The Palace, A Luxury Collection Hotel, Madrid

Recent Reviews: 5359

• User:SactoMichelle

  Trip type: Family

  Best hotel in Madrid

  19 May 2026

  We loved this hotel - it is our favorite in Madrid. It’s perfectly located and so close to the Retiro park and all the museums. The hotel service and were spectacular, the rooms were beautiful, the beds were comfortable and the bath products were lovely. The cupola bar cocktails were perfectly balanced and delicious. The cupola restaurant breakfast was nice but the service could be improved upon. The staff was not attentive and often had to be waved down to order food or get a refill of coffee. Aside from this, the hotel is lovely and we’d certainly stay again.

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• User:Carlos Z

  Trip type: Family

  Palace Hotel Madrid

  01 May 2026

  Spent on week at the Palace Hotel. Loved every second of it. It has maintained its classic appeal and added great service to it. Breakfast in the dome is fantastic and drinks at the bar are exquisite. The bar staff is particularly welcoming. Have stayed at other luxury hotels in Madrid, they are all excellent but the Palace would be an easy choice when returning Paloma Hidalgo, Other at The Palace, a Luxury Collection Hotel, Madrid, responded to this review Dear Jczamora84,Thank you very much for your wonderful review. We are truly delighted to know that you enjoyed every moment of your stay with us.It is especially rewarding to hear that you appreciated the balance between the hotel’s classic charm and the service provided by our team. We are also pleased that you enjoyed breakfast under the dome and the experience at our bar, particularly the warm hospitality of the bar staff.Your kind comparison and preference for The Palace among Madrid’s luxury hotels is a true honor for us.We very much look forward to welcoming you back on your next visit to Madrid.Kind regards,Paloma HidalgoDirector of Rooms Division

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• User:Cassietrip

  Trip type: Family

  Perfection!

  25 Apr 2026

  We absolutely loved our stay here. The doormen are sweet and helpful, check in was friendly and quick and all wait staff were friendly. Our rooms were enormous with massive, comfortable beds. The bathrooms were large, with a beautiful mosaic in the shower, soft towels and wonderful products. Full-size night tables, a little sofa and table, great closet space and Nespresso machine. Breakfast in the Cupula was delightful, with an enormous selection of fresh food - lots of fruit, hot dishes, pastries, fresh-carved Jamon Iberico, Chinese food, waffles, crepes, Tortilla Espana, eggs, beans, bacon - everything! The Cupula is lovely at night for a drink as is the 27 club. At the 27 club we took the waiter's suggestion to try their version of a French 75 cocktail, which included violet syrup, a common flavoring in Madrid. Great location right across the street from both El Prado and the Thyssen-Bornemizsa museums. Highly recommend and would love to stay here again! Paloma Hidalgo, Other at The Palace, a Luxury Collection Hotel, Madrid, responded to this review Dear Cassietrip,Thank you very much for your wonderful review. We are truly delighted to know that your stay with us was such a memorable experience.It is especially rewarding to read your kind words about our team, the comfort of the rooms, the breakfast experience at La Cúpula, and the atmosphere of both our bars. We are also pleased that you enjoyed discovering local flavors through our cocktail recommendations at 27 Club.Your detailed comments about the room amenities, service, and location mean a great deal to us, and we are honored by your recommendation.Warm regards,Paloma HidalgoDirector of Rooms DivisionWe sincerely look forward to welcoming you back for another perfect stay in Madrid.

