Vp Plaza Espana Design

Recent Reviews: 842

• User:Lorna M

  Trip type: Couples

  Beautiful hotel in a perfect location

  24 May 2026

  We stayed at the hotel for three nights the rooms are beautifully decorated . We had a spacious room on the 11th floor with great views onto the Plaza . Unfortunately on the first evening I could not sleep due to the loud music from the sky bar until early hours of the morning. This was unexpected and I phoned the reception to complain not something I would normally do.The next morning the duty manager contacted us to apologise and offer us an upgrade where the noise level would be better . We thanked him but said it was not necessary he persisted that he wanted us to have the stay we should and they moved us to their best room . The views are stunning ,we could see the Palace & beyond . We really appreciated the pride he took in his role & the hotel wanting to ensure the guests had the best stay possible .

  Read more

• User:Miles W

  Trip type: Family

  A wonderful stay with a great view.!

  04 May 2026

  A very modern luxury hotel in a great location. Check in with seamless and was immediately offered an upgrade from a deluxe to a premium room. The cost was $70 per night but moved us from the six floor to the 15th floor that itself is worth it. we also got the breakfast added on which was a five dollar discount offer the regular rate. We were able to occupy our room early. After our check-in, we decide to walk to the biggest park in Madrid it was approximately 1.1 miles away. Takes about 25 to 30 minutes walk from the hotel. But along the way there are multiple stores and restaurants if you want to stop. you can very easily get transportation, including taxis or hard car, such as Uber and bolt. The doormen were very helpful in telling us places to go in restaurants to eat at. A room on the 15th floor overlooked the plaza. The beds are very comfortable as was the bedding. I ordered extra pillows which were memory pillows which allowed me to sleep even better. The bathroom was very spacious and allowed for privacy. very clean with both a shower and a bathtub. There was also a door separating the bath and closet areas from the bed room and sitting area. If you’re a fan of art, there’s plenty to see throughout the entire hotel. Breakfast was also worth the cost. A Buffay style, but also with à la carte options. Guest Experience, Atención al cliente/recepción at VP Plaza Espana Design, responded to this review Dear Miles W,Thank you very much for sharing such a wonderful review following your stay at VP Plaza España Design 5*.We are truly delighted to know that you enjoyed so many aspects of your experience with us, from the seamless check-in process and your room upgrade to the comfort of your Premium room and its impressive views over Plaza de España. It is especially rewarding to read your kind comments regarding the comfort of the beds, the additional memory pillows, and the spacious bathroom design.We are also very pleased to know that our location contributed positively to your visit to Madrid, allowing you to comfortably explore the city, its parks, restaurants, and shopping areas. Your recognition of our doormen and their recommendations is greatly appreciated and will certainly be shared with the team.It is wonderful to hear that you enjoyed the artistic atmosphere throughout the hotel as well as our breakfast offering, including both the buffet selection and à la carte options.Thank you once again for choosing VP Plaza España Design 5*. It was a real pleasure to welcome you, and we sincerely hope to have the opportunity to host you again during your next visit to Madrid.Kind regards,Ángel LorenzanaGuest ExperienceVP Plaza España Design 5*

  Read more

• User:Boly B

  Trip type: Family

  More business hotel than a cosy and charming 5* but well-located for a city break in Madrid.

  03 May 2026

  Location: Excellent. Situated on Plaza de España, within easy reach of public transport, a short walk to Gran Vía for shopping, and just 10 minutes from the Royal Palace. Ideal for exploring Madrid.Arrival & Check-in: Efficient but somewhat impersonal. The welcome lacked a sense of warmth—likely impacted by a large seminar taking place during our stay. Our Family Deluxe room wasn’t ready at 1:30 pm, though this was handled well, with a prompt call once it became available.Lobby & First Impressions: Visually impressive but somewhat austere. The design leans heavily toward a business hotel aesthetic rather than a cozy, inviting five-star atmosphere. Not a space that naturally encourages guests to spend time.Room: Spacious and well-appointed. Our corner room on the 8th floor offered lovely views over Plaza de España. Contemporary design, excellent cleanliness, comfortable bedding (including the sofa bed), efficient air conditioning, and quality L’Occitane amenities.Housekeeping: Overall efficient. A minor drawback was the noticeable scent of cleaning products, which could be more delicately fragranced. Similarly, the laundry fragrance on linens was not particularly pleasant (a detail even noted by my son).Breakfast: Fresh and generally high-quality products. Service was attentive, though occasionally a little too quick to clear plates.Room Service: Very good. Fast, efficient, and the food was satisfying.Spa & Pool: Disappointing policy. Charging €10 per guest for access is already questionable for a five-star property, but restricting entry to children under 12—even when accompanied—is not particularly family-friendly.Concierge: Limited interaction, but responsive and helpful when needed.Rooftop / Sky Bar: Access is separate from the hotel, which feels slightly disconnected. I only had a brief look, but the setting is undeniably impressive and worth visiting if time allows.All in all, the hotel feels more like a polished business hotel than a charming, intimate five-star retreat where one would naturally want to unwind with a drink. That said, it remains a highly practical choice—modern, well-run, and exceptionally well-located for a city break in Madrid. Guest Experience, Atención al cliente/recepción at VP Plaza Espana Design, responded to this review Dear bolyb2024,Thank you very much for sharing such a detailed review following your stay at VP Plaza España Design 5*.We are delighted to know that you particularly enjoyed our privileged location in Plaza de España, allowing easy access to many of Madrid’s main attractions, shopping areas, and cultural landmarks. It is also very rewarding to read your positive comments regarding the spaciousness and comfort of your Family Deluxe room, the cleanliness standards, the quality of the amenities, and the views over Plaza de España.Your kind recognition of our breakfast selection, room service, housekeeping team, and concierge assistance is greatly appreciated and will certainly be shared with the entire staff. We are especially pleased to know that you found the hotel modern, efficient, and well suited for a city break in Madrid.At the same time, we truly value the few suggestions you kindly shared, as guest feedback always helps us continue refining and enhancing the overall experience we provide.Thank you once again for choosing VP Plaza España Design 5*. It was a pleasure to welcome you, and we sincerely hope to have the opportunity to host you again in the near future.Kind regards,Ángel LorenzanaGuest Experience

