Nh Collection Madrid Palacio De Tepa

Recent Reviews: 1816

• User:132StephM

  Trip type:

  Exceptional hotel experience

  26 May 2026

  This hotel has it all - a beautiful and architecturally significant building, large and well-appointed rooms with a view, great breakfast with hot and cold options, a fantastic location that’s walkable to many of Madrids’s premier sites and restaurants, a very clean and well-maintained property in all aspects, and finally a top-notch staff who gave us impeccable service at every level including reception, door service, breakfast service, and housekeeping - they are a warm and friendly staff who are highly trained professionals and truly care about guest experience. This was one of our best hotel stays in Europe, and we’ve stayed at many outstanding European hotels. NH COLLECTION PALACIO DE TEPA, Atención al cliente/recepción at NH Collection Madrid Palacio de Tepa, responded to this review Dear valued guest,Thank you sincerely for sharing such generous feedback about your recent stay. We are delighted that you appreciated the architectural character of our building and the comfort of the spacious rooms with views.It is wonderful to learn that our breakfast selection, cleanliness, and central location enhanced your visit. Your recognition of our reception, door, breakfast, and housekeeping teams is especially meaningful to us.Our team is committed to providing warm, attentive, and professional service, and your remarks affirm that dedication. Knowing this was among your best hotel experiences in Europe is truly rewarding.We look forward to the pleasure of welcoming you back on your next visit.Best regards,

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• User:nkarp

  Trip type:

  Delightful, great location

  24 May 2026

  Lovely facility, room had a lot of character, friendly service. Double barrel ceiling in the room. Only a shower (no bathtub -- but wonderful rain spout). NH COLLECTION PALACIO DE TEPA, Guest Services / Front Office at NH Collection Madrid Palacio de Tepa, responded to this review Dear Nkarp,Thank you for sharing such thoughtful feedback about your stay. We are delighted to know you enjoyed the character of your room and the distinctive design features.It is wonderful to hear that our team’s friendly service and the rain shower enhanced your experience. Your compliments reflect the warm hospitality and unique ambiance we strive to provide for every guest.We look forward to welcoming you back on your next visit.Best regards,Alaine Aguado de PedroNH Collection Palacio de Tepa

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• User:22masin

  Trip type: Couples

  Good hotel in excellent location

  23 May 2026

  Location is excellent in old town. Hotel otherwise is good with basic services. NH COLLECTION PALACIO DE TEPA, Guest Services / Front Office at NH Collection Madrid Palacio de Tepa, responded to this review Dear Masin,Thank you for sharing your feedback. We are delighted that our setting in the historic center enhanced your visit.It is also encouraging to hear that you found the hotel comfortable and the services reliable.We appreciate your kind words and look forward to welcoming you again soon.Best regards,Alaine Aguado de PedroNH Collection Palacio de Tepa

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• User:orphelia

  Trip type: Family

  Good location, pleasant to average stay

  11 May 2026

  This is lovely hotel in a good location (8minute walk to Gran Via). We had a king size deluxe room which was smaller than what i would have expected for the additional cost (not sure if worth the extra). We had a street view with a balcony grill. The bed was very comfortable. The Breakfast was continental and a good variety. A special shout out to Yossette, who was the friendliest and attentive waitress at breakfast. The hotel is built on an old palace site, although you may not realise this unless you stumble behind the reception desk to an area with a glass floor, below it remains of the old palace! There is nothing in the hotel that really signposts you to this, which is a shame. I had read that the staff are super friendly and welcoming, I didn't really feel that, but this could be due to the language barrier. The concierge on the first night not as helpful as the one we met later in the week. The rooms were generally clean but for a five star hotel the housekeeping could be better (bathroom could be cleaner) and it seemed to be erratic on days, they did not remove used plates and a welcome platter of fresh cakes and had been left for 4 days! Water was replaced but then no glasses, the towels were not soft - these little things make a difference and you expect better for a 5 star hotel. Overall it was a pleasant stay and served our purpose but there are some things that could be improved when you think you are getting a 5 star hotel. NH COLLECTION PALACIO DE TEPA, Guest Services / Front Office at NH Collection Madrid Palacio de Tepa, responded to this review Dear valued guest,Thank you for sharing your detailed impressions of your recent stay. We are pleased to hear that you appreciated our location, found the bed very comfortable, and enjoyed the variety at our continental breakfast.We are especially grateful for your kind recognition of our breakfast colleague, Yossetty. Our team values warm, attentive service, and it is wonderful to know her hospitality stood out.We are sorry to learn that certain aspects of your experience did not fully meet expectations. Our aim is to deliver consistently polished service and well-prepared accommodations that reflect five-star standards, and we regret that this was not the impression you received throughout.We also appreciate your note about the historic features of the property. We strive to create meaningful connections to our heritage for our guests, and your perspective is valuable to us.Thank you again for your thoughtful feedback and for choosing to stay with us. We hope to have the opportunity to welcome you back for an experience that feels seamless and exceptional.Best regards,

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• User:Austin R

  Trip type: Couples

  A wonderful find

  02 May 2026

  Fabulous stay at the NH Tepa, truly a home away from home with fabulous attention and service from start to finish. From a warm welcome and upgraded suite on arrival we were made to feel like royalty. Great reception, great restaurant service and in particular, and what we needed most, for our cultural and culinary visit to Madrid, was the friendly attention, knowledge and skill of the delightful Guest Relations team!Nuria and Alaine were both superb, they guided us superbly across Madrid aided by regular WhatsApp check-ins with us to make sure we were on the right track! Nuria even came into work early on her day off to bid us ‘Adios’ ! We could ask no more!! Were we sad to leave… yes we were, will we return …. In a heartbeat !!!This place has been such a great find our stay will last long in the memory!Thank you one and all. NH COLLECTION PALACIO DE TEPA, Atención al cliente/recepción at NH Collection Madrid Palacio de Tepa, responded to this review Dear Mr. Rawcliffe,Thank you for sharing such a glowing account of your stay. We are delighted to know you felt genuinely welcomed and well cared for throughout your visit.It is wonderful to hear that your suite, our reception team, and restaurant service contributed to a memorable experience. We are especially pleased that our Guest Relations colleagues enhanced your cultural and culinary plans with attentive guidance and thoughtful follow-ups.Your kind words about the warm send-off and personalized support mean a great deal to our team. Creating a home‑away‑from‑home atmosphere is central to our service philosophy, and your feedback affirms that commitment.We are thrilled that you are already considering a return and look forward to welcoming you back for another exceptional stay.Best regards,

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