Can Ribera By Zafiro

Recent Reviews: 62

• User:Nicola A

  Trip type: Friends getaway

  Lovely friendly hotel

  07 May 2025

  The best thing about this hotel are the staff , with a special shout out to Elisa and Alex . We have returned many times and have always experienced excellent staff . it is a shame that the restaurant is closed , however the breakfast is excellent Hotel Manager, Owner at Can Ribera by Zafiro, responded to this review Dear Nicola, Thank you for very much for sharing your experience with us.We're thrilled to hear you had such a wonderful time at our hotel.We are especially glad that our team members are making a lasting impression with their service. Your loyalty and repeated visits are deeply appreciated.However, we're sorry to hear about your disappointment with the restaurant closure. We understand how dining on-site can enhance the guest experience and will consider your feedback as we strive to improve.Finally, we're pleased that our breakfast offerings have been to your satisfaction, adding a positive start to your day.Hasta pronto :)Elisa Muñoz, Front office Manager

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• User:Janice C

  Trip type: Couples

  Relaxing, quiet and comfortable

  23 Apr 2025

  A lovely quiet and comfortable hotel. A short walk to nearby cafés and bars. Spacious and well kept public areas. A nice Sun terrace and pool. Good choices for breakfast and cooked items made to order. Helpful, friendly and professional staff. Air conditioning that really works Hotel Manager, Owner at Can Ribera by Zafiro, responded to this review Dear Janice and Jim,Thank you very much for your kind review.Thank you for letting us know that everything met your expectations. We truly appreciate your kind mention of our team's courteous and professional service, which inspires us to continue upholding our high standards.It’s great to know we were able to tempt your taste buds with the wide selection on offer on our breakfast buffet.It would be a pleasure to welcome you back. Best wishes,Elisa Muñoz, Front office Manager

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• User:PaulWeststrate

  Trip type: Couples

  mooi hotel, lief personeel, maar koeling kamers volstrekt onvoldoende

  07 Aug 2024

  Upon arrival it turned out that the air conditioning in our room only worked very slightly and partially. In addition, the small safe was not attached to a shelf or wall, so a thief could easily take the safe with its contents. We were given another room. There the safe was properly attached. But the air conditioning here also works only slowly, weakly, poorly, very inadequately. The hotel is fully booked so the receptionist had no alternative solution. It is now - after the air conditioning has been running for hours - 29 degrees Celsius in the room! This is not at all comfortable! The receptionist will have a technician look at the air conditioning tomorrow when we leave the house, but we have little hope. Very disappointing!When we wanted to go to sleep the second day, it turned out that the lighting in the room could NOT be switched off completely due to a leakage current or some kind of short circuit. The lights kept glowing, so the room was certainly not dark. At sunrise the curtains (which are in themselves opaque) did not fit properly on the wall, which made the room completely light. Disappointing!After the horrible 1d night - because the air conditioning did not perform well at all (the temperature was 29 degrees when we went to sleep!! and when we got up it was still 26 degrees!!!) - we discussed the problems with the reception again. They were fully booked so they could not give us a better room at that time. We went to explore Mallorca. When we returned it turned out that the chambermaid - despite our explicit agreement with the reception that they would ensure that the weak air conditioning would remain on all day - had turned off the air conditioning! As a result, it was 29 degrees when we returned to our room at the end of the afternoon. We clearly but politely indicated how angry we were about this. This should have been prevented! The reception apologized, but that did not actually help us. We also slept terribly the second night, because the room was again 29 degrees when we started sleeping, and the temperature had only dropped to 26 degrees when we woke up due to the completely inadequate air conditioning. This is horror!If all goes well, we will get a better room with better air conditioning in the main building today, but that cannot make up for the two ruined nights in any way.Incidentally, the lamp had not been repaired either, so the main light in the room was also on the second night, albeit very softly but enough to illuminate the room completely undesirably.Our previously reported complaints about the failing air conditioning and unbearable temperature at night have been resolved: on the third day the hotel has moved us to a suite, where the air conditioning works better. The more luxurious room is reasonable compensation for the first two ruined nights. Unfortunately, it also turns out that the air conditioning does NOT have an outlet with cool air in the separate bedroom, but only in the living room. That is separated from the bedroom with a glass panel wall with two doors. A stupid construction error. So we asked for a fan that tries to move cool air from the living room to the bedroom. The sleeping temperature never dropped below 25 degrees Celsius at night, due to this technically amateurish situation, definitely uncomfortable for a serious and not cheap hotel!In short: it is not right there. On the positive side, all staff members were incredibly sweet and kind and did their best to please us. That did not quite work out. We will never go there again. Hotel- cmanager, Owner at Can Ribera by Zafiro, responded to this review Dear Guest,Thank you very much for taking the time to review your stay with us at Can Ribera by Zafiro.We are pleased that you found our hotel beautiful and our staff kind and attentive. The dedication of our team to guest satisfaction is a cornerstone of the experience we strive to provide at Can Ribera by Zafiro, a four-star boutique hotel nestled in the tranquil village of Muro, surrounded by the picturesque views of the Serra de Tramuntana.However, we apologize for the discomfort you experienced due to the air conditioning in your room. We understand how crucial a comfortable environment is for a restful stay, and we regret that we did not meet this expectation. Moreover, we acknowledge the inconvenience caused by the lighting and curtains, and we are sorry to hear about the housekeeping oversight regarding the air conditioning. We would like to point out that our guests generally appreciate the quality of the service and we take your comment very seriously as we strive to ensure a pleasant stay for every guest.Nonetheless, we are glad that we could accommodate you in a suite, which we hope improved your experience despite the challenges. Our boutique hotel, a refurbished 19th-century mansion, offers a peaceful retreat with rooms thoughtfully designed for comfort and relaxation, and we regret that we were not able to fully deliver this to your satisfaction during your initial stay.We sincerely hope that you will give us another chance in any of our hotels in the future to provide you with the perfect experience you were looking for and that we are sure we will be able to deliver.Kind regards,Jossi Franco DuarteCan Ribera by Zafiro, Front office Manager

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• User:nicolaFrance

  Trip type: Friends getaway

  Amazing staff so friendly

  10 Aug 2023

  The staff made this a 5 star experience !with their smiles and professionalism .Exceptional ! Rooms so comfy and roof top prefect for early morning yoga and a swim . Views from the mountains to the sea

• User:Anlis_C

  Trip type: Couples

  Amazing food and service!!

  23 Aug 2019

  We were staying in the hotel and as the restaurant looked very classy we said 'let's try'. And it was... AMAZING! The service and the food are top quality! Price quality unbeatable. We are used of doing good restaurants, but this is really something to recommend. Please go and try! Unfortunately I only took 1 picture, as we're weren't expecting this good. Next time I will take more pictures, because we will definitely go back. ZafiroHoteles, General Manager at Can Ribera by Zafiro, responded to this review Dear Anlis, Thank you for taking the time to leave us such amazing feedback following your recent stay with us. I am delighted to see that you enjoyed your stay and left us feeling relaxed! We hope to welcome you back again to Muro soon. Thank you again, Maria Fornés Can Ribera by Zafiro Hotel General Manager

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