Radisson Red Madrid

Recent Reviews: 484

• User:Nordlands88

  Trip type:

  Good but could be great

  25 May 2026

  Did not get any recognition or upgrade as VIP, except for getting the free breakfast amenity. While not guaranteed other hotels always manage to give at least a high floor or corner room, and some kind of extra welcome. Was also dissappointed by the breakfast, the "crispy bacon" was somehow both soft and partially burnt, scrambled eggs was not good and other things did not look like they had been refreshed in the 2 hours since breakfast opened. Also why do they assign tables when they have no system to keep track of tables already assigned? Room itself was nice enough with good AC control. Bathroom could use some minor refinishing. I would also have preferred normal bottled water with sealed lids. Radisson RED Madrid, Other at Radisson Red Madrid, responded to this review Dear Guest,Thank you very much for taking the time to share your detailed feedback following your recent stay with us.We truly appreciate your loyalty and we are sorry to learn that your experience did not fully meet your expectations, especially regarding the VIP recognition and breakfast experience. While upgrades and additional amenities are always subject to availability, we understand how important it is to feel genuinely recognized as a valued guest, and we regret that we were unable to provide a more memorable arrival experience on this occasion.We are also disappointed to hear about the breakfast quality and organization. Your comments regarding the food freshness, the bacon and scrambled eggs, as well as the table assignment process, have been shared directly with our Food & Beverage team for immediate review and improvement. This is certainly not the standard of service we aim to deliver.At the same time, we are pleased to know that you appreciated the comfort of the room and the air conditioning. We also value your observations regarding the bathroom finishing details and the bottled water presentation, as feedback like yours helps us continue improving our guest experience.We sincerely hope to have the opportunity to welcome you back in the future and provide you with the high level of hospitality that you rightfully expected from your stay with us.Kind regards,Radisson RED Madrid

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• User:kienthinguyen

  Trip type: Business

  Great experience

  22 May 2026

  Great and unique design. At the same time, the location is very convenient to explore the landmarks in Madrid. Remarkably, the staff were incredibly helpful and friendly. Our group had an enjoyable stay at Radisson RED. Radisson RED Madrid, Other at Radisson Red Madrid, responded to this review Dear Kienthinguyen,Thank you very much for your wonderful feedback and perfect ratings.We are delighted to hear that you enjoyed the unique design of the hotel, our convenient location for exploring Madrid’s landmarks, and the friendliness and helpfulness of our team. It is especially rewarding to know that your group had an enjoyable stay with us.Your kind comments are greatly appreciated and will be shared with the entire team as motivation to continue delivering excellent experiences.We look forward to welcoming you back again soon to Radisson RED Madrid.Kind regards,Radisson RED Madrid

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• User:frankiecktravel

  Trip type: Couples

  I would fire the interior designer

  21 May 2026

  I usually enjoy staying at hotels from the Radisson Hotel Group, but unfortunately this one was disappointing. The room was very small, although the bed was comfortable and the bathroom was clean. The main issue was the interior decoration and overall styling.I understand the hotel was going for a black-and-red theme, but I could not understand the oversized ghost-like photo portraits and the excessive artwork placed throughout the room. Since the room was already small, the huge portraits and dark black trims made the space feel even more cramped and uncomfortable. In my opinion, the purpose of a hotel room is to make guests feel relaxed and comfortable. When a room is small, the design should be kept simple and bright to create a sense of space. Dark colors and heavy decorations only make the room feel smaller and less inviting.The lobby and hallways were also dark and felt gloomy and spooky rather than stylish. Overall, the interior design and atmosphere were not to my taste and felt very different from the usual experience I associate with other Radisson Hotel Group hotels. Radisson RED Madrid, Other at Radisson Red Madrid, responded to this review Dear Frankie, Thank you for taking the time to share such detailed feedback about your recent stay with us.We are truly sorry to hear that your experience did not meet your expectations, particularly regarding the room design, atmosphere, and overall comfort. We understand that the aesthetic and styling of the hotel may not suit every preference, and we regret that this negatively impacted your perception of the space, especially in relation to room size and ambiance.We also appreciate your comments regarding cleanliness, service, and value. These points have been shared with the relevant departments for careful review, as we are committed to continuously improving both our product and service standards.At the same time, we are pleased to hear that you found the bed comfortable and the bathroom clean, as well as the positive rating for our location.Thank you again for your honest feedback. We truly value your loyalty to Radisson Hotel Group and regret that we did not deliver the experience you were expecting on this occasion.Kind regards,Radisson RED Madrid

