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Puerta De Toledo

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Puerta De Toledo

locationLa Latina, Madrid

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About Puerta De ToledoAbout Puerta De Toledo

Location

This attractive hotel is ideally located in the historical centre of Madrid, near the Real Palace and the Plaza Mayor. The pulsing city centre is only minutes away and the hotel offers excellent links to the public transport network. The hotel provides a choice starting point for an exploration of the metropolis' abundant shops and cultural venues as well as the numerous tourist attractions.

Facility

The hotel has 52 single rooms and 100 double rooms, which are located on 6 storeys and are reachable by lift. English- and French-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities available at the hotel include a baggage storage service, safe, currency exchange service and drinks machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. Souvenirs can be purchased at the gift shop. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services and facilities include a car hire service, medical assistance, room service, a laundry service and a hotel shuttle bus. A business centre with fax machine and projector is available.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and include a double bed, a queen-size bed or a sofa bed. Extra beds can be requested. A safe and a desk are also available. Guests will also find a tea/coffee station included among the standard features. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Slippers are included. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. As an extra convenience, bathrooms provide cosmetic products. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has family rooms and non-smoking rooms.

Sport

Fine weather can be enjoyed on the terrace.

Meals

Various dining options are available, including a restaurant, a café, a bar and a pub. Bed and breakfast is offered as a catering option. A generous breakfast buffet guarantees a great start to the day.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Puerta De Toledo Amenities at Puerta De Toledo

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Foyer

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      Garage

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      Hotel Safe

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pub(s)

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      Restaurant(s)

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      Room Service

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

LocationLocation

Map preview

Around this property:

Public Transport

25 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

500

Very Good

693

Average

201

Poor

50

Terrible

37

Recent Reviews: 1481

  • User:924lillyr

    Trip type: Friends getaway

    Pleasant stay.

    rating17 May 2026

    Overall happy with our stay. Fantastic location which was very convenient but facilities at the hotel were ok. Rooms were a bit dated and dusty and the hallways were noisy at night but the convenience of the location offset this. Madrid Hotel Puerta de Toledo, Atención al cliente/recepción at Hotel Puerta de Toledo, responded to this review Thank you very much for taking the time to share your feedback about your recent stay with us.We are pleased to know that you enjoyed our fantastic location and that your overall experience was a positive one. At the same time, we appreciate your comments, as they help us identify areas for improvement.We truly value your feedback and hope to have the opportunity to welcome you again in the future.Kind regards,Sandra ZimmermannCustomer Service

  • User:GoingGuide

    Trip type: Couples

    Comfortable and relaxing. Good value for money.

    rating24 Apr 2026

    Great place to stay if you want to e Florence the Old Madrid and Palacio regions where the royal palace, Cathedral, main shopping areas, main parks and museums plus an unending range of restaurants and cafés are located. All within walking distance from the hotel as well. Though we found that public transport was available all thd time if we needed but we preferred just to walk the streets. The hotel was clean and spacious - the room was just the same. One thing though that hotels generally don't offer in Spain is a kettle and tea/coffee making facilities. On saying that there are plenty of cafes close at hand. Madrid Hotel Puerta de Toledo, Atención al cliente/recepción at Hotel Puerta de Toledo, responded to this review Thank you very much for your wonderful comment. We are delighted to know that you enjoyed your stay, as well as the comfort, and our privileged location to explore Madrid on foot.We would also like to inform you that the hotel does offer kettles for guests upon request. For future stays, please do not hesitate to ask at reception, and we will be happy to provide one.Additionally, we would like to invite you to try our superior rooms, where services such as tea and coffee facilities are just some of the added values designed to make your stay even more comfortable.We truly appreciate your feedback and hope to have the pleasure of welcoming you again soon.Best RegardsSandra ZimmermannCustomer service

