Sercotel Gran Hotel Conde Duque

Recent Reviews: 1438

• User: ????? ?

  Trip type: Couples

  Awful

  We arrived at the hotel late in the evening after a long journey and immediately faced a shocking situation: we became trapped inside the elevator.We repeatedly pressed the emergency alarm button and waited for assistance, but nobody came. After some time, it became clear that no one was responding to our calls. It honestly felt as if the emergency button was not connected to any real assistance s… Read moreWe arrived at the hotel late in the evening after a long journey and immediately faced a shocking situation: we became trapped inside the elevator.We repeatedly pressed the emergency alarm button and waited for assistance, but nobody came. After some time, it… Read more

• User: villarenta

  Trip type: Friends getaway

  Quality hotel in a good location. €30 from the airport

  Location is excellent, just a few minutes walk from San Bernardo metro station and an easy stroll to the highlights of Madrid. Some of the more negative reviews mentioned that some reception staff could be on the surly side and think we met her. Just could have been a bit more welcoming. Hotel room was on the smallish side but fine for a couple of nights when out most of the day. Bathroom and show… Read moreLocation is excellent, just a few minutes walk from San Bernardo metro station and an easy stroll to the highlights of Madrid. Some of the more negative reviews mentioned that some reception staff could be on the surly side and think we met her. Just could hav… Read more

• User: vburakc

  Trip type: Family

  Opportunist

  I stayed at the same hotel group's hotel in Bilbao. Despite having no problems under the same conditions (as I had asked them before), this hotel in Madrid told us that we couldn't stay in the room we had chosen with my young daughter, that they couldn't provide a baby cot, and that we were obligated to change rooms and would have to pay extra. After traveling with our luggage and young child, we… Read moreI stayed at the same hotel group's hotel in Bilbao. Despite having no problems under the same conditions (as I had asked them before), this hotel in Madrid told us that we couldn't stay in the room we had chosen with my young daughter, that they couldn't provi… Read more

• User: daisy191919

  Trip type: Couples

  Needs improvement. Not a friendly atmosphere

  We stayed here for three nights. When we checked in, I sat on the bed and fell off because there was a broken leg on the bed. My husband fixed it so we wouldn’t have to switch rooms. The hotel is very clean, has a restaurant with smaller meals, and a bar that is reasonably priced. We were with a tour group and booked an extra night. I emailed the hotel beforehand and was told via writing, we would… Read moreWe stayed here for three nights. When we checked in, I sat on the bed and fell off because there was a broken leg on the bed. My husband fixed it so we wouldn’t have to switch rooms. The hotel is very clean, has a restaurant with smaller meals, and a bar that… Read more

• User: Margaret B

  Trip type: Family

  Never again

  Although I , with my daughter , had previously stayed there and enjoyed the experience this time was far from a success. The staff in the dining room and in the bedroom area were pleasant and helpful. Not so the reception staff. This was especially evident when I has robbed of my handbag by a group of 5 young men while sitting in the charming small lounge area. Two of these men caused a diversion… Read moreAlthough I , with my daughter , had previously stayed there and enjoyed the experience this time was far from a success. The staff in the dining room and in the bedroom area were pleasant and helpful. Not so the reception staff. This was especially evident whe… Read more