Sercotel Princesa De Eboli

Recent Reviews: 1063

• User:Paulo L

  Trip type: Family

  Family vacations

  11 Apr 2026

  Good Location, check in and check out quick and smooth. The breakfast was nice had some variety of bread, fruit and others. However if you are late somethings run out. The apartment was great regarding space and comfort. However, it was very warm and if you open the windows the noise of the street can be loud at night (cars and people). The apartment had 3 rooms for 6 people, but one of the beds was like a single bed and they did not change it. Also the kitchen did not had any utilities to cook you have to pay extra. The cleaning staff were amazing and left everything spotless.

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• User:E G E

  Trip type: Solo travel

  Luxury meet with comfort , convenience, accessible

  10 Apr 2026

  I loved everything about the hotel and will be happy to stay anytime I am in Madrid Spain ,easy access to everything you need to make your stay pleasant and enjoyable

• User:borgmarii

  Trip type: Family

  very goog

  30 Mar 2026

  very good all good thank you so much Hotel Sercotel Princesa de Eboli, Otros at Hotel Princesa De Eboli, responded to this review Dear borgmarii,Thank you very much for your kind words and for your excellent rating. We are delighted to know that everything was very good during your stay.It was a pleasure to have you with us, and we truly appreciate you taking a moment to share your experience.We hope to welcome you back again very soon.Best regards,

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• User:Mario K

  Trip type: Business

  I would give 10 star's!

  24 Jan 2026

  I am really thankful for all experience in the hotel! The receptionist, the spacious room with living room, and the kitchen. The atmosphere is amazing, and the breakfast serving staff is very kind, lots of delicious food and drinks for breakfast. Thank you!!I will be back again.❤️ Hotel Sercotel Princesa de Eboli, Otros at Hotel Princesa De Eboli, responded to this review Hello Mario,Thank you so much for your wonderful message and for the “10 stars”! We’re truly happy you enjoyed the atmosphere, the spacious room with the living area and kitchen, and especially the kindness of our reception and breakfast team.We’ll share your words with everyone — it means a lot. We’ll be delighted to welcome you back again soon. ❤️Kind regards,Hotel Team

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• User:Iceskating T

  Trip type: Family

  A very average hotel for the money

  31 Dec 2025

  We stayed as a family of 4 adults for a mini break to Madrid and Parque Warner POSITIVESThe location is only about 15 mins from the theme park The breakfast was very varied with hot and cold options The room was clean It’s right next to a shopping mall and has a food court that’s open late In our junior suite it was spacious for 4 adults and both bedrooms were en-suite with 2 sinks, bidet, toilet, bath and shower in each. The rooms are spacious NEGATIVESOur bathroom flooded. When we took the plug from the bath tub there was a smell of drains and then water came up through the floor by the toilet. We had to move rooms for 4 of us at midnight after a long day at the theme park. This was done promptly but the room was on the top floor (4th) with all the air conditioning vents around. We tried to use the parking when we arrived but the machine said it was full. We didn’t realise you had to go inside and check in first so we had to park in the Mall and carry the bags. This process wasn’t clear. Once checked in there is number plate recognition so it’s easy from then but parking is quite expensive.The breakfast room was extremely busy on the last day and we were seated outside of it in the bar area where people were queuing to get in and standing against our table. I think the overflow seating is not well thought out as we had kids (and adults) leaning on our table while waiting to go in to breakfast. In our first and second accommodations only one bedroom in each had a tv. One time the double and the other the twin. There was a space on the wall for them but no actual tv. There was one in the living area in both. The orange juice in the breakfast area is some kind of orange drink. For the price of the hotel I would expect some actual juice. Hotel Sercotel Princesa de Eboli, Otros at Hotel Princesa De Eboli, responded to this review Hello,Thank you again for your detailed review — it’s very helpful.Regarding the parking, during that period we were in the middle of upgrading the access control system, so it’s possible there was a temporary IT mismatch that triggered confusing messages such as “full.” In any case, the entrance is connected via intercom directly to Reception, and our team is available 24/7 to assist immediately so guests don’t have to look for alternatives while carrying luggage.About the TVs in the bedrooms, you’re right to point it out. We’re currently renovating rooms and adding more comforts. In the past, many units had a TV only in the living area; now, most rooms already have a TV in the living room and also in the main bedroom (depending on the room type and the renovation phase). We’re reinforcing the information shown before and during check-in so expectations are clear.Kind regards,Hotel Team

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