Smartr Madrid Gran Via 47

Recent Reviews: 49

• User:Heli B

  Trip type: Solo travel

  Avoid this place.

  08 Feb 2026

  Horrible in every way except for location. But still not worth the money, since it's really expensive considering what you get with it.NOT AT ALL what the pictures show.

• User:Mark M

  Trip type: Couples

  Terrible condition and a herbal smell Bob Marley would be proud of !! - Total flea pit

  17 Nov 2025

  Arrived at 8.30pm , check in was strange, insisted on a credit card deposit where they write your personal card details in a book (Major Security fraud risk). Paid 100% upfront in advance with hotels.com, demanded a €50 cash deposit at the desk. Location was good, however the quality was absolutely diabolic, shabby and dirty. As soon as you exit the tiny lift you are hit with a herbal smell Bob Marley would be proud of throughout the 4th floor. Laminated worn out corridors, painted black walls. Rubbish in the public area.Entered the room, door was the first impression. Old, battered and shabby. Room next door had rubbish spilling out from underneath, same shabby condition. First impression was “ohh my god”. The advertised pictures of the studio are nothing like reality. The bed was awful, bathroom dirty, shower…. No thank you. Toilet door had been punched from the inside. Unable to manoeuvre due to the size of the bathroom. The door rubbed on the bed, demonstrating how tiny the room was. Same worn-out cheap laminate flooring. We asked for an alternative room, non available. Asked for a refund, argued over the condition, herbal drug smell. Refused. Asked for our €50 security cash deposit to be returned, denied until we requested the police. Left at 9pm, walked to the Emprador hotel 20 meters distance and begged for a room.

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• User:Resort764918

  Trip type: Couples

  Very tired and in need of repair.

  28 Sept 2025

  The location of these apartments is perfect for seeing Madrid. However don't be fooled by the photos, its very tired and needs a lot of updating. When we arrived we were told our room was not ready and the fact that it said we could check in at three on our booking didn't mean it had to be ready for three, their view was that it meant its the earliest you can check in. They did resolve it and gave us another room but its was subpar, and I had to argue that the check in time should be as advertised. We had broken tiles on the bathroom floor, which were dangerous, a shower that just about worked. The bed was a small double and pushed up against the wall, not practical for a couple. The walls were super thin and we heard everything next door, I mean everything! Cleaning is not included in the price and the breakfast is served in another hotel ten minutes up the road. The breakfast was excellent though! Luckily we were only there three nights any longer would have been an issue for us, but as we were out and about in Madrid we just treated it as a base.

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• User:panditrao

  Trip type: Business

  Good Location, But Room Issues and Poor Service

  28 Aug 2025

  The hotel's location is excellent, with plenty of restaurants and shopping options nearby, and great metro connectivity. The rooms are well-equipped with a heating plate, cutlery, refrigerator, and hot water.However, we faced issues with the AC, wifi, microwave, TV not working, despite changing rooms twice. The front desk seemed ineffective, lacking empowerment to resolve issues, and the management team (Almudena and Jorge) appeared unresponsive.On the plus side, breakfast is good, although it's served in a separate building about 100 meters away. The lifts are old-fashioned and local-style.Despite the issues, I would consider staying here again if the AC problem, wifi problem or microwave problem is addressed. With some improvements in service and maintenance, this hotel could be a great option.

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• User:David L

  Trip type: Couples

  Delayed check in and flooding - where is Noah when you need him.

  26 Jan 2025

  When we arrived at the hotel at 15:15, we were informed that our room was not ready, despite the advertised 15:00 check-in time. We returned at 16:30, only to find that the room was still not prepared. As a result, we were offered a downgraded room, which we accepted to avoid further delay.The room provided was acceptable in terms of comfort; however, there was a significant plumbing issue. Every time we used the shower, water seeped through the floor and caused the entire room to flood. When we reported this to the receptionist, we were told that nothing could be done, so we resorted to placing towels on the floor to manage the situation.While the stay had its positive aspects, these issues, especially considering the nearly 130 EUR we paid, left us feeling that the experience did not fully meet expectations. Recepción Gran Vía, Guest Services / Front Office at Smartr Madrid Gran Via 47, responded to this review Dear David,We are sorry we did not meet your expectations.Kind regards,Smartr GranVia47.

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