Petit Palace Tres Cruces

Recent Reviews: 1735

• User:Kenneth C

  Trip type: Couples

  Petit Palace Tres Cruces Madrid offers excellent VFM

  15 May 2026

  We reserved directly online for 8 nights in early May 2026, using the Hotel's website. By enrolling as a Tripster Club member, we obtained their online discount code offer. Non-reimbursable reservations are available at lower cost. We paid more for reimbursable reservations with breakfast (no penalty cancellations allowed up to 1 day before check-in). Petit Palace Tres Cruces provides excellent location (central Madrid, near Puerta del Sol & Gran Via), accommodation, and buffet breakfast for anyone wanting to enjoy what Madrid has to offer. Rooms are relatively small (consistent with other urban European cities), yet comfortable. No coffee maker in room. However, upon request, front desk staff promptly delivered an electric kettle for water heating. Small safe is available in room to store valuables (passport, cash, etc.) and operates smoothly with any personal credit card (at no charge). Minibar refrigerator (without freezer) is available in room and allows for storage of small amounts of personally purchased foods/drinks. Umbrellas are also available at front desk for walks during rainy days. We found the hotel personnel superbly attentive at both front desk and breakfast room area (grateful to Heizel, Idris, Juanita, Blanca, Lucia, Alberto, Nairobis, Yago). Buffet breakfast was varied and enjoyable (07:30-10:30 during weekdays and 07:30-11:00 during weekends). When we asked to reserve our taxi for 06:30 pick-up for transfer to airport, front desk staff made arrangements to have "picnic bags" containing orange juices, sandwiches, muffins, and fruits, for both of us. And Alberto made us coffee to consume at the lobby before our departure! We did not get to meet any chamber maids/attendants, yet they also delivered excellent service; rooms were impeccably cleaned daily with fresh bed linens and towels. Eco-friendly containers attached to bathroom and shower walls provide body lotion, soap, shampoo, and conditioner. These were properly replenished. Tres Cruces hotel location is nicely off the main streets. It is proximal to Plaza del Carmen (where people occasionally gathered until late hours, resulting in some noise) -- nothing that altered our ability to get a good night's rest! We experienced excellent access to Madrid metro and buses, and enjoyed walks to Puerta del Sol, Gran Via, Plaza Mayor, Plaza San Miguel, Catedral de la Almudena Cathedral & Palacio Real, as well as to Calle de Alcalá, Parque El Retiro, and various neighborhoods and museums (walked to El Prado; took buses to Reina Sofia and Thyssen-Bornemisza). Excellent variety of tapas bars and restaurants within walking distance. While we did not attend any, several musical plays are readily accesible in Gran Via. All things considered, this boutique 3-star hotel certainly delivers VFM. Note: while walking around Madrid, we also observed the presence are several other neighboring Petit Palace Hotelity chain hotels, but cannot comment on their accommodation or services. Will likely return to Petit Palace Tres Cruces on our future travels to Madrid! Marta Hoyos, Director General at Petit Palace Tres Cruces, responded to this review Ken,Thank you very much for your wonderful and detailed review following your stay at Petit Palace Tres Cruces. We truly appreciate the time you dedicated to sharing your experience with future travellers.It is a pleasure to know that you enjoyed our central location, breakfast, comfort, cleanliness and, especially, the attentive service provided by our team. Your kind mention of Heizel, Idris, Juanita, Blanca, Lucía, Alberto, Nairobis and Yago means a great deal to all of us, and we will be delighted to share your words with them.We are also pleased that the small details — from the kettle service and picnic bags to the daily housekeeping — helped make your stay more comfortable and enjoyable.Thank you once again for choosing us during your visit to Madrid. We would be honoured to welcome you back to Petit Palace Tres Cruces on your future travels to the city.Warm regards,Marta Hoyosmarta.hoyos@petitpalace.com

