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Totem Madrid

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Totem Madrid

locationSalamanca-Serrano, Madrid

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About Totem MadridAbout Totem Madrid

Location

In a privileged location in the heart of the city’s boutique shopping area, the hotel is perfectly placed for a walking tour of some of Madrid´s most famous spots. La Cibeles, the Prado Museum, Retiro Park and the Botanic Gardens are all within walking distance of the hotel. The closest links to the public transport network are 300 m away, and Madrid - Barajas International Airport is 15 km from the hotel.

Facility

The hotel has 67 non-smoking rooms, which are located on 5 storeys and are reachable by lift. English- and French-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities available at the hotel include a cloakroom, baggage storage service, safe and currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park (for a fee). Further services and facilities include a car hire service, room service, a laundry service and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. A balcony or terrace is a standard feature of some rooms. Rooms have a double bed, a queen-size bed or a king-size bed. A safe and a desk are also available. Additional features include a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi are provided as well. A turndown service provides guests with additional comfort in the evening hours. Slippers are included. Bathrooms are equipped with a shower and a bathtub. A hairdryer, bathrobes and a telephone are available for daily use. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms can be booked. Family rooms are available for parents with children.

Sport

After an eventful day, guests can work out and recharge in the gym.

Meals

Various dining options are available, including a restaurant, a breakfast room and a bar. Bed and breakfast is offered as a catering option. Breakfast and lunch offer culinary delights every day. Special meals, including diet meals, are also available. In addition, special catering options and snacks are available. The hotel offers a selection of alcoholic and non-alcoholic beverages.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club and MasterCard.

Amenities at Totem Madrid Amenities at Totem Madrid

  • Facilities

    • -

      Air conditioning

    • -

      Bar(s)

    • -

      Bicycle Hire

    • -

      Café

    • -

      Car Park

    • -

      Cloakroom

    • -

      Conference Room

    • -

      Currency Exchange

    • -

      Disability-friendly

    • -

      Garage

    • -

      Hotel Safe

    • -

      Laundry Facilities

    • -

      Laundry Service

    • -

      Lifts

    • -

      Pets

    • -

      Restaurant(s)

    • -

      Room Service

    • -

      Shops

    • -

      TV Room

    • -

      Wifi

  • Hygiene

    • -

      Contactless check-in/-out

    • -

      Contactless payment

    • -

      Enhanced cleaning programme

    • -

      Hand sanitiser

    • -

      Health checks on staff

    • -

      Hygiene training for staff

    • -

      Protective equipment for employees

    • -

      Protective masks for guests

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      Sanitiser dispenser

    • -

      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

    • -

      à la carte Dinner

    • -

      Special Diet

    • -

      Special Offers

  • Sport/Entertainment

    • -

      Cycling/Mountain Biking

    • -

      Gym

    • -

      Massage

LocationLocation

Map preview

Around this property:

Underground/Over ground Station

200 m

Public Transport

300 m

Park

600 m

Shopping opportunities

600 m

Train Station

2 km

City Centre

6 km

Bus Station

7 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

263

Very Good

97

Average

21

Poor

8

Terrible

4

Recent Reviews: 393

  • User:BuenosAiresFifi

    Trip type: Business

    Boutique hotel perfection in a stunning location

    rating12 Oct 2025

    This hotel just surprised with all the sweet little touches and details that had been missing in my Palermo stay last week. The reception staff are incredibly friendly & helpful, the welcome cookies & note, the luxurious glass selection in the room, the night sensor lights, the large bathroom and quality linens. It was a dream stay. I couldn't recommend it more.

  • User:jeffrey h

    Trip type: Solo travel

    Posh without the attitude

    rating28 Sept 2025

    This is a very posh hotel in a very posh neighborhood (Salamanca), but is never ostentatious nor does it have an attitude problem. Everything simply works. The staff are extremely friendly and efficient. The room was adequate sized, and the bathroom is huge. The bed was very comfortable. The breakfasts, a la carte, are extremely high quality. Room service was amazingly quick. Will definitely stay here again.

  • User:stl2naples

    Trip type: Couples

    Pretty place and excellent location

    rating26 Sept 2025

    Lovely place with a wonderful staff. The front desk was great. There was one guy I really liked but his name is escaping me now. He was so fun and helpful. My husband was sick and he wanted to help get him what he needed. He suggested places for me to see alone for the day. All great recommendations! The room was a little small but adequate and no view but the location is awesome! We are not hanging out in the room anyhow. The hotel overall is really gorgeous but again, the staff made it so special!

  • User:Ljwinter

    Trip type: Couples

    Perfect location if you are into shopping.

    rating15 Sept 2025

    Beautiful hotel and well organized. We love the location of the hotel. The standard hotel room is very small and dark. We also enjoyed the restaurant. Breakfast was wonderful and the dinner at night met our expectations.

  • User:Mdee100

    Trip type: Family

    great experience

    rating31 Jul 2025

    Very pleasant surprise in Madrid. This hotel is amazing, nice and very helpful staff, quite big rooms, top clean, modern, and elegant. Nothing negative to say.Breakfast à la carte, reasonable price, great quality. The reception team was extremely helpful in helping me sort out some luggage problems. I 100% recommend the Totem, it will be my new place to stay when visiting Madrid.

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