tod blue logo

tod logoLogin/Create Account

flagUK

call icon0204 505 9777

Homespain

Petit Palace Plaza Del Carmen

images

View Gallery

image url
image url

Petit Palace Plaza Del Carmen

locationGran Via, Madrid

Share this Dealshare

About Petit Palace Plaza Del CarmenAbout Petit Palace Plaza Del Carmen

Location

This hotel is located in the heart of Madrid on the Plaza del Carmen. It has a good location between the Puerta del Sol and the famous shopping street of La Gran Vía, and is near many shops, which can easily be reached on foot.

Facility

The hotel was built in 1900. 42 non-smoking rooms, including 5 single rooms, are located on 4 storeys and can be reached by lift. English-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Services such as a baggage storage service and a safe ensure a comfortable stay. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Further services and facilities include a babysitting service, a childcare service, a car hire service, medical assistance, room service, a laundry service and a coin-operated laundry. Active guests can make use of the bicycle hire service to explore the surrounding area. A fax machine is available for guests' business needs.

Rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. Guests can enjoy the view of the city from a balcony or terrace. Rooms have a double bed or a queen-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a mini fridge included among the standard features. An ironing set is provided for guests' convenience. A telephone, a TV and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. Family rooms are available for parents with children.

Sport

The outdoor pool complex provides invigorating refreshment. Comfortable sun loungers are available on the terrace. The hot tub in the pool area promises pure relaxation. Leisure activities and facilities at the hotel include cycling/mountain biking, a spa and a sauna or, for a fee, a gym.

Meals

Dining facilities include a breakfast room and a bar. A number of specialities await guests in the air-conditioned, non-smoking restaurant. Bed and breakfast can be booked. A generous breakfast buffet guarantees a great start to the day.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Petit Palace Plaza Del Carmen Amenities at Petit Palace Plaza Del Carmen

  • Facilities

    • -

      24-hour reception

    • -

      Air conditioning

    • -

      Bar(s)

    • -

      Bicycle Hire

    • -

      Car Park

    • -

      Conference Room

    • -

      Disability-friendly

    • -

      Garage

    • -

      Hotel Safe

    • -

      Laundry Facilities

    • -

      Laundry Service

    • -

      Lifts

    • -

      Medical Assistance

    • -

      Pets

    • -

      Restaurant(s)

    • -

      Restaurant(s) with non-smoking area

    • -

      Room Service

    • -

      TV Room

    • -

      Wifi

  • Hygiene

    • -

      Contactless check-in/-out

    • -

      Contactless payment

    • -

      Enhanced cleaning programme

    • -

      Hand sanitiser

    • -

      Hygiene training for staff

    • -

      No high-touch furnishings

    • -

      No high-touch furnishings in public areas

    • -

      Protective hygiene screens

    • -

      Sanitiser dispenser

    • -

      Social distancing regulations

    • -

      Use of commercially available disinfectants

  • Meals

    • -

      Breakfast Buffet

  • Sport/Entertainment

    • -

      Cycling/Mountain Biking

    • -

      Gym

    • -

      Jacuzzi

    • -

      Sauna

    • -

      Sun loungers

LocationLocation

Map preview

Around this property:

City Centre

300 m

Tourist Centre

500 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

667

Very Good

413

Average

122

Poor

34

Terrible

18

Recent Reviews: 1254

  • User:mirzaasmara

    Trip type: Friends getaway

    Would not recommend the company

    rating30 Nov 2025

    The location and hotel were good but I wouldn't trust the company. I had accidentally booked with a sister hotel (all Petit Palaces in their name) and they would not refund my money. Considering the amount of tourists they get and it's an authentic mistake, they should not act so cheaply. Maria Garcia, General Manager at Petit Palace Plaza del Carmen, responded to this review Dear mirzaasmara, We are delighted to hear that you enjoyed the location of our hotel, between Puerta del Sol and Gran Vía. However, we regret the situation you have described and understand your frustration.We would like to clarify that Petit Palace is not a hotel, but the name of our chain. Each establishment has its own name, which is clearly published along with detailed information about its location. We regret that incorrect management of the reservation may have caused mistrust towards our chain.We hope you will reconsider our hotels and invite you to contact us so that we can offer you more personalized attention.Sincerley, María Garcia HostPetit Palace Plaza del Carmen

