Urso Hotel & Spa Madrid

Recent Reviews: 851

• User:David S

  Trip type: Couples

  We were sad to leave.

  14 Apr 2026

  This is a splendid hotel: a gorgeous building in a convenient and quiet location (walk to shops, restaurants, and the Retiro park--even the Prado). Understated elegance in the light-filled rooms, with high ceilings and floor-to-ceiling French doors, every service you could ask for, and warm, personal service from everyone, especially Luciano the outstanding concierge and the gracious hostess in the breakfast room. After the first day, everyone remembered our names and what we like for breakfast. We were sad to leave, and you will be too. Victor E Vacas Usón, General Manager at URSO Hotel & Spa A Small Luxury Hotel Of The World, responded to this review Dear Mr. David S,Thank you very much for your wonderful and generous review. We are truly delighted to hear that you enjoyed our location, the atmosphere of the hotel, and the attention from our team.Your kind words about Luciano and Sara (hostess) mean a great deal to us—we will be sure to share your recognition with them. We strive every day to provide warm, personalized service, so it is especially rewarding to know that you felt at home with us.We sincerely hope to have the pleasure of welcoming you back again soon. It would be an honor to host you once more.Warm regards.Victor E VacasGeneral Director

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• User:Jack K

  Trip type: Family

  Excellent hotel and staff

  16 Mar 2026

  My wife and I stayed at the URSO with family for several days in early March 2026. The hotel is centrally located, the facilities are beautiful and the staff are unfailingly warm and helpful. Luciano, the concierge, was especially helpful! Victor E Vacas Usón, Director General at URSO Hotel & Spa A Small Luxury Hotel Of The World, responded to this review Dear Jack,We would like to express our most sincere gratitude for your thoughtful and generous words following your recent stay with us.It is truly a pleasure to know that you and your family enjoyed your time at URSO Hotel & Spa, and that our location, facilities, and overall atmosphere contributed to a memorable experience. Your kind recognition of our team’s dedication to warm and attentive service is especially meaningful to us.We are particularly grateful for your mention of Luciano. He will be genuinely delighted to receive your kind remarks, and we will ensure that your words are shared with him personally, as well as with the entire team.Thank you once again for your trust in us. It would be our utmost pleasure to welcome you and your family back in the near future, and to continue creating memorable moments together.Kind Regards,

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• User:Maggie G

  Trip type: Family

  Perfect

  14 Mar 2026

  I loved everything… The well appointed lobby, the beautiful breakfast room, the perfect location and our room. Victor E Vacas Usón, Director General at URSO Hotel & Spa A Small Luxury Hotel Of The World, responded to this review Dear Maggie,We are sincerely grateful for your kind words and for sharing your experience. It is a pleasure to know that you enjoyed our lobby, breakfast room, room, and our location. Your feedback is truly appreciated by our entire team, and we would be honored to welcome you back to Urso Hotel & Spa on a future visit to Madrid.Kind Regards,

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• User:stfong007

  Trip type: Family

  Don’t Miss this Jewel of a Hotel!

  12 Mar 2026

  FANTASTIC!!Our stay at the Hotel Urso was truly wonderful in every respect. I’ll break it down, but first a little background.We are 3 couples/family members traveling through Madrid and Andalusia together. Our aunt is a healthy 89 year old and she’s still 89.What did we like about the Hotel Urso? Everything!Location - It can’t be beat. It is a short walking distance to a market, convenience store, different types of shopping streets, restaurants and, if you don’t mind d a little longer walk (20 minutes), various sights. Rooms - Beautiful and spacious. Two of the couples had a suite and a junior suite. One had a room. All of us were completely satisfied. One would imagine the suites would be spacious, and they most definitely were. The room? Also very spacious with two comfortable lounge chairs and a table between them. In most American hotels, you’re lucky to have one seat.Perks - Every day, the staff refill glass bottles with water (for my environmental heart, this makes me happy). We received a fruit platter upon arrival. And every evening there is a turn down service where they leave more water and some dark chocolate. Yum!Every evening there is live piano music in the lobby. Quite lively and delightful to sit in the lobby, have a drink, and talk with music in the background.Restaurant - The hotel restaurant is lovely. Great food, attentive service, beautiful decor.Service - We went to Luciano at the concierge desk for all our questions and he was both knowledgeable and attentive. When we gave him both positive and negative feedback about a restaurant we had just eaten at, he took the feedback and called the restaurant that day. Luciano helped with reservations, directions, everything. The staff at Hotel Urso obviously have been hired for their friendly customer service and ‘can do’ attitudes. And they’ve been trained too. It was always so nice to walk down the stairs in the morning g or walk through the front entrance after exploring and be met with warm and friendly smiles.We cannot recommend Hotel Urso enough! If ever we return to Madrid, this will be our hotel of choice. Victor E Vacas Usón, Director General at URSO Hotel & Spa A Small Luxury Hotel Of The World, responded to this review Dear STFong,We are truly honored by your exceptional review and the time you took to share your detailed experience. It brings us great joy to know that every aspect of your stay, from our location and rooms to the restaurant, amenities, and service exceeded your expectations.Your kind words about our team, especially Luciano at the Concierge Desk, will be shared with him and the entire staff. They take immense pride in providing attentive and thoughtful service, and your recognition is the greatest reward for their efforts.It is also wonderful to hear that the little touches, such as the fruit platter, turn-down service, live piano music, and refillable glass bottles, contributed to making your stay even more enjoyable. We believe that these details create memorable experiences, and we are delighted that they resonated with you.We would be truly delighted to welcome you and your family back to Urso Hotel & Spa on your next visit to Madrid. Your recommendation means the world to us.Kind Regards,

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• User:Sarahshiland

  Trip type: Family

  A Perfect Stay at Urso

  18 Feb 2026

  We absolutely loved our stay at Urso. The location is incredible — perfectly situated for exploring Madrid and just steps from easy metro access, which made getting around with our family seamless.The hotel itself is beautiful. The decor is stunning — elegant, warm, and thoughtfully designed in a way that feels both luxurious and welcoming.What truly made our stay exceptional, though, was the service. It was impeccable from start to finish. The team was extraordinarily accommodating to our entire group — including our young children and grandparents. They showed particular kindness and flexibility when my stepmother wasn’t feeling well during our visit, which we deeply appreciated.From the concierge to the bellmen to the front desk, everyone was incredibly helpful, gracious, and attentive.We would stay here again in a heartbeat and wouldn’t hesitate to recommend it to anyone visiting Madrid. Victor E Vacas Usón, Director General at URSO Hotel & Spa A Small Luxury Hotel Of The World, responded to this review Dear Sarah,Thank you very much for your kind and detailed review. We are delighted to hear that you and your family enjoyed your stay at Urso Hotel & Spa, and that our location, design, and amenities contributed to a seamless and memorable visit to Madrid.We are especially grateful for your recognition of our team. It is our utmost priority to provide attentive and thoughtful service to all our guests, and we are pleased to know that their care, particularly during your stepmother’s visit, made a meaningful difference. Your words will be shared with everyone who assisted you, they will be thrilled to hear your appreciation.It would be our pleasure to welcome you and your family back to Urso Hotel & Spa in the future. Your recommendation means a great deal to us.With warmest regards,

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