Barcares Breeze

Recent Reviews: 92

• User:Sunshine15522842814

  Trip type: Couples

  Horrible!!

  18 Dec 2024

  Cockroaches!!! Stay away. We reserved 2 rooms during during motorcycle trip. Both had cockroaches. Refused to refund money . Had to find new place to stay. Out our money. Pull out mini fridge and watch them scatter. And I'm not talking just a couple. Madison Velian, Marketing at Red Roof Inn & Suites Danville, Il, responded to this review Dear Sunshine, I appreciate you sharing your feedback following your stay at the Red Roof Inn & Suites Danville, IL . I was saddened to read that your stay fell short of your expectations due to the experience not being as expected, the insects you reported and other concerns mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Also, we sincerely apologize for the inconvenience you experienced regarding the refund issue at one of our franchised locations. Unfortunately, our team does not have the authority to manage billing disputes directly. However, we have made an internal note in our system to reflect your feedback. We encourage you to continue to contact the property directly to discuss the matter further and seek a resolution. Please let us know if there's anything else we can assist you with.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I do hope that you will return to any of our other brand locations in the future.Sincerely,ToujanaRed Roof Management RediResponse Specialist

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• User:Passenger33061732064

  Trip type: Family

  Returning Customer Very Disappointed 😔

  12 Oct 2024

  We have stayed here several other times. Very disappointed this stay. Cons: We rented an xtra large king for a week. We walked in 1st night. No toilet Paper, no sink stoppers in the sink or tub. Tub had permanent dirt in the tub bottom. The toilet bowl would not refill when flushed. We had to lift the tank lid to start the water. When it did refill it had a loud high pitched noise. Management was not concerned about it. The soap dispensers were full but housekeeping had to come and burp the air out for us to use. Bathroom floor could be cleaner. Housekeeping was an ongoing issue. Forgot to empty our waist basket, Didn’t give us refill on Kleenex when empty and failed to make our bed once during our stay.Pros: staff was friendly, Bed was comfortable. Sheets were clean. Towels were clean and fluffy mostly. No bad smells in roomNice refrigerator and small microwave. I did clean them prior to using. 😉Breakfast area was clean. Minimal continental breakfast. Concerns: Fruit could be fresher and ran out fast if you didn’t get there early. One milk container for everyone to touch. May not come back. Madison Velian, Marketing at Red Roof Inn & Suites Danville, Il, responded to this review Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Danville, IL. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. I was happy to read that the comfortable bed, the friendly staff and other positive highlights mentioned. However, you indicated that you were unsatisfied with the uncleanliness of the tub, the faulty toilet and concerns mentioned. Please accept our sincerest apologies for the impact these issues had on your stay. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you for sharing your concerns and I do hope that you will return to any of our other brand locations in the future.Sincerely,ToujanaRed Roof Management RediResponse Specialist

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• User:adamnkyndallk

  Trip type: Family

  Do NOT stay here!!

  03 Nov 2022

  Absolutely awful! Dirty, dirty, dirty. We would not have stayed if we could have gotten a room somewhere else. Do NOT stay here! I do not understand the positive reviews. They have to be fake. Yuck!-had to ask for new sheets because they were filthy-there were clothes left under the bed-mold in bathtub-sink facade was falling off-dead bugs on the wall Samantha Harris, Owner at Red Roof Inn & Suites Danville, Il, responded to this review Thank you for taking the time to give us your feedback and choosing us for your stay . We sincerely apologize about any issues that may have accrued during your stay . We will be addressing your review with all staff departments to make sure these issues do not happen to anyone else . Again, we would like to apologize for any inconveniences this may have caused as we want all our guest to leave happy.

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• User:TC B

  Trip type: Business

  Great stay!

  15 Jul 2022

  Kaley- overnight staff- so helpful. We had some personal barriers getting to the hotel/Illinois, however Kaley reassured us we would not lose our room or be counted as a no show. The hotel/room is very clean, the staff are very nice, and it is in a good area. No worries or concerns, and actually we are extending our stay at this location for a few more nights! Samantha Harris, Owner at Red Roof Inn & Suites Danville, Il, responded to this review Thank you for taking the time to give us your feedback and choosing us for your stay !

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• User:Frowind

  Trip type: Couples

  Need maintenance

  24 Jun 2022

  The hotel is old. The place is rundowns. AC smells.Bathtub can’t even use to bath. I got my girl friend a bathbomb and can’t even use it because the bathtubs look unclean and we can plug the bath.I also got a tiny buddy to accompany.