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• User:Explorer61518715633

  Trip type: Couples

  Weekend Break in Madrid

  28 Apr 2026

  The hotel was very central with most sites within 15 or so minutes walk. The hotel room was adequate with all facilities necessary. Excellent value for money. Maria Garcia, General Manager at Petit Palace Tres Cruces, responded to this review Dear Guest, Thank you very much for choosing Petit Palace Tres Cruces for your visit to Madrid, and thank you for sharing your feedback—it means a lot to us. We’re glad to hear that our central location, right off Gran Vía, allowed you to easily enjoy the city’s main attractions. We’re delighted that you liked the room and found it to have all the amenities you needed. We also appreciate your mention of the value for money. We would be delighted to welcome you back to our hotel. Sincerely, María GarcíaHost Petit Palace Tres Cruces

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• User:Edwin C

  Trip type: Couples

  Nice place in the centre

  28 Apr 2026

  Perfect location in the center, helpfull employees, clean. Good price value. Maria Garcia, General Manager at Petit Palace Tres Cruces, responded to this review Dear Edwin, Thank you very much for sharing your experience. We’re glad to hear that you enjoyed our location on Gran Via, as well as the service provided by our staff and the cleanliness of the hotel. We’re also pleased that you found the hotel to be good value for money. We look forward to welcoming you back very soon.Sincerely, Maria Garcia Host Petit Palace Tres Cruces

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• User:stevesO2612VM

  Trip type: Solo travel

  Location good. Everything else unacceptable

  19 Apr 2026

  Good location. That’s all the pros for this overpriced substandard hotel. Cost me $700 for two nights for a room that is like a dorm room. Scruffy and unkempt - lamp didn’t work, wardrobe and headboard chipped and scuffed Bathroom had mouldy damp patches in the ceiling, flood lights partially coming out of the ceiling and rusted. Window blackout curtains didn’t completely cover the window. Just a rip off to ask this much for something you’d expect in a backpackers hostel. Elevators not working for most of day one. Room right beside the elevator and (when fixed) constantly vibrated the wall and whirred and clunked. You could also hear every footstep of customers in the hallway upstairs. I’ve truly never been so shocked by the underperformance of a hotel. Don’t stay there. Lots of better choices for not much more. Maria Garcia, General Manager at Petit Palace Tres Cruces, responded to this review Dear guest, We sincerely appreciate you sharing your experience with us. We greatly value your feedback, as it helps us continue to improve our service.We would like to clarify that the room you booked is a single room, as described in detail on the various booking platforms. It is not a dorm-style room, and this information is clearly available before you confirm your reservation.During your stay, we did not receive any communication at the front desk regarding your dissatisfaction with the room or to report any issues. Our front desk team is always available to address any needs or concerns that may arise.All our rooms are carefully inspected by the maintenance team to ensure the best possible comfort for our guests.We regret the inconvenience caused by the elevator. It was a one-time incident that was resolved within a few hours. Additionally, during that time, the service elevator was available for all guests to use.Regarding the noise, we sincerely apologize and understand that everyone has a different level of sensitivity in this regard.Thank you again for taking the time to share your feedback. We hope to welcome you back on another occasion and provide you with a more satisfying experience.Best regards,Maria Garcia Host Petit Palace Tres Cruces

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• User:SteveJR2016

  Trip type: Solo travel

  Definitely recommended

  16 Apr 2026

  Hotel is perfectly located, moments walk away from the Metro station at Gran Via. A great value place to stay right in the centre of Madrid, with great staff and a delicious breakfast buffet available Maria Garcia, General Manager at Petit Palace Tres Cruces, responded to this review Dear Steve, Thank you for choosing Petit Palace Tres Cruces for your visit to Madrid, and thank you for sharing your feedback and taking a few minutes to review your stay with us. We are delighted to hear that you appreciated our excellent location, just a short walk from Gran Vía metro station, as well as the great value for money offered by our hotel in the centre of Madrid.It is a pleasure to hear that our team contributed positively to your experience and that you enjoyed our buffet breakfast. Comments such as yours encourage us to continue offering the best possible service.We hope to welcome you back very soon.Sincerley, Maria GarciaHost Petit Palace Tres Cruces

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