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• User:SaudA303

  Trip type: Couples

  Outstanding experience but…

  18 Apr 2026

  Upon check-in, I expressed my gratitude to Gabriella at the reception. She was attentive to our stay satisfaction and ensured that our needs were met. Especially, when she learned that our trip was a special occasion, our honeymoon, she elevated our experience at The Palace to a luxurious and memorable level. Thank you, Gabriella, for making our honeymoon trip in Madrid unforgettable.Alejandra, Claudio, Evana, and Michael at La Cúpula Restaurant & Bar were equally exceptional. Alejandra had an uncanny ability to anticipate our needs before we even asked.However, there were a few highlights that needed to be mentioned. The air conditioning in our room was randomly adjusting the temperature without a preset. I had reported this issue to the reception, who informed me that their maintenance team had resolved it. Unfortunately, I checked out the night I was informed, and the issue persisted. I had to repeat the complaint to the reception, but unfortunately, it wasn’t resolved. I let it go since it had been reported twice without a positive response.Another area that the hotel should pay attention to is the room’s security. One night, I went downstairs to pick up food from Uber. As I was entering the elevator heading back to my room, a drunk individual was in the elevator and took some time to exit before letting me in. I managed to enter and head back to my room. I asked my wife to lock the door from inside to ensure that the room was safely unaccessible when locked. Unfortunately, the room was accessible even when it was locked from inside. I had to lie to my wife that it was safely locked because she gets easily scared.Despite these issues, I want to express my gratitude to the hotel and its staff for making our honeymoon trip remarkable. I look forward to visiting again and experiencing the same level of exceptional service. Paloma Hidalgo, Other at The Palace, a Luxury Collection Hotel, Madrid, responded to this review Dear SaudA303,Thank you very much for taking the time to share such a detailed review of your stay with us.First of all, we are truly honored that you chose The Palace for such a special occasion as your honeymoon. It brings us great joy to know that Gabriella made your arrival memorable and that her attentiveness helped elevate your experience. We will be delighted to share your kind words with her.We are equally grateful for your recognition of Alejandra, Claudio, Evana, and Michael. It is wonderful to hear that their service, especially Alejandra’s thoughtful anticipation, contributed so positively to your stay.At the same time, we sincerely apologize for the inconveniences you experienced. The issue with the air conditioning and the lack of resolution despite your reports is certainly not the standard we strive for. Additionally, your comments regarding room security are of utmost importance and have been shared immediately with our management and technical teams for thorough review and corrective action.We deeply regret any discomfort or concern caused and truly appreciate you bringing these matters to our attention.It means a great deal to us that, despite these issues, you still look back on your honeymoon as a remarkable experience. We very much look forward to welcoming you back and providing you with the flawless and secure stay you deserve.Warm regards,Paloma HidalgoDirector of Rooms Division

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• User:LisaMNewJersey

  Trip type: Couples

  Luxurious yet comfortable!

  05 Apr 2026

  Luxurious, immaculate, newly renovated property filled with gorgeous chandeliers, stained glass and marble with comfortable rooms and modern necessities. It is well situated near many sites yet quiet for sleeping as our room faced the courtyard. Restaurant and bar servers are very attentive and friendly; the breakfast buffet accommodates all and is not to be missed. There is a small outdoor terrace near the fitness center; a lovely spot in which we enjoyed our anniversary Cava. Guests can sign up with the concierge for a complimentary evening cocktail tasting in 27 Club Bar, the site of remarkable past guests such as Hemingway and Dali. Our bartender not only described the notable drinks, he also provided a fascinating history of the property. We would definitely stay here again. Paloma Hidalgo, Other at The Palace, a Luxury Collection Hotel, Madrid, responded to this review Dear LisaMNewJersey,Thank you very much for your wonderful and detailed review. We are truly delighted to know that you had such a memorable stay with us.It is a pleasure to read that you appreciated the balance between luxury and comfort, as well as our recent renovation, location, and the tranquility of your room. We are also very pleased that you enjoyed our dining options, the breakfast buffet, and the attentive service from our team.We are especially glad to hear that you were able to celebrate such a special occasion with us and enjoyed unique experiences like the cocktail tasting at 27 Club Bar. Your kind words mean a great deal to all of us.We sincerely look forward to welcoming you back for another exceptional stay.Warm regards,Paloma HidalgoDirector of Rooms Division

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