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Parador De Alcala De Henares

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Parador De Alcala De Henares

locationAlcala de Henares, Madrid

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About Parador De Alcala De HenaresAbout Parador De Alcala De Henares

Location

The hotel enjoys a peaceful and relaxed location in the centre of the city. The building is one of the city's landmarks, along with the Hostería del Estudiante in the former San Jerónimo college, which was founded by Cardinal Cisneros in 1510 and which offers marvellous views over the beautiful Patio Trilingüe courtyard of the University of Alcalá de Henares. The hotel is next to monumental treasures such as the Capilla de San Ildefonso, the Palacio Arzobispal and the baroque convent of Las Bernardas. Nightlife opportunities and links to public transport can be found in the immediate vicinity. The bus and train stations are about 15 and 20 minutes' walking distance away, respectively. The La Dehesa shopping centre is about a 15-minute drive away, and Barajas Airport is approximately 25 km away.

Facility

128 rooms are located on 3 storeys and can be reached by lift. English- and French-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. A cloakroom, baggage storage service, safe and currency exchange service are available. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a TV room and a library. Guests arriving by car can park their vehicles in the garage or in the car park. Other services include a transfer service, room service (for a fee), an alarm call service, a laundry service and a coin-operated laundry. Complimentary newspapers are available. To assist guests with their business and communication needs, the business centre offers a fax machine.

Rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. Guests can enjoy the garden view from a balcony or terrace. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a mini fridge included among the standard features. A direct dial telephone, a TV, a radio and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has non-smoking rooms.

Sport

Going for a swim at the pool complex, which includes indoor and outdoor areas, is a great way to relax. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A sun terrace, sun loungers, and parasols are available. Guests can enjoy a wide range of indoor sporting activities, including a gym or, for a fee, darts, bowling, callisthenics and aerobics. There is a wellness area with a spa, a sauna, a steam bath, a hammam, hydrotherapy treatments and a solarium. Subject to charge: massage treatments. Guests of all ages have the opportunity to enjoy an entertainment programme (for a fee).

Meals

Dining facilities include a dining room, a breakfast room, a café and a bar. Guests can enjoy the culinary delights of the non-smoking, air-conditioned restaurant, which provides high chairs for children. Catering options include bed and breakfast, half board and full board. A generous breakfast buffet guarantees a great start to the day. At lunch and dinner, guests can choose between à la carte and a set menu. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Parador De Alcala De Henares Amenities at Parador De Alcala De Henares

  • Facilities

    • -

      24-hour reception

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      Air conditioning

    • -

      Bar(s)

    • -

      Café

    • -

      Car Park

    • -

      Cloakroom

    • -

      Conference Room

    • -

      Currency Exchange

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      Disability-friendly

    • -

      Garage

    • -

      Hotel Safe

    • -

      Laundry Facilities

    • -

      Laundry Service

    • -

      Lifts

    • -

      Restaurant(s)

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      Restaurant(s) with high-chairs

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      Restaurant(s) with non-smoking area

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      Room Service

    • -

      Shops

    • -

      TV Room

    • -

      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

    • -

      Housekeeping only upon request

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      Hygiene training for staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Breakfast Buffet

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      Full Board

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      Half Board

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      Set menu dinner

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      Set menu lunch

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Bowling

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      Children's Entertainment

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      Cycling/Mountain Biking

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      Darts

    • -

      Entertainment Programme

    • -

      Golf

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      Gym

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      Horse Riding

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Tanning Studio/Solarium

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      Tennis

LocationLocation

Map preview

Around this property:

Public Transport

150 m

Tourist Centre

150 m

Nightclub

150 m

City Centre

150 m

Bus Station

1 km

Park

1 km

Train Station

1.5 km

Golf Course

1.5 km

Shopping opportunities

2 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1836

Very Good

567

Average

131

Poor

47

Terrible

39

Recent Reviews: 2620

  • User:ChileLivin

    Trip type:

    Meh

    rating18 Feb 2026

    I found the design, maintenance and cleanliness of the “accessible room” (room 44) to be substandard. Did not like that Room 50 had no privacy for the shower. Room 44 - accessible room on floor zero and farthest away from the elevator with carpeted hallways. How does this make sense for an accessible room? No hooks in the bathroom. No trash can in the shower area. No access bars to use the bidet. The enclosed shower - the water runs under the tiles for the drain. The black mold growing down there is not sanitary. How does this even get cleaned? When was the last time it even was cleaned? Bedside plugs should be more accessible. Hair dryer should be more accessible. Magnifying mirror is inaccessible. Dirección Parador de Alcalá, General Manager at Parador de Alcala de Henares, responded to this review Dear Mrs Chilelivin,Thank you for sharing your impressions of our hotel and its location. We are delighted that these aspects enhanced your visit. We are sorry to learn that certain elements did not meet your expectations. Your feedback is valuable to our team as we strive to uphold the high standards our guests expect. We appreciate you taking the time to let us know. We hope to have the opportunity to welcome you again for a more seamless experience. Best regards,

