Smartrental Collection Gran Via Capital

Recent Reviews: 131

• User:cyndit2000

  Trip type: Family

  Perfect Spring break with US teens

  16 Apr 2026

  Our stay at SmartRental Gran Via Capital was absolutely wonderful, especially traveling as a mom with three teenage daughters. The layout and vibe were perfect for us.The highlight was definitely the friendly staff. We were welcomed by Lisa at the front desk, and she was truly terrific! She immediately set us up for success by writing down suggestions to get coffee nearby after our overnight flight and remained incredibly helpful throughout our entire trip. Every staff member we encountered was just as kind.The location is unbeatable. It is extremely walkable to all the major tourist sites and museums, and the Metro is right there if you need it. It’s also conveniently close to the airport, making arrival and departure a breeze.We loved the beautiful pool and terrace area. It’s a stunning spot to eat, though we did find it wasn't particularly well-staffed during our dinner on Thursday night. On the plus side, Catorce downstairs was very nice and a great convenient option for dining.Overall, a fantastic experience in the heart of Madrid. We would definitely stay here again! SmartRental Collection Gran Vía Capital, Director General at SmartRental Collection Gran Via Capital, responded to this review Dear Guest,Thank you very much for your wonderful review and for choosing to stay with us during your spring break in Madrid.We are truly delighted to hear that you and your family had such a positive experience and that the apartment layout and overall atmosphere suited your needs so well. It is especially rewarding to know that our team made such a strong impression on you. We will be sure to share your kind words with Lisa, who will be thrilled to know she contributed to making your stay so enjoyable.We are also pleased that you appreciated our central location, the proximity to major attractions and transport, as well as our pool and terrace area. Your feedback regarding the staffing during your dinner experience has been noted, and we will review this internally to ensure improvements are made.Thank you once again for your thoughtful comments. It would be our pleasure to welcome you and your family back for another fantastic stay in the near future.Cindy - Front Desk SmartRental Collection Capital

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• User:Nancy N

  Trip type: Family

  Yes!! To the SmartRental Collection Gran Via Capital in Madrid Spain

  17 Mar 2026

  Our family had a wonderful stay at the SmartRental Collection Gran Via Capital in March 2026. This property was perfect for our 3 night stay in Madrid. With a 2 bedroom, 2 bath ‘room’, it was just the right space for my husband and our college senior son. The location was perfect for walking to many Madrid experiences including The Prado Museum, The Royal Palace, a Paella Cooking Class and a Tapas Tour. Our room was clean and spacious for the three of us, including a small kitchen, living space and the all important coffee maker. The hotel staff was SO welcoming and helpful, including spot on advice for nearby restaurants, providing extra towels and just general helpfulness. The restaurant associated with the hotel offers a wonderful breakfast buffet for a fee plus food throughout the day (again for a fee). There are sandwich & breakfast spots within 2 minutes walk from the hotel. We would definitely stay there again. SmartRental Collection Gran Vía Capital, Director General at SmartRental Collection Gran Via Capital, responded to this review Dear Nancy,Thank you very much for taking the time to share such a detailed and positive review of your stay with us. We are truly delighted to know that you and your family enjoyed your time in Madrid and that the apartment’s layout, comfort, and location made your visit so convenient and enjoyable.It is especially rewarding to hear your kind words about our team. Providing a warm, helpful, and attentive service is very important to us, and we are pleased that our staff contributed positively to your experience.We also appreciate your comments regarding the cleanliness, amenities, and nearby dining options. Your feedback encourages us to continue delivering the best possible experience to all our guests.It was a pleasure to host you, and we would be honored to welcome you and your family again on your next visit to Madrid.Cindy SmartRental Collection Capital

