Sterling

Recent Reviews: 939

• User: 893meghanl

  Trip type: Family

  Bed bugs, leaks, and an atrocious view

  I booked a room for my son while he visited his girlfriend who is studying abroad. I am horrified at the state of the accommodations. When he found bed bugs, he asked to change rooms and was told that they were full and could only give a new blanket (no fresh sheets, just this blanket - see photo). Also including pictures of the view as well as the leaking sink and shower. It’s too late to do anyt… Read moreI booked a room for my son while he visited his girlfriend who is studying abroad. I am horrified at the state of the accommodations. When he found bed bugs, he asked to change rooms and was told that they were full and could only give a new blanket (no fresh… Read more

• User: Trek T

  Trip type: Family

  Disappointing Experience

  I stayed at Hotel Sterling Madrid for several nights in July 2026. While the location is good – close to Gran Via, the overall stay fell very short of expectations due to several issues:• Room and bathroom: Very dated and not up to expected standards. Website photos are not realistic. Mattresses were very uncomfortable. Beds only have a thin bedsheet for a covering – no comforter. A quadruple room… Read moreI stayed at Hotel Sterling Madrid for several nights in July 2026. While the location is good – close to Gran Via, the overall stay fell very short of expectations due to several issues:• Room and bathroom: Very dated and not up to expected standards. Website… Read more

• User: 261geraldined

  Trip type: Friends getaway

  Excellent location but needs to be updated

  Hotel in ideal location for City Centre, staff on reception were friendly and helpful.Hotel rooms were clean but need to be painted to refresh walls, look dirty. Plug sockets, only found 2 in room under tv and they were not in good condition, sparks flew from one when plugging in phone charger. Mattress on bed was very hard, uncomfortable and back pain as a result ?? But overall for location and v… Read moreHotel in ideal location for City Centre, staff on reception were friendly and helpful.Hotel rooms were clean but need to be painted to refresh walls, look dirty. Plug sockets, only found 2 in room under tv and they were not in good condition, sparks flew from… Read more

• User: Camper12841902397

  Trip type: Couples

  Worst bed I had ever slept in my life !! Old everything!!

  Stayed at this hotel a couple of days and so glad I only booked 2 because the hotel is very old all furniture, elevators, covers, lamps, decorations are horrible,but the worst part is the bed there is no boxspring is just a thin board and the mattress was so old and hard you couldn’t literally see the bumps, I had the worst night of my life my back was hurting my shoulders there was no way to rest… Read moreStayed at this hotel a couple of days and so glad I only booked 2 because the hotel is very old all furniture, elevators, covers, lamps, decorations are horrible,but the worst part is the bed there is no boxspring is just a thin board and the mattress was so o… Read more

• User: haneenm121

  Trip type: Business

  Disappointing

  I am currently staying at the hotel and would like to share my experience. Unfortunately, my stay has not met my expectations for several reasons:• Room Maintenance: The hotel appears outdated, and the rooms require significant upkeep. For instance, in my room, the air conditioning system does not work for heating during winter. The provided solution of an extra blanket was insufficient. Additiona… Read moreI am currently staying at the hotel and would like to share my experience. Unfortunately, my stay has not met my expectations for several reasons:• Room Maintenance: The hotel appears outdated, and the rooms require significant upkeep. For instance, in my room… Read more