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Novotel Madrid Center

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Novotel Madrid Center

locationMuseo del Prado-Retiro, Madrid

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About Novotel Madrid CenterAbout Novotel Madrid Center

Location

This glorious luxury hotel is fabulously located in Madrid's tourist and commercial centre, near to the Retiro Park. Scores of shops and cultural venues as well as exemplary tourist attractions are easily discovered on foot or on public transport. The nearest underground station "O'Donnell" is close at hand.

Facility

The hotel has 790 rooms and 6 suites, which are located on 8 storeys and are reachable by lift. The reception desk is open round the clock. Amenities include a baggage storage service, safe, currency exchange service and drinks machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a hairdresser and a coin-operated laundry. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. Further amenities include an ironing set and a trouser press. Other features include a direct dial telephone, a television with satellite/cable channels, a radio and WiFi. Guests can also make use of the cleaning service on departure. The daily newspaper is laid out for guests in the the rooms. The bathrooms have a shower, a bathtub and a bidet. A hairdryer and a telephone are provided. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

The outdoor pool complex provides invigorating refreshment. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. There is a poolside snack bar as well. There are many ways to relax or stay active at the hotel, including cycling/mountain biking, a gym, aerobics, a beauty salon and a solarium. At the hotel offers excellent facilities for leisure and relaxation, including a kids' club, a dance club and a nightclub.

Meals

Dining facilities include a restaurant with air conditioning, a café, a bar and a pub. Catering options include half board and full board. A generous breakfast buffet, lunch and dinner offer plenty of delicious variety. Diet meals, gluten-free meals, vegetarian dishes and children's meals can be prepared on request. In addition, special catering options, picnics and snacks are available.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club and MasterCard.

Amenities at Novotel Madrid Center Amenities at Novotel Madrid Center

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Foyer

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      Games room

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      Garage

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      Hairdresser

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      Hotel Safe

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      Kids Club

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Nightclub

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      Playground

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      Pub(s)

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      Restaurant(s)

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      Room Service

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Full Board

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      Half Board

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Children's Entertainment

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      Cycling/Mountain Biking

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      Gym

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sun loungers

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      Sun terrace

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      Tanning Studio/Solarium

LocationLocation

Map preview

Around this property:

Public Transport

50 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1169

Very Good

1049

Average

321

Poor

100

Terrible

75

Recent Reviews: 2714

  • User:irenekP6986PO

    Trip type: Solo travel

    Bad customer service

    rating25 Apr 2026

    First of all this hotel never answers there phone. I have trying to get a credit due to a delay from my flight, waiting for a credit. I booked this with Expedia, they don't even answer there messages. Very bad customer service.

  • User:DoddyAS

    Trip type: Family

    Center hotel in city center

    rating17 Apr 2026

    This is a very good hotel with a familiar standard, as Novotel is well-known in Indonesia, which was one of the reasons I chose this hotel during my visit. It is very convenient for sightseeing in the city, being close to tourist attractions and shopping malls. The staff were all helpful, and breakfast was simply great.

  • User:Michael F

    Trip type: Couples

    Stay here if you want to get robbed.

    rating03 Apr 2026

    Novotel Madrid — A Warning Every Traveller Needs to ReadAfter nearly three decades of travel across four continents, I do not write reviews lightly. This one is a duty.My wife and I arrived at the Novotel Madrid on our honeymoon — a trip we had waited a lifetime for. Within five minutes of entering the lobby and joining the check-in queue, a thief had stripped my bag of our passports, cash, and valuables. The bag was directly behind me, in plain sight of the front desk.What followed was worse than the theft itself.The duty manager on shift at 1:00 PM on 04/04/2026 engaged us in extended conversation — restaurant recommendations, local tips — while, as the surveillance footage later confirmed, the theft was occurring directly in front of her station. Whether this was negligence or something more deliberate, I will leave for others to judge.When we reported the incident, Novotel staff informed us that robberies in their lobby happen routinely and are considered normal. There was no apology. No offer of assistance. No call to the police — despite management acknowledging the incident was captured on their own cameras. They told us, plainly, that it was not their concern.They then sent us to the wrong police station. We visited three before completing a statement — a process that consumed six hours of our honeymoon.To be clear about what this hotel failed to provide: basic security, functional surveillance response, accurate guidance to law enforcement, any semblance of duty of care, and the most basic human decency of an apology to a couple on their wedding trip.Avoid without hesitation. Lucia SS, Guest Services / Front Office at Novotel Madrid Center, responded to this review Dear Michael F,Thank you for taking the time to provide your feedback regarding your recent stay. We would like to extend our sincerest apologies for the unfortunate experience you encountered during your honeymoon. We know that you are already in touch with our Room Division Manager to help you in everything you may need.While we strive to maintain a safe environment for all our guests, we recognize that incidents like this can occur. Please be assured that we take these matters seriously, and your comments will be reviewed.Thank you once again for your feedback.Best regards,Novotel Madrid Center

  • User:michelleaL3564XF

    Trip type: Business

    No windows in rooms

    rating01 Apr 2026

    No windows. 3/4 of the rooms are interior room with a window into a closed tower court. Meaning no natural light. If you can survive days without a window, then the room and amenities are otherwise comfortable. Pictures are misleading, they show natural light from an exterior room. Lucia SS, Guest Services / Front Office at Novotel Madrid Center, responded to this review Dear Michelle,Thank you for sharing your feedback regarding your recent stay. We regret to hear that the lack of windows in your room did not meet your expectations. We strive to provide accurate representations of our accommodations, and your comments will be taken into account as we continue to enhance our guest experience. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.Best regards,Novotel Madrid Center

  • User:richieboy81

    Trip type: Family

    Big!!!! But actually pretty good!

    rating22 Feb 2026

    Stayed here as a family visiting Madrid for a ‘el Classico’ football match in October. I believe this is the biggest Novotel in the World. But actually - they do their job really well. Regarding loyalty benefits as Accor Diamond members. No room upgrade with the property at capacity. No problem. It’s a very popular hotel with various airline crew. Welcome amenity of Spanish olives in jars provided. Welcome drinks in the app. Despite the big busy nature - we never had to wait for anything. Even breakfast was well handled with no lines. And actually for such a large property breakfast was good. So it’s clearly no high end hotel but for a Novotel it’s one of the better ones. Don’t let it’s size put you off Lucia SS, Atención al cliente/recepción at Novotel Madrid Center, responded to this review Thank you very much for choosing us Richie and for your comment. It has been a pleasure to have you stay with us.We hope to receive you again back soon!Best wishes,Novotel Madrid Center

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