Welcome Apartments Gran Via

Recent Reviews: 714

• User:Robin B

  Trip type: Family

  We were kindly greeted by Lacy very late at night. Check in was very easy. Our room comfortably ready for us.

  08 Dec 2025

  Friendly welcome by Lacy! Check in was very easy. Dog friendly. Warm, clean, cozy room. We will pin this hotel for future travels.

• User:m_prebble

  Trip type: Business

  Fine for a night. Free parking, nice staff

  07 Nov 2025

  I would have normally stayed at Marriott but my colleague recommended this property as it was close to our customer. Easily accessible off the freeway with plenty of free parking. There is a Starbucks and several other food establishments just across the road. Hilton allow you to check in with the app, and I could choose my room (within the same class) which was nice. The room was ready earlier than the 3pm checkin too. The girl checking me in was friendly. The room was a decent size with a beautiful large TV (and modern built in set-top box for Netflix). Shower pressure was OK. Bathroom was clean, bed was comfortable. There was a super friendly bartender that made a mean Wisconsin sours and the lobby has a cozy feeling to it. The corridors however .. especially on the 6th floor smell like wet dog. No smell in the room, but the public areas (corridors and elevators) were tired and the aforementioned smell.Breakfast was NOT included, and for $16 plus tax and tips it probably wasn't worth it. But to have breakfast on actual crockery as opposed to paper plates was a nice change and the waitress was super friendly.The hotel initially charged the wrong credit card despite me specifying I would pay at the hotel in the booking, but the girl on checkout was able to fix this for me.On the whole a decent Hilton. Not the best I've stayed at, but comfortable enough.

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• User:I8341UBedwards

  Trip type:

  Business travelers beware

  06 Aug 2025

  Business travelers beware, This hotel does not have a business center or printer.Elevators are falling apart. Ice Machine is broken

• User:harryl2001

  Trip type: Couples

  Not my favorite Hilton

  26 Jul 2025

  Disappointed in this Hilton and I have stayed in many. Very expensive, staff was not friendly and no free breakfast. The facility was nice but I should have stayed at the Hampton Inn.

• User:AMT121

  Trip type: Business

  Did not honor Govt. Rate

  09 Jun 2025

  Beware of staying at this hotel if traveling for Govt./Military purposes as they did not honor special government rate. Traveled to this hotel as part of military training exercise at Camp Dodge in May 2025. I called to book a room and requested the government/military special rate, but they only gave me the rate for the first night of my stay and the other five nights they applied a higher rate based on hotel occupancy rate. I called the hotel and they did not want to change it and it cost me an extra $350 that I'm not getting reimbursed. Orchestrate Hospitality, Owner at Hilton Garden Inn Des Moines/Urbandale, responded to this review Hello - we'd like to learn more about your visit and what happened here. Could you drop us a line at info@ohospitality.com?

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