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Sercotel Gran Hotel Conde Duque

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Sercotel Gran Hotel Conde Duque

locationChamberi, Madrid

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About Sercotel Gran Hotel Conde DuqueAbout Sercotel Gran Hotel Conde Duque

Location

This attractive top-class hotel lies in the centre of Madrid and is surrounded by a large park. Many public transport links and tourist attractions are found in the surrounding area.

Facility

The hotel has 7 suites, 23 single rooms and 113 double rooms, which are located on 8 storeys and are reachable by lift. Multilingual staff (English, German, French) at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a cloakroom, a baggage storage service and a safe. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. A number of shops, including a souvenir shop, are great for shopping or just browsing. Additional amenities include a newspaper stand, a TV room and a library. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, an alarm call service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Rooms have a double bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a mini fridge. A direct dial telephone, a television with satellite/cable channels, a radio, a stereo system and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Guests can also make use of the cleaning service on departure. Bathrooms are equipped with a shower, a bathtub and a bidet. A hairdryer, a vanity mirror and a telephone are available for daily use. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms can be booked. The hotel has family rooms and 143 non-smoking rooms.

Sport

There are many ways to relax or stay active at the hotel, including a gym, callisthenics, aerobics, a sauna, massage treatments and hiking. Activity coordinators organise an entertainment programme for adults and children.

Meals

Various dining options are available, including a café and a bar. A number of specialities await guests in the air-conditioned, non-smoking restaurant. A generous breakfast buffet, lunch and a dinner à la carte offer plenty of delicious variety. Diet meals, gluten-free meals and vegetarian dishes can be prepared on request. In addition, special catering options and snacks are available.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club and MasterCard.

Amenities at Sercotel Gran Hotel Conde Duque Amenities at Sercotel Gran Hotel Conde Duque

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Cloakroom

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      Conference Room

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      Foyer

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Newspaper kiosk

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      Pets

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective equipment for employees

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      Protective hygiene screens

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      Breakfast Buffet

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Entertainment Programme

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      Gym

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      Massage

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      Sauna

LocationLocation

Map preview

Around this property:

Public Transport

50 m

City Centre

200 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

591

Very Good

547

Average

197

Poor

61

Terrible

38

Recent Reviews: 1434

  • User:villarenta

    Trip type: Friends getaway

    Quality hotel in a good location. €30 from the airport

    rating20 Apr 2026

    Location is excellent, just a few minutes walk from San Bernardo metro station and an easy stroll to the highlights of Madrid. Some of the more negative reviews mentioned that some reception staff could be on the surly side and think we met her. Just could have been a bit more welcoming. Hotel room was on the smallish side but fine for a couple of nights when out most of the day. Bathroom and shower was better than expected. The AC took a bit of sorting out but worked well.The bar area was smart but it seemed to close earlier than expected but the breakfast was superb. Very well laid out, plenty of choice and lovely staff to maintain it.

  • User:InspectorBurak

    Trip type: Family

    Opportunist

    rating19 Mar 2026

    I stayed at the same hotel group's hotel in Bilbao. Despite having no problems under the same conditions (as I had asked them before), this hotel in Madrid told us that we couldn't stay in the room we had chosen with my young daughter, that they couldn't provide a baby cot, and that we were obligated to change rooms and would have to pay extra. After traveling with our luggage and young child, we faced a very difficult situation at reception. No realistic alternative was offered other than accepting the extra fee. When I asked about canceling the reservation, I was told that it had to be done through Booking.com, even though the free cancellation period had already expired. This left us with no practical option and forced us to accept a cost we never agreed to.

  • User:daisy191919

    Trip type: Couples

    Needs improvement. Not a friendly atmosphere

    rating12 Nov 2025

    We stayed here for three nights. When we checked in, I sat on the bed and fell off because there was a broken leg on the bed. My husband fixed it so we wouldn’t have to switch rooms. The hotel is very clean, has a restaurant with smaller meals, and a bar that is reasonably priced. We were with a tour group and booked an extra night. I emailed the hotel beforehand and was told via writing, we wouldn’t have to switch rooms. We still had to switch rooms and not only that, they wanted us to check out at noon, pack all of our luggage and sit around until 3 pm to check in again. Luckily that didn’t happen because we persisted. Otherwise they didn’t care.On three different mornings at different times, the breakfast buffet was not restocked. I never got to try the churros as they weren’t restocked. The orange juice ran out and not replenished. Numerous pastries and other items ran out and were never restocked no matter how early we went to breakfast. I understand you portion for certain amount of people, but when you run out of items, you should be topping them up so there is enough for the guests The service was good and what was offered was lovely but just not restocked. Even though we had our do not disturb sign on our door, housekeeping unlocked our door and walked in twice while we were in the room. This is not okay. The hotel is in a great neighbourhood. There is a children’s playground across the front of the hotel. The staff were not overly friendly and couldn’t care less about many issues. This hotel certainly isn’t a dive but with so many others on the area, I would choose another spot if I returned.

  • User:Margaret B

    Trip type: Family

    Never again

    rating21 Oct 2025

    Although I , with my daughter , had previously stayed there and enjoyed the experience this time was far from a success. The staff in the dining room and in the bedroom area were pleasant and helpful. Not so the reception staff. This was especially evident when I has robbed of my handbag by a group of 5 young men while sitting in the charming small lounge area. Two of these men caused a diversion by banging repeatedly on a glass display case alongside our heads - in full view and hearing of the staff - while another of their number shot forward and snatched my bag from below my chair. The other two were keeping guard by the outer door. My daughter chased them but, as they scattered in 3 directions , it was futile. I asked the staff for help and to call the police. They did not in ANY WAY help, show sympathy or even interest. Apart from getting a taxi to take us - at our own expense - to a police station they did nothing. When we returned from the police station , 3 hours after the incident they still showed no concern whatsoever. I have subsequently learned that they declared they had offered me water and even herbal tea. This is a complete fabrication - adding insult to injury. Despite writing to the Sercotel group through their Complaints department and customer services I have , to this day, received not a single word from them - of interest, sympathy or apology.

  • User:colinbV4129XK

    Trip type: Couples

    Not disappointed

    rating13 Oct 2025

    The Hotel was clean and quite with very little road noise outside.The Hotel is in a nice location and very near the Metro.Well I read some of the reviews on this Hotel, Well I must have stopped in another Hotel I found this Hotel Well up to Parr simply excellent

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