One Shot Fortuny 07

Recent Reviews: 165

• User:DanishNovelist

  Trip type: Solo travel

  Cute Hotel in a Good Location With a Few Disappointments

  12 Oct 2025

  I loved the feel and the design of this hotel but when you almost pay $300 for a room it’s disappointing it doesn’t include breakfast.The receptionist was great at my arrival but when I later complained about the TV reception (I couldn’t receive the three TV-channels I wanted to watch) he got quite condescending and said he would sent up a technician but that man never arrived. This is NOT okay in an expensive hotel!The hotel is on a quiet street but the rooms facing the courtyard are too dark for my taste so if I were you, I would ask for a room facing the street. , Atención al cliente/recepción at One Shot Fortuny, responded to this review Dear Danish, Thank you very much for your review. We sincerely appreciate it when guests tell us about their experience at the hotel so that we can improve in the areas mentioned. We are glad to hear that you enjoyed the comfort and location offered by the hotel, and we apologize for the problems you had with the television. We would like to inform you that the maintenance technician usually comes to the rooms to see what the problem might be, and if not, the reception desk usually takes care of it. In your case, we will look into what happened because we always seek to find a solution to any problems. As for breakfast, guests must include it when making their reservation or they can enjoy the service once they arrive at the hotel, as long as they wish to do so and pay for this additional service. Please note that the Standard rooms are all interior rooms, so if you wish to return to the hotel on a future visit to Madrid, we can recommend exterior rooms with more light to suit your needs. We hope to see you again. Best Regards, Raluca Oprean. Front Desk Manager.

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• User:D G

  Trip type: Solo travel

  Beautiful design hotel with cozy restaurant and courtyard

  13 Aug 2025

  Very European charismatic hotel and modern touches. Check in is so friendly and the location is off from the busiest spot but still walkable , Atención al cliente/recepción at One Shot Fortuny, responded to this review Dear Guest, thank you very much for your comment and for valuing our establishment. We are glad to know that you enjoyed your stay with us, and that we were able to exceed your expectations. The hotel is just a few meters from the Plaza de Colon. 4-star boutique hotel located in one of the most exclusive areas of Madrid, next to the Paseo de la Castellana. In addition to a very helpful staff that seeks to facilitate the stay to customers and make it perfect and memorable. We hope to see you again soon. Best regards, Raluca Oprean. Front Desk Manager.

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• User:Ruvanya

  Trip type: Solo travel

  Well-located, cool hotel

  08 May 2025

  I stayed at the hotel for 5 nights and overall the experience was great. It’s on a quiet street with lots of embassies and offices nearby; it wasn’t super-buzzy but I always felt safe walking around even at night as a solo female traveler. The location is great, with buses and trains a short walk away. Major attractions are all easily accessible. The lobby is small but features interesting modern art pieces, with a cute courtyard as well. The room is huge, and well-equipped (no iron in the room, but available on request). Check-in was efficient but not particularly warm (likely not helped by my extremely limited Spanish skills). I arrived around 10am, and understandably my room wasn’t available for a few more hours, but even being shown where a bathroom was or recommendations for some nearby coffee spots would have been nice. Having flown from Australia, the chance to catch my breath before heading out again would’ve been welcome. On the other hand, front desk was very helpful in offering me a travel adaptor for the duration of my stay when I foolishly left mine behind. The room was very generous in size, with functioning windows (a real plus these days) and a comfy bed. Everything felt modern and was very clean. , Atención al cliente/recepción at One Shot Fortuny, responded to this review Dear Ruvanya, Thank you very much for your comment and for valuing our establishment. We are glad to know that you enjoyed your stay with us, and that we were able to exceed your expectations. The hotel is just a few meters from the Plaza de Colon. 4-star boutique hotel located in one of the most exclusive areas of Madrid, next to the Paseo de la Castellana. We regret that we did not offer you the warm welcome you were expecting. These comments help us to improve and to offer a better service, so please do not doubt that we take note of all your comments. We are glad to know that we were able to help you afterwards and make your stay more pleasant.We hope to see you again soon.Best regards, Raluca Oprean. Front Desk Manager.

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• User:Ana O

  Trip type: Friends getaway

  Travel with friends

  23 Jan 2025

  It was a very good stay. We stayed at the hotel and the truth is that we loved it. It is very well located, close to everything but at the same time very quiet and pleasant. Comfortable, functional and modern rooms. The customer service is also wonderful and the breakfast is delicious. We will choose it again if we travel again to Madrid. , Atención al cliente/recepción at One Shot Fortuny, responded to this review Dear Guest, thank you very much for your comment and for valuing our establishment. We are glad to know that you enjoyed your stay with us, and that we were able to exceed your expectations. The hotel is just a few meters from the Plaza de Colon. 4-star boutique hotel located in one of the most exclusive areas of Madrid, next to the Paseo de la Castellana. In addition to a very helpful staff that seeks to facilitate the stay to customers and make it perfect and memorable. We hope to see you again soon. Best regards, Raluca Oprean. Front Desk Manager.

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• User:Marc C

  Trip type: Business

  Beginners

  08 Jan 2025

  Worst client service ever, completely ridiculous m. Hotel managed by beginners, worst ever. Sent a shirt to laundry and wasn’t washed because “i had not signed” the document.Inexistent room service and bad attitude from everyone..The 1st night they gave me a room with a broken shower and the AC not working. Asked for a change and took a 30 minutes negotiation , Atención al cliente/recepción at One Shot Fortuny, responded to this review Dear Marc, Thank you very much for your review. We are sorry to hear that you did not enjoy your stay with us. We regret that we were not able to solve the problem with the bathroom and air conditioning sooner. Regarding the dry cleaning, as we have an external service we have a procedure by which the client has to consult the hotel, as it is the only way to guarantee an excellent service, without the authorization signed by the guest we can not send your clothes to be cleaned as we do not know if it needs special treatment. We are sorry that we could not help you, but it is a procedure that we cannot skip as it is for the guest's own safety. Best regards, Raluca Oprean Front Desk Manager

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