Windsor Puerta Del Sol

Recent Reviews: 258

• User:dnvrjeep

  Trip type: Solo travel

  Avoid at any cost

  22 Nov 2025

  Booked as windsor hotel. Same place. Terrible through and through. No wifi in the room, no minibar(there is an empty fridge). You have to walk through restaurant trash to get in the building. The glasses in the bathroom were wrapped in Pplastic, but one was filthy. You have to leave the building to go through the alley to reception. I notified them when I got to my room that the wifi was out, it never got fixed despite repeated requests. Bed was OK, but pillows super thin.

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• User:tamarf124

  Trip type: Family

  Lovely little hotel in the center of Madrid

  01 Mar 2020

  This lovely little hotel is simple but very covenient. Located two minutes walk from Puerta del Sol it is within walking distance from most of the city’s highlights and also has great Metro options. The place is clean and the room not extremely spacious. But it is perfect for a short stay in town.

• User:Manju J

  Trip type: Friends getaway

  Centrally located.

  06 Jul 2019

  Rooms are very small but the location is good.Language is a major problem as the workers don't seem to understand what we want.Sol Plaza is close by and so are sightseeing buses within reach. Lots of restaurants in the vicinity.

• User:Julian W

  Trip type: Business

  Perfectly adequate for a night

  20 Mar 2019

  This hotel seems to be connected to the nearby Victoria Hotel, which has a proper reception desk and area. This hotel has a small reception, a window which a staff member came down and opened for me to check in and out. On arrival I had to ring the bell to get someone's attention, and then wait a few minutes for her to come to the door. It also took a couple of minutes for someone to come when I checked out. I think the bulk of the hotel staff are based in the other hotel, and this one is a bit like an annex.The room was compact but clean and neat, with a double bed, desk and wardrobe. It was fine for one person. For 2 people it could get a bit claustrophobic if you spent much time in the room. The bed was comfortable. The bathroom was fine and the shower very powerful. I paid an extra £4 for a 'continental breakfast', and got given a ticket for this when I asked. Breakfast is over in the Victoria hotel. and not in the restaurant down the stairs but at street level, and you can go in next to the reception desk or from the street. Breakfast consisted of a cup of coffee, a glass of orange juice, and a large croissant-shaped pastry (or one or two alternative pastries). I felt that was pretty minimal. It was OK, but wouldn't satisfy a larger appetite. There was a bakery nearby selling other pastries etc. for those who wanted a bit more. You don't take your own breakfast, a waiter asks you what hot drink and which pastry you want and brings it to you. When I was there the two waiters were also serving a veritable horde of students, so it took about 10 minutes to get my breakfast.I found it easily met my need for a place to stay the night before flying the next day. The hotel is near a Metro / suburban train station, Sol, which gave access to the airport, although trying to negotiate the system, with the various ticket machines etc., was a bit challenging for a non-Spanish-speaker not familiar with Madrid. It took about 30-45 mins to get to the airport. There are also several shops and eating places nearby, and it's not far from the centre, though I didn't have time to explore. It's about 20 mins' walk from Atocha station.

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• User:Zachary Z

  Trip type: Solo travel

  Scammed

  25 Nov 2018

  I arrived at the hotel to locked doors. No one was there to greet me. I noticed an intercom system, which I rang maybe five times before receiving a response. The audio was scratchy and I couldn't make out what the voice on the other side was saying, something about the hotel being unavailable (I had of course already booked my night).Fifteen minutes later, still waiting outside, an employee came from down the street. She told me that the electricity wasn't working at this hotel and that they needed to relocate me to another hotel down the street. I had to walk with all my bags to the other hotel, which I noticed immediately was a 2-star hotel. My room was awful and certainly not what I paid for. When I asked if I would receive any sort of discount, she said no, that the hotel was the "same price" as the other one, which obviously could not be true. This place was a dump.Bottom line: This hotel seems to sell more rooms than they have available, and they they relocate the extra customers to a 2-star hotel down the street. Unbelievable business practice.Stay away from this hotel.

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