  • User:Maps47013344500

    Trip type: Family

    The facility is great and the staff is excellent

    rating19 Apr 2026

    We just had one of those trips where things go sideways. It happens.I would like to give a huge compliment / “Shout out” to the staff at the hotel. The front desk was awesome when my wife’s wallet got stolen on the metro. The gentleman at the front desk couldn’t have been more helpful in what to do next and how to get things resolved. In addition, we had also forgotten a couple of items in the hotel room in the flurry of trying to catch a flight. Again, on the way back we stopped in at the hotel and talked to the Saint John, who had stored the items we had left behind and couldn’t have been more helpful yet again. The hotel is really nice but it is the staff that makes it a wonderful place. Madrid Hotel Puerta de Toledo, Atención al cliente/recepción at Hotel Puerta de Toledo, responded to this review Thank you very much for your excellent review and for taking the time to share your experience with us. We are truly pleased to know that you enjoyed your stay with us and that our colleagues were able to help improve your experience during an unexpected situation.We are especially grateful for your kind words about our team, which we are sure they will appreciate very much, as comments like yours encourage us to continue offering the very best service.We hope to have the opportunity to welcome you again in the future, it will be a pleasure to receive you once more in this, your home.Kind regards,Sandra ZimmermannCustomer Service

  • User:Flittonmiss

    Trip type: Friends getaway

    Fabulous stay in Madrid!

    rating09 Apr 2026

    The hotel was in a really great position. Just outside of the city centre but within walking distance of so many places. Everything we wanted to see was within 30 minutes walking of the hotel. The hotel was spotless. The rooms were comfy - the beds were ENORMOUS! We slept very well despite being right at the front of the hotel by the Toledo Gate. It was extremely quiet.We didn’t have breakfast included but the bar downstairs did croissants and coffee, which we had one morning; it was really reasonable and the coffee was the best we had in the city! There was a buffet breakfast at the hotel but we didn’t visit. We didn’t have the rooms cleaned for sustainability and as a reward, we got free drink tickets. The bar served alcohol but didn’t appear to be open that late. Staff were really friendly, both behind the desk, in the bar and cleanings staff on the floor we stayed on. Great value and a great stay! Madrid Hotel Puerta de Toledo, Atención al cliente/recepción at Hotel Puerta de Toledo, responded to this review Thank you so much for your fantastic and detailed review! We are absolutely delighted to hear that you had such a great stay with us and that you enjoyed our location, comfort, cleanliness, and the friendliness of our team.It truly makes us happy to know that you were able to relax, sleep well, and make the most of your time in Madrid.We can’t wait to welcome you back again for another wonderful stay!Kind regards,Sandra ZimmermannCustomer Service

  • User:10marcus86

    Trip type: Family

    Not as good as it looks

    rating30 Mar 2026

    Not a good experience.We booked for us and our 32 months old son. They gave us a baby cot, dangerous as the kid can climb out of it and hurts himself. We asked to help us finding a solution. The receptionist was extremely rude, saying we haven't booked for a family room and he would not do anything about it. He didn't give us chance even to talk, as we were willing to pay the difference to have a family room. They don't clean the room. Simple like that's dust everywhere. If you leave crumbs on the floor in the morning, you find them when you come back. Complaining with the manager didn't solve the issue.We found water and glasses when we arrived. But they took it off after!! Who does that?! It appeared again when we complain about the cleanliness.We found the sink almost blocked and smelling of sewage. That has been sorted out quite well.Breakfast is of a good standard.We won't be back for sure. Madrid Hotel Puerta de Toledo, Atención al cliente/recepción at Hotel Puerta de Toledo, responded to this review Thank you very much for taking the time to share your experience and for giving us the opportunity to provide additional information.Regarding your reservation, a crib was requested for the room. Upon arrival, we were informed that the child was older than expected, and we offered to add an extra bed to the room, which was declined due to the additional cost.Concerning the cleanliness, our records show that the room was serviced daily, including a full deep-clean on one of the days.Regarding the water service, please note that this is a courtesy provided by the hotel as a welcome gesture. It is a single service and is not replenished during the stay.Nevertheless, we have forwarded your comments to the relevant department for review, and we sincerely apologize for any inconvenience this may have caused.We truly value your feedback, as it helps us continue improving our services.Kind regards,Sandra ZimmermannCustomer Service

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