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• User:belinda_tim

  Trip type: Family

  Great location, well equipped apartments

  08 Aug 2025

  Great location on Gran Via near the main shopping streets, restaurants and within walking distance to major sites. Well equipped apartments with everything you need. Great breakfast and friendly staff at the restaurant and reception. The pool is small but nice for a dip to cool off on the rooftop. The apartment could have been more thoroughly cleaned, although housekeeping were quick to bring additional pillows, iron and ironing board when needed. Great apartment in a great location. Perfect for city break for shopping and exploring the nearby sites and neighbourhoods. SmartRental Collection Gran Vía Capital, Director General at SmartRental Collection Gran Via Capital, responded to this review Dear Guest,Thank you very much for sharing your detailed feedback following your recent stay with us.We are delighted to know that you enjoyed our privileged location on Gran Vía, as well as the comfort and equipment of the apartments. It is also a pleasure to read your kind comments about our breakfast and the friendliness of our team at both the restaurant and reception. Your recognition is truly appreciated.We are glad you were able to take advantage of the rooftop pool for a refreshing break after exploring the city. At the same time, we sincerely regret that the cleaning of the apartment did not fully meet your expectations on arrival. Please accept our apologies for this oversight. Your comments have been shared with our housekeeping team to ensure we continue improving our standards. We are pleased, however, that our staff was able to promptly assist you with the additional items requested.Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back for another enjoyable city break in the near future.Kind regards,Miguel - Front Desk

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• User:Jack F

  Trip type: Family

  Total Rip-Off!

  31 Jul 2025

  We rented a two bedroom, two bathroom suite. Just for a quick overnight stay, catching a flight the next day. In both bathrooms, the showers did not work! No water flow at all! We were on a tight schedule. The management said that they could do nothing. Despite our complaint at the time and follow-up email to management, there was never any response or apology let alone a refund. Do not waste your money on this place! They cannot be trusted at all. We needed a bed and a shower. We did not get what we paid for and they do not care at all. SmartRental Collection Gran Vía Capital, Director General at SmartRental Collection Gran Via Capital, responded to this review Dear Jack,Thank you for sharing your feedback.We sincerely regret the inconvenience you experienced with the showers during your stay. This is certainly not representative of our usual standards, and we understand how frustrating this must have been, especially with a tight travel schedule.We also apologize if you felt your follow-up communication was not properly handled. Please be assured that we are reviewing this matter internally, as guest comfort and trust are very important to us.Patricia SmartRental Capital Guest Experience

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• User:Pei Fen Sarah C

  Trip type: Family

  Avoid at All Costs – Horrific Smell, Rude Staff, and Zero Accountability

  12 Jul 2025

  This was one of the worst hotel experiences I’ve ever had throughout my 10 years of travel, visiting 25 countries and staying at over a hundred hotels. From the moment we entered Smarthotel, we were hit with a foul, lingering odor. We had to open the windows just to air the room out enough to stay in it. But that was just the beginning.At 3AM, we were jolted awake by an absolutely disgusting, pungent sewage smell that was so strong we genuinely thought there was a gas leak. We reported it at 9AM, and it still hadn’t improved.When we spoke to Kevin at the front desk, he was rude, dismissive, and shockingly unprofessional. He brushed off our concerns and said he’d send a “contractor.” The man came, agreed there was a smell, and said he’d return in five minutes. He never did.When we followed up, Kevin blatantly lied and said the contractor was “in the room right now” — which was clearly false. We returned to find the room had simply been doused in chemical fragrance as a poor attempt to cover the smell, not solve the issue.To make matters worse, Elena at the front desk doubled down by telling us there was “no smell” and essentially accused us of lying. No empathy, no accountability — just gaslighting.We remained patient and were told to “wait until 12PM” to see if the smell comes back rather than being offered a refund.Thankfully, Expedia stepped in and helped us resolve the situation — otherwise, we’re confident this hotel would have done nothing. The manager was the only reasonable person we interacted with, but it was clear her staff withheld the full story to cover their own tracks.To top it off, the pool was tiny, dirty, and nothing like the photos.Stay far away from this hotel. Between the revolting odor, the blatant lying, and the horrible customer service, this place doesn’t deserve your money — or even a second chance. SmartRental Collection Gran Vía Capital, Director General at SmartRental Collection Gran Via Capital, responded to this review Dear Pei Fen,We sincerely regret that your experience did not meet your expectations. Please know that we take any concerns related to cleanliness and maintenance very seriously.Regarding the odor you reported, our team responded as soon as we were notified and arranged for a technical inspection of the room. We understand how uncomfortable this situation must have been and truly apologize for the inconvenience caused. Our goal is always to provide prompt and effective solutions.We are also concerned to hear about your perception of the service received at the front desk. Courtesy, respect, and professionalism are core values for us, and we will be reviewing this matter internally to ensure similar situations do not occur again.We appreciate you acknowledging the intervention of management and value your patience throughout the process. We remain committed to improving our standards and delivering the experience our guests deserve.We remain at your disposal for any further clarification and hope to have the opportunity to restore your confidence in the future.

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