking for more practical details, the hotel is very well located, without being right in the tourist centre, very close to the Metro and the buses on Paseo de la Castellana, with a taxi rank right outside the door. The building is a 19th-century mansion converted into a hotel. Our room was magnificent, with a small entrance hall, a large and very comfortable bed, a clean and bright en-suite bathroom, and a wonderful terrace with sofas and a table. The breakfast was good and plentiful, and the room service was quick and of high quality. But I must stress, the best thing is the staff: motivated and efficient professionals, led by an all-female team, working in perfect harmony. Thank you, NH Abascal. As MacArthur said in the Philippines: ‘We will be back!’ Paula Fernández, Atención al cliente/recepción at NH Collection Madrid Abascal, responded to this review Dear Joan,We do not have enough words to thank you for the time, care, and warmth with which you have shared your experience at NH Abascal. Reading reviews like yours is, without a doubt, the greatest reward for our entire team.We sincerely regret that the initial junior suite did not fully meet your expectations, and we truly appreciate the calm and constructive way in which you shared your concerns. For us, listening to and understanding our guests is always the first step toward taking action, and we are delighted to know that the alternative offered helped transform your stay completely.It was a pleasure to assist you and to find a solution that matched what you wished for during your holiday. The entire team, and especially Conchita, deeply appreciates your kind words and your recognition of the daily work, commitment, and passion we bring to what we do.We are thrilled to know that you valued not only the room and the special touches, but also our location, the historic building, the food and beverage services, and above all, the human touch. We firmly believe that true excellence in hospitality comes from people, and comments like yours reinforce that belief.It will be an honor to welcome you again on your next visit to Madrid. As the quote you so kindly shared says: we will be back, and we will be here, ready to welcome you.Thank you from the bottom of our hearts for recommending us and for choosing NH Abascal.Warm regards,PAULA F. - GUEST RELATIONS MANAGERNH Collection Abascal

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• User:sharon s

  Trip type:

  Avoid room next to Lift

  12 Apr 2026

  We found our stay to be extremely disappointing, especially with our room location. During our time at the hotel, we had the lift running right next to our room. Every time it stopped on our floor it alerted the user, with a loud bell chime, this which obviously woke us up too! We had very little sleep. Mu recommendation, would be to deactivate this chime during night hours.The room was also very hot and the AC did not perform well, even by opening the windows, there was no fresh air as the court yard has a glass ceiling.We were extremely disappointed. It was not what we expected, as we have stayed at a number of NH chain, this rated as our least popular Paula Fernández, Atención al cliente/recepción at NH Collection Madrid Abascal, responded to this review Dear Sharon, Thank you for taking the time to share your feedback. We are truly sorry to learn that your stay did not meet your expectations and that you were disturbed by the lift noise during the night. We fully understand how important a good night’s rest is, and we sincerely apologize for the inconvenience caused by the bell alert. Your suggestion regarding deactivating the chime during night hours has been noted and will be shared with our technical team for review.We also regret the discomfort you experienced with the temperature in your room and the performance of the air conditioning. Your comments regarding ventilation in the courtyard room are very valuable to us and will help us identify areas where we need to improve.It is especially disappointing for us to hear this, knowing that you have stayed at several NH hotels and that this experience did not reflect the standards you are accustomed to. Please accept our sincere apologies. We truly appreciate your feedback, as it allows us to improve, and we hope you might give us the opportunity to restore your confidence in our brand in the future.Best, Paula F. - Guest Relations Manager

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• User:Marco P

  Trip type: Family

  Excellent hotel in Madrid

  07 Apr 2026

  Everything just perfect, room (and bathroom) very large, staff very polite. The location is convenient to visit the city center, as well as to have a direct connection with the airport. Paula Fernández, Atención al cliente/recepción at NH Collection Madrid Abascal, responded to this review Dear Marco,Thank you very much for your kind review.We are delighted to know that everything met your expectations and that you enjoyed the spaciousness of the room and bathroom, as well as the courtesy of our team. It is also wonderful to hear that you found our location convenient, both for visiting the city center and for the direct connection to the airport.We truly appreciate your feedback and look forward to welcoming you back again on your next visit to Madrid.Kind regards,Paula F. - Guest Relations Manager.

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• User:Scott R

  Trip type: Couples

  Great experience!

  19 Mar 2026

  This is a great place to stay. We enjoyed 4 nights there. The staff are outstanding. Natalie and Mareia at the front desk were so pleasant and eager to help make every detail of our stay perfect. David, the bell hop, was enthusiastic and helpful. We requested a room change and he jumped into action with a big smile to help us get settled into the perfect room overlooking the boulevard. Every day he recognized us and immediately sprung into action if for no other reason than to say hello and be sure we were well cared for. In the restaurant/bar the team of Jose, Javier and Bogdan went above and beyond in assisting with room service for cocktail hour, preparing a G&T and opening wine in our room. The food was great quality and perfect for augmenting just when we needed, around extensive meals out and about in Madrid. Breakfast room service was exquisite with the smoothie detox drink and oatmeal helping to get us off to a healthy start! Aside from all the service, the location is great in the residential Chamberi region, close to the best of old Madrid. Easy walking through historic neighborhoods and chill residential areas, parks and plazas. Nearby the historic old city sites. Paula Fernández, Atención al cliente/recepción at NH Collection Madrid Abascal, responded to this review Dear Scott,Thank you so much for taking the time to share such a wonderful and detailed review of your stay with us. It truly means a great deal to our entire team.We are especially delighted to hear your kind words about Natalie and Mareia at the front desk. They take great pride in offering attentive, heartfelt service, and knowing they helped make every detail of your stay perfect will make their day.We are also thrilled that David contributed to such a memorable experience. We’re happy he was able to assist you with your room change and accompany you throughout your stay with his characteristic positive energy.Your compliments to our restaurant and bar team,José, Javier, and Bogdan are equally appreciated. They work every day to ensure our guests enjoy both exceptional service and high‑quality food and beverages, and they will be delighted to know their efforts made your stay even more special.It’s wonderful to hear that you also enjoyed our breakfast room service, the detox smoothie, and our location in charming Chamberí, one of the loveliest areas to explore the authentic side of Madrid.Thank you again for your trust and for sharing your experience with such warmth and detail. We sincerely hope to have the pleasure of welcoming you back very soon.Warm regards,Paula F. - Guest Relations Manager

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