  • User:Rich F

    Trip type: Couples

    Excellent clean, tidy, modern hotel situated in a great location and excellent staff. Would highly recommend.

    rating10 Feb 2026

    The hotel is in a great location, close to shops, amenities and restaurants/cafes etc. The hotel is an excellent standard with everything you could need and to a high standard. The whole place was very clean and tidy. The swimming pool was closed during the visit which wasn’t obvious during the booking process on LoveHolidays. The hotel is located near the train station which you can get the train to Madrid Atocha station in 40/45mins. The rooms temperature once the key card was removed defaulted to 23DegC and could only be lowered to 20DegC which was too high and resulted in having to sleep with the window open to make the temperature bearable. Staff were very friendly and helped with any queries, they allowed us to check in early as the room was ready and they ordered us a taxi back to Madrid airport. The staff only really spoke Spanish with very little English (not a complaint, just something to bear in mind). The onsite bar and restaurant was always a good place to visit with table service and very reasonable prices including complimentary nuts and crisps when ordering drinks. Overall, excellent stay and would recommend to anyone. Dirección Parador de Alcalá, General Manager at Parador de Alcala de Henares, responded to this review Dear Mr. Rich,Thank you for sharing your experience with us. We are delighted that you enjoyed our location, the excellent standard, the cleanliness and tidinessWe appreciate your perspective on character and value your insight. Our team is committed to offering a welcoming stay that is comfortable and convenient for our guests.We look forward to the pleasure of welcoming you again on your next visit.Best regards,

  • User:Fred193

    Trip type: Solo travel

    Five Stars . . . Six for the Staff

    rating02 Dec 2025

    I just arrived yesterday, will be here for a week, and am already struck by how excellent this place is. Really nice rooms with really nice appointments, enormous breakfast spread, coffee in the wee hours at reception if your room hasn't its own machine, really nice bar/cafe in addition to superior restaurant (that starts serving at 8:30 pm, a challenge for Americans with reflux !!), pool (in season), fitness room, spa (extra), lovely giant interior garden that's probably more stunning in season. . . and REALLY REALLY REALLY nice staff, from the reception desk to the bartenders to the servers at breakfast to the guys who didn't make fun of me when I couldn't figure out how to turn on my coffee machine or make certain TV programs have English audio. This is no ordinary parador, and it's a huge complex right in the heart of the city. Dirección Parador de Alcalá, General Manager at Parador de Alcala de Henares, responded to this review Dear Fred,Firstly I would like to thank you for taking the time to respond to our survey in relation to your stay at Parador de Alcalá de Henares . One of the fundamental values of our company is to offer quality, personalised guest services. Receiving positive feedback such as yours gives us great satisfaction and I kindly ask for your permission to share it with all our team.We hope to welcome you back to one of our hotels and restaurants. Please do not hesitate to contact us should you require any other information.We will be delighted to see you again soon!Yours sincerely,Parador Manager

  • User:Simon O

    Trip type:

    My first stay at Parador de Alcala de Henares

    rating04 Nov 2025

    A peaceful and enjoyable stay in a fine hotel. It is comfortable and quiet with a great ambience in an historical setting. Dirección Parador de Alcalá, General Manager at Parador de Alcala de Henares, responded to this review Dear Guest,Thank you for sharing your experience at the Parador de Alcala de Henares. For all the Parador's team, it is very important to receive this kind of positve feedback!!We hope to see you again soon!Best Regards!

  • User:bentg746

    Trip type:

    Nice modern hotel in historical building - located central in Alcala de Henares

    rating02 Nov 2025

    Very nice hotel telling an interesting story from the past. It is walking distance from the old town, very nice location. Nice staff, good services. Dirección Parador de Alcalá, General Manager at Parador de Alcala de Henares, responded to this review Firstly I would like to thank you for taking the time to respond to our survey in relation to your stay at the Parador de Alcalá de Henares .It is important for us to learn from your experience so we can improve the quality of our services for guests in order to offer you the best possible Paradores experience.We hope to welcome you back to one of our hotels and restaurants. Please do not hesitate to contact us should you require any other information.We will be delighted to see you again soon!

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