Vitium Urban Suites

Recent Reviews: 631

• User:legend29

  Trip type: Couples

  Stylish Room in a NOT a hotel but a SUITE in the heart of Madrid.. PERFECT!!!

  08 Feb 2024

  We stayed as a couple three nights in Vitium Urban Suites. Check-in and service was a breeze... Location PERFECT on Gran VIA Broadway of Spain.A really nice corner suite with views to the Gran Via street.It was spacious and bright, with a nice flat tv and private bathroom and spa. Everything was 15 minutes max walking distance to visit. Would defo recommend to family and friends.

• User:puzzolente

  Trip type: Family

  Simple budget option on Gran Vía

  19 Jun 2023

  Located a little further up on busy Gran Vía near Plaza de España. Not my favorite part of Madrid, but convenient Metro access and the ability to walk to Plaza Mayor, the Royal Palace or Puerta del Sol in ~15 minutes makes it a good home base.Our room on the back side of the hotel was basic, clean and reasonably comfortable, small but not cramped. Windows did an excellent job of blocking out sound in this noisy neighborhood. They do have A/C, but you may find opening the window works better. Just bring ear plugs if you plan to sleep that way. Note that from the street, you take stairs or the small elevator up to the office on the 5th floor (what we’d call 6th floor in the US). I believe rooms are either on that floor and the 4th. The staff was friendly and helpful and spoke much better English than my horrible Spanish. I believe they do offer breakfast, but we chose to save a little and just grab something from one of several coffee/pastry places nearby. Overall a fine option for simple, non-luxury accomodations in a convenient, relatively central location.

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• User:Samantha D

  Trip type: Solo travel

  Great Location, Great Price, Staff could use Some training

  21 Apr 2023

  the pros: The hostal's (not a hotel, not a hostel) online photos do not do it justice. It is even better looking in person and you really get good value for your money especially because of its PRIME location. The room I stayed in was the right size for a solo traveler. The bathroom is VERY small. It is hard to maneuver in there even to get in the shower. This is not a big deal but something I think travelers should know ahead of time. Again, the best thing about this place besides the price is the location.The Cons: The front desk staff are very short with you and have snippy attitudes. The hospitality industry is one where it is 100% guaranteed that you will encounter tourists from all walks of life, countries, and backgrounds. So if this is something that bothered them I do not understand why they chose this profession. They seem annoyed even if you say good morning or hello to them in Spanish. You can't seem to win with these folks and I'm not a sensitive person, coming from NYC, but it is universal in the hospitality world that it is bad business to treat your customers like you don't want them there. If this is a deal-breaker for you, then this might not be the right place to stay. But for the affordability of the room, I dealt with it. Secondly, not too long after my first day, a smell that resembled raw sewage seeped through the hallway and persisted throughout the entirety of my stay. It was only in the hallway and front desk area but not in my room thank goodness.Overall, I still liked my stay enough to not be turned off by the negative side and I think it would be much improved once you hire more personable staff. Maite Jimenez, Director General at Vitium Urban Suites, responded to this review HelloThank you very much for your comment, and we are very sorry that you have had this bad experience with our staff, as you write well, our main objective is to provide impeccable customer service, otherwise why are we in this business, right?We are taking measures to investigate what happened and that this does not happen again.We will also review the smell that you comment, we are always taking care of every detail and these comments always help us to improve!Best regardsVitium Urban Suites

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• User:Joanous

  Trip type: Couples

  Not welcoming & cheap bed, but good location in the heart of Madrid

  03 Jan 2023

  The lobby closes at 23pm, but we didn’t know because we didn’t receive any communication warning about it (not even a call when it was getting late). Our flight got a 40min delay so we arrived at the hotel at 23h10pm with a lady screaming at us. I don’t understand how can the staff be so rude to the clients (I know 10 minutes after your shift is annoying but I don’t think it justifies the bad reception we got). Then the room was ok. The bed was leaning to the left so we would roll a bit to the left during the night & the pillow was so so so hard and high, impossible to sleep with it.I will just give 2 starts because of the location which is really really good. Maite Jimenez, Director General at Vitium Urban Suites, responded to this review Hola JoanousNos disculpamos por este trato que has recibido por parte de nuestro personal, no es la primera impresión que solemos causar en nuestros huéspedes ya que siempre le afianzamos a nuestro personal que la comunicación con los huéspedes debe ser asertiva y cordial. Muchas gracias por tu comentario, nos ayuda a prestar mas atención a los detalles y a mejorar constantemente.Un saludo,Vitium Urban Suites

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• User:MarcRDG

  Trip type: Business

  Centrally located (perfect!), clean, comfortable. But.....

  25 May 2022

  I spent a few days in this hotel. The welcome was not really " warm" (contrary to the weather). I think this is kind of an issue for me. I'd rather be in a hotel in which personnel is really friendly (and be in a mediocre room) than a hotel with people that are not really interested in their client. The room was comfortable and very good. Breakfast was served in a room that wasn't very interesting too. So...... great location, if you don't expect much welcome her you'll be in the right place. For me I'd say: step up and show some interest in your client (and having travelled to 100+ (probably even 200+?) hotels in the world, I can have an opinion about the matter.

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