  Read more

• User:Cora d

  Trip type: Business

  Perfect rooms bad restaurant and bar

  23 Apr 2026

  My stay began on a very positive note, but ultimately ended in a disappointing experience that does not align with the standard this hotel aims to represent.The room was truly excellent: stylish, impeccably clean, and very comfortable. Exactly what one would expect at this level.What made the contrast so striking was the experience at the rooftop lounge and pool area. On a warm 28-degree day, I was seated at a table in the lounge, an area where swimwear is normally permitted. Due to temporary pool maintenance, I was unexpectedly asked to put on a dress. This was despite the fact that I was not walking around, not disturbing anyone, and simply seated in a space where this would typically not be an issue. The way this was handled felt arbitrary and far from guest-oriented.The culinary experience was equally underwhelming. The Caesar salad consisted largely of hard, unappetizing lettuce cores and fell well below what one would expect at this standard. Service in the rooftop bar was slow, inattentive, and lacked the level of professionalism and refinement one would anticipate.What made the situation particularly disappointing is that I raised these concerns with the reception and explicitly asked for a suitable resolution. Unfortunately, this resulted in nothing more than a brief apology, with no follow-up or gesture to address the situation. For a hotel in this segment, this is simply not sufficient.While the hotel clearly has strong elements, there are notable shortcomings in service, consistency, and overall guest experience. It is precisely in how issues are handled that a hotel distinguishes itself. In this case, that opportunity was missed, whereas one would reasonably expect such matters to be taken seriously and resolved in an appropriate manner. Guest Experience, Atención al cliente/recepción at VP Plaza Espana Design, responded to this review Dear Mrs. De Koning,Thank you for taking the time to share your feedback.We are pleased to learn that you valued the comfort, design, and cleanliness of your room, which are indeed core elements of the experience we strive to provide.We sincerely regret, however, that your visit to our rooftop terrace did not meet your expectations. Allow us to clarify that our pool is seasonal and operates during the summer months; therefore, at the time of your stay, it was not open for use. In this context, the terrace and lounge areas follow a dress code applicable to all guests, designed to preserve the atmosphere and standards of the space. We are sorry if this situation caused any discomfort, particularly in the way it was perceived.Regarding your comments on the Caesar salad, we regret that it did not meet your expectations. Our culinary offering is typically very well regarded, and your feedback has been shared with our kitchen team for careful review.We also regret that you felt your concerns were not resolved to your satisfaction during your stay. Please allow us to note that our team acted in accordance with established hotel policies, which are applied consistently to all guests. These policies also guide how we address requests for adjustments or compensations, ensuring fairness and integrity in all cases.We truly value your feedback, as it helps us continue refining our service and guest experience. We hope to have the opportunity to welcome you again in the future and provide a stay that fully reflects our standards.Kind regards,The Management Team

  Read more

• User:John B

  Trip type: Couples

  We loved our stay

  28 Mar 2026

  We visited Madrid for 1st time and stayed at VP Plaza for 3 nights.Overall, a really enjoyable stay and location.Super warm welcome on arrival from all the team. We stayed in a Superior Room with amazing views over Plaza de Espana. Superb facilities and high standards of cleanliness.Breakfast in restaurant every morning - really enjoyable and very attentive service. Overall, we loved it and would highly recommend Guest Experience, Atención al cliente/recepción at VP Plaza Espana Design, responded to this review Dear guest,Thank you very much for taking the time to share such a wonderful review. We are truly delighted to know that your first visit to Madrid was so enjoyable and that your stay with us contributed positively to your experience.It is very rewarding to read that you felt warmly welcomed upon arrival and that you appreciated the comfort of your room, as well as the views over Plaza de España. We are also pleased to know that our facilities and high standards of cleanliness met your expectations.Your kind words regarding the breakfast and the attentive service are greatly appreciated, as we believe it is the best way to begin the day. Feedback such as yours is a true reflection of the dedication of our team.We sincerely thank you for your recommendation and would be delighted to welcome you back and to surprise you once again with another memorable stay.Antonio FernándezGuest ExperienceVP Plaza España Design *****

  Read more