Senator Barajas Lifestyle Collection

Recent Reviews: 906

• User:Lorena S

  Trip type: Family

  No heat in the room, bad looking old rooms

  12 Apr 2026

  Hotel is not looking 4 starsNo heat in the roomWe are here with our baby and sleeping with the hoodies on because they have no heat in thr roomsThe room does not look like the picturesDefinitely not recommended!!!! Hotel- cmanager, Owner at Senator Barajas Hotel, responded to this review Dear Lorena,Thank you for taking the time to share your experience.We sincerely apologize that your experience fell short in several areas during your stay. Our team aims to provide comfortable accommodations, and we regret the inconvenience with the heating system in your room, which we promptly addressed upon notification. Superior and Executive rooms do maintain modern decor and amenities, as displayed in our images, and we appreciate your comments as we continuously review our presentation accuracy.Your mention of the service quality is concerning, as we take pride in our attentive staff available 24/7. We will reinforce our training to ensure such oversights do not recur. While cleanliness received a neutral rating, we strive for higher standards and will review our protocols.We hope that we may have the pleasure of welcoming you back on a future visit.Best regards,Carlos EstévezSenator Barajas Hotel, Manager

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• User:Gail R

  Trip type: Couples

  Great overnight

  23 Mar 2026

  The hotel was comfortable and well appointed with no need to go elsewhere for extras. Hotel- cmanager, Owner at Senator Barajas Hotel, responded to this review Dear Gail, Thank you very much for this kind review.It’s wonderful to know your time with us was so enjoyable.We’re delighted our facilities contributed to a seamless stay. Our team takes pride in ensuring every detail enhances your comfort, so your note about everything being in place is truly rewarding.We hope you found our proximity to key spots like the airport and trade fair convenient during your travels.We look forward to welcoming you back for another excellent experience with us. Kind regards,María GonzálezSenator Barajas Hotel, Manager

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• User:DRLuxury

  Trip type: Business

  Barking dogs, dirt,noise no Wi-Fi and they charge for the shuttle!

  23 Dec 2025

  After having stayed in this hotel like 7 times in 10 years I finally der how bad it has become. Rooms are cold , icecold, Wi-Fi isn’t working at all during peak hours and , when lucky , at 3 am. Dogs from adjacent rooms barking all night long , noisy neighbors, no soundproofing and now the very best : the airport shuttle is charged from now on . This coming from an airport hotel is absolutely unacceptable. This was my last time in this terrible property where even the furniture is dirty and worn out and mold is everywhere. Look at my pics Hotel- cmanager, Owner at Senator Barajas Hotel, responded to this review Dear Guest,Thank you for taking the time to share your feedback with us.We appreciate your loyalty over the years as a returning guest.That said, we sincerely apologize that your recent experience fell short in several areas. We regret the inconvenience caused by the Wi-Fi connectivity and ambient disturbances you encountered during peak hours. Our team is always available to address such issues onsite, and we encourage guests to contact reception for immediate assistance. Regarding airport transfers, we aim to maintain transparent communication about service availability and associated costs.Thank you again for bringing these matters to our attention. Your insights are invaluable as we strive to enhance our services.We hope to have the opportunity to welcome you back again in the future.Kind regards,María GonzálezSenator Barajas Hotel, Manager

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• User:willdejager

  Trip type: Solo travel

  Staff and room alright, but important noise issues.

