Smartr Madrid La Latina

Recent Reviews: 10

• User:Raquel G

  Trip type: Family

  Awful

  19 Mar 2024

  Horrible experience, not to be repeated. Apartment, dirty, noisy, very old, musty smell, noisy, a bunch of bad things... not at all what they sell you, not to mention the excessive price for what it is. Never come here as it will ruin your vacation. Esperanza Llanza, Atención al cliente/recepción at Smartr La Latina, responded to this review Lamentamos mucho que su experiencia no haya sido satisfactoria. Sus comentarios son importantes para poder mejorar, y tomaremos en cuenta sus observaciones sobre la limpieza, el ruido y el estado del apartamento. Queremos ofrecer un mejor servicio en el futuro y agradecemos su retroalimentación para lograrlo. Originally submitted in Spanish on www.tripadvisor.es. View originals.

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• User:LauraTuulia

  Trip type: Solo travel

  Satisfied customer

  21 Oct 2021

  I had an excellent stay at SmartRental La Latina. Apartment was clean and I found all the necessary items there (towels, hairdryer, fully equipped kitchen etc.). Isabel was very helpful via WhatsApp if I had any questions. Lavapiés district is Madrid at its best in my opinion. It is a very lively and a bit bohemian area with many bars and restaurants. There is also a big supermarket open 24 hours a day close to the apartment, Lavapiés Carrefour. Next time when I travel to Madrid I will choose SmartRentals again. Esperanza Llanza, Atención al cliente/recepción at Smartr La Latina, responded to this review Thank you so much for your kind review, Laura! We’re thrilled to hear that you had such a great experience at SmartRental La Latina. It’s fantastic to know that you enjoyed the apartment, its amenities, and the vibrant Lavapiés neighborhood. We’re also glad to hear that Isabel was able to assist you during your stay. We’d love to welcome you back the next time you visit Madrid! Safe travels, and thank you for choosing us!

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• User:maizebb

  Trip type: Family

  Worst experience unhelpful staffers hang up our calls cudnt get in for hours

  23 Jul 2019

  Horrific experience. We were told before our trip that we could go to the apartment directly and get the keys there. We were met by nobody and when we tried to call someone to help, nobody seemed to care. We got asked to call different numbers and after many phone calls, many false promises of meeting us at the location, being hung up a few times, we finally got told to go to another office address to pick up our keys. If not that we were with luggage and kids, we probably would have gone somewhere else. One of us gotta take a taxi to go to this office, which is not even nearby, to get the keys. Whilst some of us were waiting at the front gate, our neighbors looked very understanding and clearly we were not the first to be stuck like this. The apartment was poorly managed. Rubbish was still there. It was dirty, smelled like cigarette. The bed, the so-called mattress and pillows were vry uncomfortable. Wouldnt stay there again even its for free. Esperanza Llanza, Atención al cliente/recepción at Smartr La Latina, responded to this review We deeply regret the experience you describe. We apologize for the inconvenience caused with the delivery of the keys and the poor service you received. This is not the standard we seek to offer our guests, and we are already taking steps to improve in that regard. We appreciate your comments and will use them to improve our services and prevent situations like this from recurring in the future.

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