Nh Madrid Nacional

Recent Reviews: 1722

• User:mcarey2026

  Trip type: Business

  Stay at Nacional

  26 May 2026

  I paid for high-speed access to the internet, but it didn't work. I desperately needed access to watch materials ahead of an interview with Rafael Nadal about his upcoming documentary series. I spent about two hours on the phone with the hotel's IT subcontractor who could not resolve the issue (the IT person acknowledged it was a problem with the hotel router, not my computer). I never got the internet to work during my stay at the property. Ignacio Lendines, Owner at NH Madrid Nacional, responded to this review Dear Guest,Thank you for taking the time to share your feedback with us.We are truly sorry to learn about the difficulties you experienced with the high-speed internet service during your stay. We fully understand how critical a reliable connection is—especially in such an important moment as preparing for an interview—and we deeply regret that we were unable to provide the level of service you rightfully expected.We are particularly concerned to hear that, despite your considerable effort and time spent with our external IT provider, the issue remained unresolved. Your feedback is extremely valuable, and please be assured that we are addressing this matter with priority to prevent any recurrence.We sincerely regret the inconvenience and frustration this situation caused you, as this is far from the standard of service we strive to deliver.Additionally, we would like to review the charge for the high-speed internet service, as it is clear that the service was not properly delivered during your stay.We hope to have the opportunity to restore your confidence in us on a future occasion, and we would be delighted to personally assist with your next reservation to ensure a seamless experience.Sincerely,Álvaro de Ramos Guest Relations ManagerNH Nacional

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• User:jwcbelgrave

  Trip type:

  So-so experience

  26 May 2026

  This hotel is in a good location for access to Atocha Station and the arts museums, as well as many fine restaurants. Breakfasts are copious and offer fresh fruit and excellent other choices. Staff friendly and helpful. Unfortunately, the bed was the most uncomfortable I have ever slept in, more akin to a trampoline, so that whenever I or my wife moved, the entire bed jiggled. The room was so small that there was really not enough room to open two suitcases and closet space minimal. The room had a nice balcony where we would sit and read in the afternoons. Ignacio Lendines, Owner at NH Madrid Nacional, responded to this review Dear Guest,Greetings from the NH Nacional!Thank you for sharing your impressions of your stay. We are delighted to know our location, breakfast selection, and the hospitality of our team enhanced your visit.We are sorry to learn that aspects of the room did not meet your expectations. Your observations regarding comfort and space are appreciated, as we strive to provide a relaxing and well-appointed experience.It is wonderful to hear that you enjoyed the balcony and found it a pleasant place to unwind. We value your feedback and the opportunity to have welcomed you.We hope to have the pleasure of hosting you again in the future.Sincerely,Álvaro de Ramos Guest Relations ManagerNH Nacional

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• User:Alessandra U

  Trip type: Family

  Outstanding service from ÁLVARO DE RAMOS LÓPEZ Concierge • Guest Relations Manager NH NACIONAL

  23 May 2026

  I was in Madrid dealing with an urgent issue that could have ruined my trip. Álvaro, the Guest Relations Manager, spent over two hours helping me with calm professionalism and focus until it was fully resolved. He didn’t just solve the problem – he gave me peace of mind so I could actually enjoy the city. I’m usually very independent, but Álvaro truly made the difference. It’s refreshing to meet a young professional who works hard, is dedicated, and is willing to go the extra mile for his clients.I wish Alvaro the best for his future in this industry. Thank you for your outstanding service. Ignacio Lendines, Owner at NH Madrid Nacional, responded to this review Dear Ms. Urbinati,Thank you very much for your kind and heartfelt words. It truly means a lot that you took the time to share your experience.I am genuinely glad I was able to assist you during such a stressful moment and help turn the situation around so you could enjoy your time in Madrid. It was absolutely my pleasure to support you, and knowing that it made a difference is the greatest reward.Your recognition and encouragement are sincerely appreciated, and I will certainly keep them close as motivation to continue giving my best every day.I hope to have the opportunity to welcome you back soon under much more relaxed circumstances.Warm regards,Álvaro de Ramos Guest Relations ManagerNH Nacional

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• User:Eamonn M

  Trip type: Couples

  Room with terrace & park view. Magic!

  13 May 2026

  Crackingly good location. Very comfortable hotel. We had a glorious park view with terrace room. Luis at front desk started our holiday brilliantly with his easy, friendly, and highly efficient manner. Thanks again Luis! 🙏 Ignacio Lendines, Owner at NH Madrid Nacional, responded to this review Dear Guest,Greetings from the NH Nacional! Thank you for sharing such generous feedback. We are delighted that you enjoyed our location and found the hotel comfortable.It is wonderful to hear that your park-view terrace room enhanced your stay. Our team is especially pleased that the warm welcome at the front desk set a positive tone for your holiday.We truly appreciate your kind words and look forward to the pleasure of welcoming you again soon.Sincerely,Álvaro de Ramos Guest Relations ManagerNH Nacional

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• User:263wimh

  Trip type:

  Disappointing quality

  13 May 2026

  Even on the fifth floor there was a lot of traffic noise. In such a vibrant city, at that central location, hotels should install double windows.Furthermore, the sink in the bedroom could not be used to shave (the ‘stop’ to keep the water in the sink was broken), and the door of the wardrobe was broken (could only use half of the wardrobe.There was an unpleasant smell in the lobby downstairs.The rest of the facilities were fine (Nespresso and tea, free bottle of water, bed, …), breakfast was good quality and variation and staff was friendly and replenishing all the time. The restaurant of the hotel was also very good and friendly staff Ignacio Lendines, Owner at NH Madrid Nacional, responded to this review Dear Guest,Thank you for taking the time to share such detailed feedback. We are pleased to hear that you enjoyed the breakfast selection, found the team attentive, and appreciated the comfort touches in the room, as well as your experience in the restaurant.We are sorry to learn that aspects of your stay fell short of expectations. Our location on Paseo del Prado places guests moments from Madrid’s key sights, while also situating us amid the city’s lively pace, and we understand how this can affect the sense of quiet some travelers prefer. We would like to mention that the issues described had simple and immediate solutions during your visit: we would have gladly offered you a change to a quieter interior room to reduce traffic noise, and promptly fixed or replaced any faulty items in your room, such as the sink stopper or the wardrobe door. Our team is available 24/7 precisely to address situations like these and ensure our guests’ comfort at all times. We truly regret not having had the opportunity to assist you during your stay and improve your experience right away.Your observations about the in-room fittings and the lobby ambiance are important to us, as they contrast with the level of comfort and quality we aim to provide. We are committed to offering a consistently welcoming environment across all areas of the hotel.Thank you again for sharing your perspective. We value your feedback and look forward to the opportunity to welcome you again for an experience that reflects the high standards we strive to uphold.Sincerely,Álvaro de Ramos Guest Relations ManagerNH Nacional

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