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• User:sturgeon2k

  Trip type: Couples

  Good location but not well looked after

  17 May 2026

  I’ve stayed here twice now. The first visit was tarnished due to severe noise issues with the hotel next to a loud nightclub and the building has terrible sound proofing. It appears to have double glazing but basic street noise is so audible, and a thumping night club is awful. However I get good rates with my Radisson status, the location is good and I gave it another go. The upgrade this time was disappointing despite having top status. It was a standard room on a higher floor. The room is fine and clean but the bathroom was in disrepair, clearly some form of flooding or moisture issue had caused the cheap frame around the door to completely warp from the inside. The beds here are hard and uncomfortable making for a bad nights sleep. The breakfast situation is horrible and it was similar last time. Very crowded, the people here just act like animals and seem to be half asleep which doesn’t make for an easy experience in a tight space trying to serve yourself. The dispensers for water and juices barely work. The coffee isn’t nice from the machines. The food selection is ok but really not appealing and has barely any healthy options. The worst thing is the cleanliness. Almost every plate or bowl I picked up had dirt on or was wet, I felt something underneath a plate to see a solidified wedge of cheese attached to it (melted on in the dishwasher?) it’s just unpleasant. The theme of lack of care continues in other public spaces. Toilets clean but paper towels not replaced for hours. The gym had no paper towels and the anti bacterial dispenser was completely empty. They clearly just don’t check this stuff. The property is modern, and has the potential but standards here are really low and I’m not sure what’s causing it. Staff were always abrupt and unfriendly. The awful sound proofing here in a place you’re literally paying to have a comfortable and restful sleep is unforgivable. I won’t be visiting again. Radisson RED Madrid, Other at Radisson Red Madrid, responded to this review Dear Guest,Thank you for taking the time to share your detailed feedback following your recent stays at Radisson RED Madrid.We are truly sorry to read that several aspects of your experience did not meet your expectations, particularly regarding noise disturbance, room comfort, bathroom condition, and the cleanliness and maintenance of our public areas. Please accept our sincere apologies for the inconvenience and disappointment caused.We take your comments regarding sound insulation very seriously, as we understand how essential a quiet and restful environment is for our guests. Your feedback has been shared with the relevant teams for further evaluation.We are also very concerned to hear about the issues you encountered in the bathroom, as well as the cleanliness concerns in the breakfast area and other public spaces, including equipment and facility maintenance. This is not reflective of the standards we strive to maintain, and we will address these matters with our housekeeping, engineering, and food & beverage teams immediately.Furthermore, we regret that the service you experienced did not feel welcoming and attentive. We fully appreciate how important a positive and professional interaction with our team is, and your comments will be reviewed internally for improvement and training purposes.We value your loyalty as a returning guest and are sorry that your recent stays have not reflected the experience you expected, especially as a Radisson Rewards member. Your feedback is important to us and will be used to reinforce improvements across the hotel.We sincerely regret that we did not meet your expectations on this occasion and hope there may be an opportunity in the future to provide you with a significantly improved experience.Kind regards,Radisson RED Madrid

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• User:Krupa P

  Trip type: Friends getaway

  Do not stay here! Terrible experience

  17 May 2026

  I had an awful experience in this hotel and would not recommend it to anyone.I booked a superior room and arrived on a Saturday for two nights, but what we were not informed about is the superior rooms face the same side as a club and at 12am the noise of people queuing at the club became unbearable and it was so loud we were unable to sleep. We tried sleeping but at 1am it became too difficult and we called the receptionist, knowing that the noise will become worse at 4/5am when people leave the club. The receptionist Oxana was lovely and she informed us she can move us to standard room (lower grade to what we paid) which was facing the garden with no noise. We immediately moved and the next day spoke to the manger Mohammed as we were expecting a refund for that night stay. We moved at 1.30am to a smaller room and disturbed our sleep. Mohammed was not accommodating at all he did not even apologise and was extremely rude. After 20 minutes we managed to get a refund but as a manger he was awful. As a hotel you should not be advertising rooms, especially for a Saturday knowing how loud the noise is for the club queues right next to the rooms or you should clearly state this on your website.The stay and service was dreadful, stay away! Radisson RED Madrid, Other at Radisson Red Madrid, responded to this review Dear Krupa,Thank you for taking the time to share your detailed feedback regarding your recent stay at Radisson RED Madrid.We are truly sorry to learn about the disturbance caused by external noise from nearby nightlife and the impact this had on your rest. We understand how important a quiet environment is, especially during a short stay, and we regret that your experience did not reflect the comfort we aim to provide.We are, however, pleased that our team was able to assist you during the night and relocate you to a quieter room. Even so, we fully understand that this change did not fully compensate for the inconvenience and disruption you experienced.We also regret your perception of the interaction with our management team. This is not the standard of professionalism and service we expect, and your comments have been shared internally for review and follow-up.Your feedback regarding room allocation clarity and communication around potential external noise has been noted carefully, as transparency is essential in setting the right expectations for our guests.We appreciate you bringing these points to our attention, as they help us improve both our communication and guest experience. We are sorry that your stay did not meet your expectations and hope you might reconsider staying with us in the future so we can provide a more seamless experience.Kind regards,Radisson RED Madrid

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