  22 Oct 2025

  After staying two out of six nights in the Senator Barajas Hotel, my impressions. It is close to the airport. If you travel light, you can walk within thirty minutes to terminal 1, 2 or 3 crossing the road over a food bridge. I Checked in on line and got the keycard to room 539 quickly. This room is large and clean enough. It has a balcony (without table or chairs), a safe and a fridge with two bottles of water in it upon arrival. The bottles are not replenished after using them, but a Mercadona Supermarket is within a five minute walk. The bed is comfortable, but the pillows are very thin and soft. I travel alone and put the two on top of each other. There is daily housekeeping. The bed is made, but the floor is not vacuumed, leaving hairs and dust. The bathroom is small, but adequate with an in bath shower. The hotel is within a six minute walking distance of a metro stations giving access to line 5, fifteen stations and approximately thirty minutes to the centre of Madrid (Gran Via). There are plenty of restaurants and bars in the immediate area. The hotel has a pool outside, so to cold in October and a gym. The restaurants and bar in the hotel are overpriced.. But if you five minutes, you pay half the price for the same food and drinks. The two main issues are the Wi-Fi and the poor insulation. There is o Wi-Fi signal in room 539. I have to use roaming and 5G to connect my devices. Not a problem for a citizen from the EU with a large bundle, but very expensive if not covered by the contract in your home country. And even basic and cheap insulation like a door hinges to prevent room doors from slamming shut is missing. The walls are paper thin, so you can constantly hear other guests and the hotel is frequently visited by tour buses with alarms sounding when they back-up in parking in the evening arriving and early morning departing. A lot of groups of Asian tourists use this hotel for one night and they are are not quiet, shouting in the corridor and slamming their doors until well after midnight and again from 6 am onwards. So, even with earplugs you will be lucky to gey some sleep. Upon arrival, I requested a quiet room and I got a room facing the steet on a floor with a lot of loud Asian people staying for one night and cars and buses pushing their claxon and sounding there alarms.. Now, these problems are known to management and addressed in a lot of previous reviews. But if the management only replies to these reviews by apologising and doesn't follow this apology up with even taking the most basic measures, like installing cheap door hinges to prevent doors from slamming shut, these replies are useless and apologies empty. There is no need for a big renovation. With a little investment you can tackle some of the noise issues and guarantee guests a beter nights sleep. Not doing so, shows a lack of interest and leads to bad reviews. For the price paid, more thant €100 a night, guests are allowed to expect more. The price-quality ratio just isn't right. In a hotel beung able to get a good nights sleep is the most important thing. A shame really, because with a little effort from the management this really has the potential to be the four star hotel they are claiming to be. For now, three stars is as far as I can go and even then I am being generous. Hotel- cmanager, Owner at Senator Barajas Hotel, responded to this review Dear Guest,Thank you for sharing your experience with us.We're pleased to know our convenient airport proximity and efficient check-in process contributed positively to your experience. Our team takes pride in maintaining spacious accommodations with essential amenities like in-room safes and refrigerators, complemented by daily housekeeping services to ensure comfort throughout your stay.However, we sincerely regret that some aspects of your visit fell short of expectations. While we offer premium WiFi throughout the property, we acknowledge connectivity can vary in certain locations and appreciate you bringing this to our attention. Regarding room comfort, we provide pillow menu options in our Executive rooms and are always available to accommodate special requests when notified.On a positive note, we're glad you found our metro connectivity and fitness facilities beneficial for exploring Madrid. Our team remains committed to enhancing guest experiences while maintaining our prime location advantages.We hope that you will return in the future.Kind regards,María GonzálezSenator Barajas Hotel, Manager

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• User:alexmF7429VF

  Trip type: Couples

  DO NOT STAY HERE

  04 Oct 2025

  DO NOT STAY HERE.This was the worst hotel experience I have ever had in my life so far. I booked a room with AC so we can get good rest before flying the next day and there was no AC despite advertising it - we were sweating and could not sleep.The concierge was very nice but they said the hotel owner wants to save money and doesn’t use AC sometimes. They have said many have complained about this.How can this be a 4 star hotel??? I truly hope the owner sees this and changes this for future guests or this place will go out of business. I already issued a credit card chargeback for false advertising and a terrible experience. Hotel- cmanager, Owner at Senator Barajas Hotel, responded to this review Dear Alexmf,Thank you for sharing your review.We appreciate your recognition of our concierge team's attentive service, which reflects our commitment to guest support.However, we sincerely apologize that your stay fell short of our usual standards. All rooms feature climate control systems, and we regret any discomfort experienced. Our team remains available around the clock to address any facility concerns immediately.We look forward to the chance to host you again for a more satisfying experience,Kind regards,María GonzálezSenator Barajas Hotel, Manager

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