Novotel Madrid Center

90+ photos

Novotel Madrid Center

Name: Novotel Madrid Center
Address: O'donnell 53, Madrid, spain
Telephone: 0204 505 9777
Rating: 4.1

madrid, spain

About Novotel Madrid Center

location

This glorious luxury hotel is fabulously located in Madrid's tourist and commercial centre, near to the Retiro Park. Scores of shops and cultural venues as well as exemplary tourist attractions are easily discovered on foot or on public transport. The nearest underground station "O'Donnell" is close at hand.

facility

The hotel has 790 rooms and 6 suites, which are located on 8 storeys and are reachable by lift. The reception desk is open round the clock. Amenities include a baggage storage service, safe, currency exchange service and drinks machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a hairdresser and a coin-operated laundry. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. Further amenities include an ironing set and a trouser press. Other features include a direct dial telephone, a television with satellite/cable channels, a radio and WiFi. Guests can also make use of the cleaning service on departure. The daily newspaper is laid out for guests in the the rooms. The bathrooms have a shower, a bathtub and a bidet. A hairdryer and a telephone are provided. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, non-smoking rooms and smoking rooms.

sport

The outdoor pool complex provides invigorating refreshment. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. There is a poolside snack bar as well. There are many ways to relax or stay active at the hotel, including cycling/mountain biking, a gym, aerobics, a beauty salon and a solarium. At the hotel offers excellent facilities for leisure and relaxation, including a kids' club, a dance club and a nightclub.

meals

Dining facilities include a restaurant with air conditioning, a café, a bar and a pub. Catering options include half board and full board. A generous breakfast buffet, lunch and dinner offer plenty of delicious variety. Diet meals, gluten-free meals, vegetarian dishes and children's meals can be prepared on request. In addition, special catering options, picnics and snacks are available.

Amenities at Novotel Madrid Center

Facilities (19)

Air conditioningLobbyCurrency ExchangeConference RoomRoom ServiceLaundry ServiceBicycle HireGaragePlaygroundPetsElevator/ LiftIroning servicesLaundryNewspaperParkingSmoke detectorSmoking roomsWifiEV Charging Station

Building Information (1)

Garden (m²)

Business Center and Conferences (1)

Business Center

Common Area (4)

Game RoomOutdoor FurnitureReceptionSun Deck

Distances (1)

Beach

Family and Kids (1)

Childcare service

General Services (7)

ConciergeDoctor on callLuggage storageMultilingual StaffPool/ Beach towelsWake-up Call / ServiceWheelchair

Hotel Type (1)

Family-friendly Hotel

Hygiene (6)

Contactless check-in/-outProtective equipment for employeesPackaged mealsProtective equipment for guestsGym/ Fitness centreFirst-aid services

Meals (7)

Breakfast BuffetBreakfast ServedSpecial DietContinental BreakfastBarCafeRestaurant

Object Information (1)

Fax

Payment (1)

ATM

Room Facilities (7)

ShowerBathtubHairdryerTVClosetRoom serviceToiletries

Security (2)

Fire extinguishersSecurity Guard

Sport/Entertainment (5)

Outdoor Pool(s)Swimming PoolGymTanning Studio/SolariumEvents

Location

Museo del Prado-Retiro, Madrid, Spain

O'donnell 53

What's nearby

Public Transport50m

Check-in from 2:00 PM · Check-out by 12:00 PM

Museo del Prado-Retiro, Madrid, Spain

O'donnell 53

What's nearby

Public Transport50m

Check-in from 2:00 PM · Check-out by 12:00 PM

User Rating & Reviews

4.1

Very Good

2724 reviews

Value
Rooms
Cleanliness
Service

Excellent1171
Very Good1049
Average323
Poor101
Terrible80

Recent Reviews: 2724

User: AnubhutiA_13
Trip type: Family
AWFUL EXPERIENCE!
This has been, by far, my most disappointing experience at a Novotel property. I have previously stayed at Novotel hotels in Paris, Shanghai, and New Delhi, and unfortunately, this property fell significantly short of the standards I have come to expect from the brand.From the moment of arrival, the service experience was disappointing. The front desk staff did not offer even a basic greeting or a… This has been, by far, my most disappointing experience at a Novotel property. I have previously stayed at Novotel hotels in Paris, Shanghai, and New Delhi, and unfortunately, this property fell significantly short of the standards I have come to expect from t…
User: Javier Y
Trip type: Family
A Very Comportable Stay
We spent three nights at the Novotel Madrid Center and had a very comfortable stay. Our room was set up for three people and included a small separate bedroom, which worked very well for us. The room was very clean and comfortable, and the bathroom and shower were excellent.The hotel staff was consistently friendly, helpful, and accommodating. One feature we especially appreciated was the 24-hour… We spent three nights at the Novotel Madrid Center and had a very comfortable stay. Our room was set up for three people and included a small separate bedroom, which worked very well for us. The room was very clean and comfortable, and the bathroom and shower…
User: Jim j
Trip type: Business
Location only
Loud hotel, convenient location, over crowded, tiny elevators, very basic depressing rooms. Lucia SS, Guest Services / Front Office at Novotel Madrid Center, responded to this review Dear Jim,Thank you for your feedback regarding your recent stay. We acknowledge your comments about noise and the elevator capacity. We strive to provide a comfortable environment and appreciate your insights, wh… Loud hotel, convenient location, over crowded, tiny elevators, very basic depressing rooms. Lucia SS, Guest Services / Front Office at Novotel Madrid Center, responded to this review Dear Jim,Thank you for your feedback regarding your recent stay. We ackn…
User: U6894ZGdonnat
Trip type: Friends getaway
Definitely stay here for a central Madrid hotel
Fabulous hotel in a great location. Girls trip to celebrate a special birthday and we enjoyed the pool facilities and surprised and delighted with early check in which was greatly appreciated. We added on breakfast that was amazing on check in but a special mention to Yuri on concierge for his local knowledge and information and booking taxis, recommendations for local restaurants and then booking… Fabulous hotel in a great location. Girls trip to celebrate a special birthday and we enjoyed the pool facilities and surprised and delighted with early check in which was greatly appreciated. We added on breakfast that was amazing on check in but a special me…
User: zayaan_inaya_mama
Trip type: Family
Amazing Kids Friendly Hotel
I visited during the summer with my two kids, and we had a wonderful stay at Novotel Madrid Center. As a solo parent traveling with my children, feeling safe was very important to me, and we felt extremely comfortable and secure throughout our stay.The room was clean, spacious, and very comfortable. My kids and I absolutely loved it. The hotel amenities were excellent and made our stay even more e… I visited during the summer with my two kids, and we had a wonderful stay at Novotel Madrid Center. As a solo parent traveling with my children, feeling safe was very important to me, and we felt extremely comfortable and secure throughout our stay.The room wa…

What our customers say

Trustpilot

Deals newsletter

Deals and travel inspiration

Weekly in your inbox — handpicked package deals and price drops before they sell out.

Our Privacy Policy