Room Mate Macarena - Gran Via

Recent Reviews: 285

• User:Howth C

  Trip type: Friends getaway

  Memorable stay thanks to the staff

  19 May 2026

  We had an amazing stay at the Room Mate Macarena Hotel, but the real highlight of our trip was the incredible rooftop bar team. We were a group of 18 people, and every single day the staff went above and beyond to make us feel welcome and looked after.A huge thank you to Luis, Pablo, Oscar, Gaston, and Borja for their outstanding service, friendliness, and patience with our large group. They created such a fun and relaxed atmosphere for us every evening, always making sure drinks were flowing, tables were organised, and everyone was enjoying themselves. Nothing ever felt like too much trouble.Their attention to detail and genuine hospitality made our trip extra special, and they are a huge credit to the hotel. We’ll definitely be recommending Room Mate Macarena to friends and hope to return again in the future. Thank you all for making our stay so memorable!

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• User:volkanb748

  Trip type: Couples

  They are counting 50 cents cost

  24 Mar 2026

  Location is great on the gran via. Rooms are not bad but some noise come from behind the bed. Second thing is hot water is not available when we check in.I can say that you dont get breakfast or dont use rooftop. I want to explain one issue which we faced. We see coffee machine and kettle at the reception&breakfast area. We just want to take some hot water and espresso, but one guy come from kitchen and he said that something in spanish, he directly closed the lights of this area. It is unbelievable. One lady came from reception and said that you cant take those from here now. We just want to take hot water and espresso. If one facility think 50 cent costs like this, I dont want to think what they are doing at the other areas.

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• User:docarva

  Trip type: Solo travel

  No privacy in the bathroom

  23 Mar 2026

  The rooms are nicely designed, and the bed is very comfortable. However, the bathroom setup is a major drawback. There is no proper door, and the space is completely open. The toilet is enclosed in a glass cubicle, offering very little privacy. If you are sharing the room, this can feel quite awkward and uncomfortable. Breakfast is quite basic. Overall, it’s a decent hotel with some strong points, but I would only recommend it for solo travelers. Due to the lack of privacy in the bathroom, I wouldn’t choose to stay here again with another person.

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• User:gailpL2086TG

  Trip type: Solo travel

  How the front desk personnel can ruin your experience at a hotel

  22 Mar 2026

  Hotel Review: Room Mate Macarena, Madrid (March 14–19)I arrived at the hotel around 7:00 a.m. after a long, 10-hour flight and went straight to check in. Although I was not greeted upon entering, despite two staff members being present at the front desk, a young blond male staff member did inform me that a room was available early, well before the official 3:00 p.m. check-in time. I appreciated this, as I was extremely exhausted.I was assigned Room 115. Unfortunately, the room had significant usability issues. The toilet was located in a separate, extremely small space that required sitting sideways to use—clearly not accessible or comfortable for most adults. After resting briefly, I left to get food and returned later to shower. The shower, however, was unusable. The stall door opened inward, leaving less than eight inches of space to enter, making it physically impossible to access.This room is not suitable for a standard-sized adult and raises serious concerns about accessibility and basic functionality.When I returned to the front desk to report the issue, I expressed my frustration, noting that the staff seemed already aware of the room’s limitations. I was initially told I would need to pay extra for a different room, which I declined, as the issue was not a matter of preference but of usability. Eventually, the staff agreed to move me and instructed me to call reception when I was ready; however, there was no phone in the room, requiring me to go back upstairs again to the reception desk.I was ultimately reassigned to a different room, 101, which was appropriately sized and had a functional bathroom and shower.I want to acknowledge that the hotel’s support staff—particularly the doormen and housekeeping team—were excellent and professional throughout my stay. Unfortunately, my experience with the front desk left a lasting negative impression due to the lack of communication, accountability, and overall customer service. The blond young man at the front desk is the largest culprit.Because of this experience, I would not choose to stay at this hotel again.

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• User:Sally H

  Trip type: Family

  Stylish, Good Value and a Cracking Location

  28 Feb 2026

  This was our first experience of the Room Mate brand and we had a great stay. The group currently has 5 hotels in Madrid, we were attracted to the Macarena branch due to the glowing reviews and fabulous Gran Via location. Check-in was friendly and helpful, as were the lovely staff in the restaurant/cafe bar. Breakfast was included, it offered a good variety of buffet items, served till a very agreeable 12pm! Alongside reception, the restaurant is located on Floor 9, it’s an easy going, any time space, boasting a terrace with panoramic views. A floor above you’ll find the cool rooftop bar, again with mega views, plus a small pool (open in season). We were very happy with our room for the money, it was funkily styled and very comfortable and light. We opted for a Gran Via view, and apart from the odd police siren, found it pretty peaceful. Brownie points given for the provision of a kettle and mini-fridge.This stay certainly turned us on to the Room Mate brand, we will consider them for future travels.

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