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Pestana Collection Plaza Mayor

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Pestana Collection Plaza Mayor

locationPuerta del Sol-Plaza Mayor, Madrid

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About Pestana Collection Plaza MayorAbout Pestana Collection Plaza Mayor

Location

This hotel is located in the heart of Madrid.

Facility

The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service and a safe. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. A fireplace creates a cosy atmosphere. There are a number of shops as well. Guests of the hotel can enjoy various recreational facilities, including the garden, during their stay. Additional amenities include a TV room and a library. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, medical assistance, room service, an alarm call service, a laundry service, a coin-operated laundry and a page service. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with air conditioning and central heating. Guests can enjoy the view of the courtyard from a balcony or terrace. All rooms are carpeted and include a double bed and a sofa bed. Children's beds and extra beds can be requested for younger guests. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. A telephone, a television with satellite/cable channels, an alarm clock and WiFi (no extra charge) ensure optimal comfort. Slippers are included. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms can be booked. The hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

There are indoor and outdoor pools and a children's swimming area. Refreshing drinks at the pool bar and a relaxing soak in the hot tub offer the perfect way to unwind. A sun terrace, sun loungers, and parasols are available. For those who wish to stay active while on holiday, the hotel offers golf. Sport and leisure facilities at the hotel include a gym, callisthenics and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, massage treatments and hydrotherapy treatments.

Meals

Dining facilities include a restaurant, a dining room, a café and a bar. Half board can be booked. At breakfast, guests serve themselves at the generous buffet. Various dishes can be ordered à la carte for lunch and dinner. The menu also offers diet meals, vegetarian dishes and children's meals. In addition, special catering options and snacks are available.

Amenities at Pestana Collection Plaza Mayor Amenities at Pestana Collection Plaza Mayor

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Breakfast Buffet

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      Half Board

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Children's Pool

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      Golf

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      Gym

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

LocationLocation

Map preview

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

985

Very Good

93

Average

34

Poor

14

Terrible

19

Recent Reviews: 1145

  • User:Gissette M

    Trip type: Couples

    Great place!

    rating27 May 2026

    Service is top notch! Food is good. The hotel is really nice as well.

  • User:Samira A

    Trip type: Friends getaway

    Fantastic holiday

    rating24 May 2026

    I would like to say a big thanks to Jose Miguel for helping us to hire e-bike and we had a fab experience in the city . Hotel is great , fantastic location and good service. Breakfast was amazing. Definitely will stay here again and highly recommend it. Guest Experience Team, Guest Services / Front Office at Pestana Collection Plaza Mayor, responded to this review Dear Samira,Thank you so much for this wonderful review! It was truly my pleasure to help with the e-bike hire and I am so glad it made your time in Madrid even more special!I will make sure to pass your kind words along to the rest of the team, who will be delighted to hear that the breakfast, location and service all contributed to such a fantastic holiday.We very much look forward to welcoming you back very soon at Pestana Collection Plaza Mayor Madrid!Warm regards,José Miguel GómezConcierge & Guest Experience AgentPestana Collection Plaza Mayor Madrid

  • User:AlFromSyd

    Trip type: Couples

    Fabulous!

    rating24 May 2026

    Wonderful!The hotel itself is in a great location and the room was just beautiful.The staff were very friendly and helpful.The breakfasts are amazing.Highly recommend! Guest Experience Team, Guest Services / Front Office at Pestana Collection Plaza Mayor, responded to this review Dear Al,Thank you so much for this wonderful review all the way from Sydney! We are absolutely delighted to hear that the location, room, team and breakfast all contributed to such a fabulous stay.We hope to welcome you back very soon at Pestana Collection Plaza Mayor Madrid!Warm regards,Iep van der WaalsConcierge & Guest Experience AgentPestana Collection Plaza Mayor Madrid

  • User:Freedom260833

    Trip type: Family

    Great experience

    rating22 May 2026

    Wonderful experience. The hotel is in great location. Beautifully decorated. Nice breakfast. We had Jose helping with our breakfast, he was attentive and professional. I highly recommend staying at Pestrana Collection Madrid Guest Experience Team, Guest Services / Front Office at Pestana Collection Plaza Mayor, responded to this review Dear Freedom,Thank you so much for your wonderful review! We are delighted to hear that the location, decoration and breakfast all contributed to making your stay such a great experience.We will make sure to pass your kind words along to José, who will be so pleased to know that his attentiveness and professionalism made such a positive impression. We are truly lucky to have him on our team!We very much look forward to welcoming you back very soon at Pestana Collection Plaza Mayor Madrid!Warm regards,Iep van der WaalsConcierge & Guest Experience AgentPestana Collection Plaza Mayor Madrid

  • User:Michelle J

    Trip type: Family

    Breakfast

    rating22 May 2026

    Great place to start the morning. Yummy breakfast options and excellent service. Jose is the best! Guest Experience Team, Guest Services / Front Office at Pestana Collection Plaza Mayor, responded to this review Dear Michelle,Thank you so much for your kind review! We are delighted to hear that you enjoyed the breakfast and that the service made such a great start to your mornings in Madrid.We will make sure to pass your wonderful words along to José, who will be absolutely thrilled to read them!We hope to welcome you back very soon at Pestana Collection Plaza Mayor Madrid!Warm regards,Iep van der WaalsConcierge & Guest Experience AgentPestana Collection Plaza Mayor Madrid

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