Safestay Madrid

Recent Reviews: 1581

• User:Getaway65917018942

  Trip type: Solo travel

  Worst Hostel Service I ever received

  15 Mar 2026

  Horrible people working there. Got chased by a maintenance guy first thing in the morning and front desk sided with him. Grabbed my stuff and got a train ticket out of madrid, my home city in spain. GM Madrid, Owner at Safestay Madrid Central, responded to this review HelloThanks for your comment but the truth its it doesnt match with any of our records. Could you please reach us and tell us more details so we can dig into this?If you can send us an email we will really appreciate itRegards

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• User:Xavier R

  Trip type: Solo travel

  Not particularly safe

  11 Oct 2025

  The hostel did not feel "safe". The balcony doors in the dorm did not shut or lock. The balcony was shared with two other rooms. The lockers also did not lock. The bathrooms were somewhat exposed and the sinks area was mixed gender and open to the general corridor. There was a small area on my floor which was full of people on the last night having a gathering past midnight right outside my door. Hostel was not particularly clean or comfortable, the beds and pillows were not very good. No kitchen. Positioned on a very loud main road, made louder by the fact the window would not close. Nearby clubs went until past 4am, sleep was almost impossible. Would not recommend for solo travellers. Location was really good - the only good thing about this hostel GM Madrid, Owner at Safestay Madrid Central, responded to this review HelloThank you for taking the time to share your detailed feedback. We sincerely apologize that your stay did not meet your expectations. Safety, comfort, and cleanliness are our top priorities, and we are truly sorry that you felt the hostel did not provide a secure or restful environment.We appreciate your specific comments regarding the balcony doors, lockers, bathrooms, and noise issues. Your observations are extremely valuable, and we will review these points carefully to see where improvements can be made. We also apologize for the disturbances you experienced from other guests and nearby nightlife; we understand how important a peaceful stay is, especially for solo travelers.We are glad to hear that you found the location convenient, and we truly regret that the other aspects of your stay overshadowed this benefit. Your feedback will help us enhance our services and facilities for future guests.Thank you again for bringing these matters to our attention, and we hope to have the opportunity to provide a better experience in the future.Warm regards,

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• User:Amos M

  Trip type: Business

  What is going on at Safestay Madrid?

  22 Aug 2024

  Ive stayed in this place a few times, normally a wonderful place, and shamefully haven't given it a review, so I have given it a five.Ive checked in tonight, settled down etc. and gone down to the common area. I asked the kitchen staff for a glass/cup (baso/copa) for use for a bottle of water, which was visible and obvious. This was refused for a reason they could not give, apart from they didnt have any. Plently of glasses were in view I asked at reception, who went to see the kitchen staff regarding the request, he returned, saying I could borrow one for ten minutes. I asked why the time limit was ten minutes. No answer could be givenI asked the staff in 'the restaurant/roof area', on the top floor if they could supply me with one, but with a negative resultA bizarre experience.Richard Moran23 08 24 SafeStay Madrid, Guest Services / Front Office at Safestay Madrid Central, responded to this review Thanks for your time on leaving us this great review, we are glad to read that, overall, you had a pleasant stay, we hope to see you again around here, best regards! Diego.

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• User:James M

  Trip type: Solo travel

  Nasty staff

  23 Jul 2024

  Staff members will talk down and be rude to you. Poor facilities you can only use the terrace if you buy things. It's a really poor hostel. Never stayed in one which you receive abuse from the hostel staff themselves. Then when you review it they call you a liar. GM MAD , General Manager at Safestay Madrid Central, responded to this review Hello JamesThanks for reviweing us again. Nobody called you a liar. We just explained to you why the receptionist told you that you have to wait to be attendedRegards

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• User:Carson W

  Trip type: Friends getaway

  4 Night Stay in Madrid

  06 Jul 2024

  A friend and I stayed here for 4 nights in a 10 person mixed dorm room.The room was nice and we enjoyed the option to just choose your own bed when you entered the room as this way we were able to share a bunk.The staff were also great, having a 24/7 reception service available and each being genuinely helpful.Each bed had a locker, plug socket, reading lamp and storage shelf which was amazing compared to some other hostels which don’t have such private features that are just for your bed.The people in the room were very mixed, there was one woman who repeatedly broke the no smoking rule and smoked cigarettes in the room even following us asking her not to and reporting her to staff. There was also a very loud snorer but what can ya do about that haha. Other than that the guests were fine.The location is absolutely amazing and I would highly recommend the Irish bar which is a 2 minute walk down the road, it was great for watching the football and meeting others.One thing that we disliked was the private parties being held in the rooftop terrace which made this area inaccessible to us even when we paid for it, this happened 2 nights.Furthermore, the keycards stopped working half way but that was fixed very quickly by staff so I can’t complain about that.Overall, we enjoyed our stay here and would definitely be back in Madrid sometime soon and will revisit this hostel. SafeStay Madrid, Guest Services / Front Office at Safestay Madrid Central, responded to this review Thank you very much Carson for your nice review, we are happy to read that you will choose us as your first option in your next trip to Madrid, have a nice day! Best regards, Diego.

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