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Petit Palace Alcala

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Petit Palace Alcala

locationGran Via, Madrid

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About Petit Palace AlcalaAbout Petit Palace Alcala

Location

This hotel is located in Alcalá Street, close to the Puerta del Sol at the heart of the city and within a short distance of the historical centre of the city, which is the area of most interest to tourists, featuring many tourist sights and squares. It is just 100 m to Plaza de Cibeles, which is known as the "Paseo del Arte", with three of the city's most prominent museums situated here: the Museo del Prado, the Museo Tysen Bornemisza and the Centro de Arte Moderno Reina Sofía. It is just 2 minutes' walk to a range of entertainment venues; Madrid airport lies some 14 km away.

Facility

The hotel was built in 1920. 66 non-smoking rooms are located on 14 storeys and can be reached by 2 lifts. English- and French-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a baggage storage service and a safe. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. Guests arriving by car can park their vehicles in the car park. Other services include a babysitting service, a childcare service, a car hire service, medical assistance, room service and a laundry service. Active guests who wish to explore the surrounding area by bike will appreciate the bicycle hire service. Bicycle storage is also available. A fax machine is available for guests' business needs.

Rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. Guests can enjoy the view of the courtyard from a balcony or terrace. All rooms are carpeted and have a double bed or a king-size bed. Extra beds can be requested. A safe and a minibar are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels and WiFi (no extra charge) are provided as well. A hairdryer and a vanity mirror are provided in the bathrooms, which include a shower and a bathtub. Wheelchair-friendly rooms can be booked. The hotel has family rooms and smoking rooms.

Sport

Guests can enjoy a selection of sport and entertainment options. There are many ways to relax or stay active at the hotel, including cycling/mountain biking and billiards.

Meals

Various dining options are available, including a non-smoking restaurant, a breakfast room and a bar. Bed and breakfast can be booked. A generous breakfast buffet guarantees a great start to the day.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Petit Palace Alcala Amenities at Petit Palace Alcala

  • Facilities

    • -

      24-hour reception

    • -

      Air conditioning

    • -

      Bar(s)

    • -

      Bicycle Cellar

    • -

      Bicycle Hire

    • -

      Car Park

    • -

      Conference Room

    • -

      Disability-friendly

    • -

      Foyer

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      Hotel Safe

    • -

      Laundry Service

    • -

      Lifts

    • -

      Medical Assistance

    • -

      Pets

    • -

      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

    • -

      Wifi

  • Hygiene

    • -

      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

    • -

      Hygiene training for staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective hygiene screens

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

    • -

      Breakfast Buffet

  • Sport/Entertainment

    • -

      Cycling/Mountain Biking

    • -

      Gym

LocationLocation

Map preview

Around this property:

Nightclub

100 m

Bars / Pubs

100 m

Shopping opportunities

500 m

Train Station

3 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

709

Very Good

472

Average

156

Poor

77

Terrible

52

Recent Reviews: 1466

  • User:Nodira K

    Trip type: Family

    Feedback

    rating26 May 2026

    Everything was perfect. I liked the food( breakfast), service was perfect too. Also the location is good, located in the centre. Especially I am grateful to the employee Jairo for his help in finding the ring that I had lost

  • User:michaeln169

    Trip type: Friends getaway

    Homely, friendly, centrally located

    rating25 May 2026

    Homely hotel with very helpful friendly staff, fabulous central location. Breakfast has a great selection and set in a light filled room overlooking the grand buildings of the city

  • User:FarAway20033564243

    Trip type: Family

    Super

    rating23 May 2026

    The hotel is very centrally located, the breakfast is excellent, and the staff are very helpful. Isabel Rodriguez Fernandez, General Manager at Petit Palace Alcala, responded to this review Dear Faraway20033564243Thank you very much for your kind words. We are delighted that you enjoyed our central location, the excellent breakfast and the attentive help from our colleagues. It is a pleasure to know the inimitable breakfast room and its views of the two quadrigas on the former BBVA building helped make your morning special. At Petit Palace Alcalá we take pride in our art déco heritage, the historic first skyscraper setting, and providing personalized service in the heart of Madrid.We hope to welcome you back to Petit Palace. See you soon!Isabel RodriguezHost Petit Palace Alcalá91 532 19 01

  • User:Milica V

    Trip type: Couples

    Exceptional Stay & Pet Friendly

    rating02 Jan 2026

    A huge thank you to Mariano! He made our stay at Petit Palace Alcalá 10/10. Madrid can be tough with a dog, but Mariano treated our pup like royalty with a bed and premium food. He was more helpful than any other staff member we encountered anywhere, offering great local tips and keeping an eye on our dog’s well-being while we were out. The service is on a true professional level! Isabel Rodriguez Fernandez, General Manager at Petit Palace Alcala, responded to this review Hi milicav2026,Thank you so much for your wonderful review. We are thrilled that our colleague Mariano and the rest of our colleagues made your stay at Petit Palace Alcalá a 10/10, and that your pup felt treated like royalty with a bed and premium food. It means a lot to know our team’s attention and local tips helped you enjoy Madrid with your dog.Next time, we hope you can relax in our breakfast room and enjoy the views of the two quadrigas while planning your day exploring Puerta del Sol or Retiro.We look forward to welcoming you back to Petit Palace See you soon!Isabel RodriguezHostPetit Palace Alcalá

  • User:josemprz

    Trip type: Family

    New Year’s eve at Madrid

    rating01 Jan 2026

    Came to new year’s celebration from Puerto Rico. Strategically located in the Center of Madrid. Great staff. Mariano at front desk exceeded our expectations with his attentions like, taxi reservations, room needs and city recommendations, always with the best attitude. Definitely a great host. Will visit again. As a recommendation, there was mold in the shower. Besides that the rooms were comfortable and spacious for a family of 4. Isabel Rodriguez Fernandez, General Manager at Petit Palace Alcala, responded to this review Dear josemprz,Thank you for choosing Petit Palace Alcalá for your New Year’s celebration and for your kind words. Our colleagues, especially Mariano at the front desk, will be thrilled to know his attentions made your stay easier. We are glad our central location helped you enjoy Madrid.I am very sorry about the mold in the shower. We take cleanliness seriously and have passed your comment to our housekeeping and maintenance teams so the issue can be inspected and remediated promptly. For your next visit, please contact us directly and we will ensure a thoroughly checked room for your family.We look forward to welcoming you back to Petit Palace, see you soon!Isabel RodriguezHostPetit Palace Alcalá

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