  • User:MichalF300

    Trip type: Couples

    Great experience

    rating20 Nov 2025

    We stayed at the hotel for four days. The hotel is very clean, the food is delicious, and the bed is extremely comfortable. But what impressed us the most was the amazing service from the staff, especially Silvia, who welcomed us warmly and took care of every possible need. We will definitely come back, and I highly recommend it. Isabel Luna, Other at Petit Palace Plaza del Carmen, responded to this review Dear Michal,Thank you so much for taking the time to share such a detailed review!We’re thrilled to hear that your stay was such a positive experience. It’s wonderful to know that the cleanliness of the hotel, the quality of the meals, and the comfort of the bed all contributed to making your visit enjoyable.What truly makes us proud is your recognition of our team’s dedication. Providing exceptional service is at the heart of what we do, and Silvia will be delighted to know that her warm welcome and attention to detail made such a difference for you. She always strives to create a personalized experience for every guest, and your words confirm that effort.We look forward to welcoming you back soon and making your next stay just as memorable! Best regardsIsabel LunaExperience ManagerIsabel.luna@petitpalace.com

  • User:johnmB6908JW

    Trip type: Couples

    Located in the heart of Madrid….

    rating29 Oct 2025

    2 nights at this boutique Hotel close to restaurants and walking distance to all squares, attractions and shopping. The breakfasts were delicious with lots of variety and freshly presented each day. The front reception staff were very friendly and always available to answer questions or provide suggestions for restaurants and suggested attractions. And to top it off, the hotel offers tea and pastries every afternoon! A recommended hotel in the centre of Madrid. Isabel Luna, Other at Petit Palace Plaza del Carmen, responded to this review Dear Johnm,Thank you very much for your kind review.We’re so pleased to hear that you enjoyed your stay with us and found our location convenient for exploring Madrid’s vibrant squares, attractions, and shopping areas.It’s wonderful to know that our breakfast selection and the friendliness of our front desk team made a positive impression. We always strive to offer attentive service and helpful recommendations to make each guest’s experience memorable.We truly appreciate your recommendation and hope to welcome you back again soon. Warm regards,Isabel LunaExperience Manager

  • User:Priyankashenoy

    Trip type: Family

    Wonderful hotel in city centre

    rating03 Oct 2025

    We booked a triple-sharing room as we were traveling with our daughter. The hotel is located right in the heart of the city, which was very convenient. The room was spacious, clean, and well-maintained. However, the bathroom had a translucent door without a lock, which was a bit uncomfortable.The front desk staff were extremely polite and helpful. Since we had an early morning tour, they kindly arranged packed breakfasts for us, which we truly appreciated. We stayed for two nights, and this was our first experience in Madrid, Spain. The breakfast served at the hotel was excellent, and overall, we thoroughly enjoyed our stay. It was a memorable start to our time in Madrid. Isabel Luna, Other at Petit Palace Plaza del Carmen, responded to this review Dear Priyankashenoy,Thank you very much for taking the time to share your experience with us. We’re delighted to hear that you enjoyed your stay, found the room comfortable, and appreciated the kindness of our staff. It’s wonderful to know that our breakfast and central location helped make your first visit to Madrid a memorable one.We also appreciate your feedback regarding the bathroom door; comments like yours are very valuable to us as they help us improve and provide an even more comfortable experience for our guests.We look forward to welcoming you again on your next visit to Madrid.Kind regards,Isabel LunaExperience Managerisabel.luna@hotealtelier.com

  • User:Zeev H

    Trip type: Solo travel

    Very nice hotel

    rating24 Sept 2025

    I stayed at this hotel in late August/early September 2025.The hotel is in an excellent location, only a three to four-minute walk from the city center.The hotel itself is small and situated in a quiet neighborhood (despite being close to the center).The staff at the hotel were incredibly nice and very helpful with every request I had, especially the reception team.The breakfast was very good and diverse.The rooms were very clean, the soundproofing from outside was excellent, the air conditioning worked very well (unlike many other hotels I've stayed in), and the Wi-Fi also worked properly.Since I hope to return to Madrid in the future, I plan to stay at this hotel again based on the positive experience I had. Maria Garcia, General Manager at Petit Palace Plaza del Carmen, responded to this review Dear Ved, Thank you very much for sharing your experience with us and for your excellent review. We are delighted to hear that you enjoyed our location, the peaceful atmosphere of the hotel and, above all, the service provided by our reception team, who work hard every day to offer the best possible service and to whom we will pass on your kind words.We are also pleased to know that our breakfast, the cleanliness of the rooms, the air conditioning, and the Wi-Fi connection contributed to making your stay so positive.It will be a real pleasure to welcome you back on your next visit to Madrid. Make yourself at home!Warm regards from the team at Petit Palace Plaza del Carmen.Sincerely, Maria Garcia Host Petit Palace Plaza del Carmen

Get the Best Deals and Travel Ideas

Straight to Your Inbox

Our Privacy Policy

facebookinstagram

Travelodeal Reviews

Trustpilot