Club Simo Affiliated By Senator

Recent Reviews: 248

• User:Nanja H

  Trip type: Family

  Don’t ever stay here! Worst hotel we’ve ever seen!!!

  29 Dec 2025

  Absolute disgrace — do not stay here. This hotel is a health hazard and a complete scam. We arrived with two small children (6 months and 2 years old) and were shown rooms that were filthy, mouldy, and completely unhygienic. The ceilings were covered in mould, the smell was disgusting, and nothing appeared properly cleaned. It felt unsafe to even let our children breathe the air inside those rooms.When we raised our concerns, the staff did nothing to help and told us we would have to wait two days to speak to a manager — meaning they expected us to stay in those conditions with two babies. We later learned from staff that rooms are not cleaned on certain days of the week, which is completely unacceptable for any hotel, let alone one advertising itself as family-friendly. Even worse, the manager openly admitted that the owners refuse to spend money on renovations, despite knowing about the mould and poor conditions.The photos on Booking.com are completely misleading and do not reflect the reality of this run-down, dirty property. We left as soon as we could find another hotel because staying here was unbearable and felt genuinely unsafe.We submitted a refund request through Booking.com due to the hazardous state of the rooms, but unbelievably it still has not been approved. We have also filed a formal complaint with the tourism authority because this place should not be operating in its current condition.This is absolutely NOT a 3-star hotel — it is neglected, dirty, unsafe, and utterly unsuitable for families. Avoid it at all costs. Hotel- cmanager, Owner at Club Simo By Senator, responded to this review Dear guest,Thank you for taking the time to share your feedback.We appreciate your kind mention of our culinary offerings and are pleased that this aspect met your expectations.However, we sincerely apologize if your experience was unsatisfactory in several key areas. Cleanliness and maintenance are priorities we take very seriously, and we regret that any concerns about room conditions were not addressed promptly. Our team is working hard to resolve issues quickly, and we will review our protocols to better support families with young children. Feedback on our online presentation has also been shared with relevant partners to ensure its accuracy.We hope to have the opportunity to welcome you on a future occasion.Sincerely,Customer Care Senator Hotels & Resorts

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• User:karl o

  Trip type: Family

  Is beer unlimited on all inclusive

  04 Nov 2025

  I have just booked all inclusive Is beer unlimited on all inclusive And can I go to the bar through the day and get a beer ….. Hotel- cmanager, Owner at Club Simo By Senator, responded to this review Dear Karlo,Thank you for your inquiry.Please be advised that Club Simò hotel is currently closed for the low season.Regarding your question about the All-Inclusive package, local beer (not premium brands) is included and can be enjoyed during the operational hours of our bar and restaurant colleagues.Should you have any further questions or require more detailed information, we politely suggest consulting the official Senator Hotels & Resorts website for the most current and comprehensive details.We sincerely hope you will consider booking at one of our many other Senator Hotels & Resorts locations for your upcoming travels.We look forward to welcoming you to the Senator chain soon.Yours sincerely,Customer Care Dpt.Senator Hotels & Resorts

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• User:Vacation57136109005

  Trip type: Family

  With a few improvements it could be perfect

  29 Sept 2025

  The hotel has nice green area and the staff is very nice. The food is good. The mattresses in double bed were 2 single which made sleeping as a family/ couple impossible. Location is very good, good entertainment and rooms are quiet, ac is working, th place is clean. They playground though needs urgent renovation, it’s mainly for older children and rusty, a bit unsafe, very little shade for the little ones. The pools are too deep, we couldn’t use them as we are not confident swimmers. Hotel- cmanager, Owner at Club Simo By Senator, responded to this review Dear Guest,Thank you very much for your feedback.We're delighted our green spaces and dedicated team contributed to your stay. Our culinary offerings and tranquil environment aim to create memorable moments.However, we regret any discomfort experienced with room configurations. Our front desk team is always available to explore alternative arrangements during stays.Nonetheless, we hope our prime location near Cala Millor's promenade allowed easy exploration of Mallorca's charms. The nearby 2km beachfront remains a favorite for seaside activities.We look forward to seeing you again. Best wishes,Ascen MartínezGM Club Simò

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• User:ConnorBaird34565

  Trip type: Family

  Great stay with no issues

  26 Sept 2025

  Can’t complain about the hotel at all. You pay for what you get and is only 5 min walk to aldi/the strip and the beach. Majority of the staff were so friendly and helpful. We didn’t have much issue with the food at breakfast, lunch and dinner times, and really good variety for our 1 year old. A lot of German visitors at the hotel however most speak English anyway. Overall, we had a fantastic stay and would recommend it to anyone going on a budget holiday Hotel- cmanager, Owner at Club Simo By Senator, responded to this review Dear Connor,Thank you for such a positive review.We're delighted you found our location convenient for exploring Cala Millor's amenities and coastline. Our team takes pride in delivering warm service, and it's rewarding to hear this enhanced your stay. The culinary team will be pleased to know the varied offerings met your family's needs throughout the day.Your recommendation means everything to us, and we're grateful you chose Club Simo for your holiday.We look forward to welcoming you back. Best wishes,Ascen MartínezGM Club Simò

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• User:Catherine M

  Trip type: Friends getaway

  A Nice stay maybe needs a few tweaks

  21 Sept 2025

  Me & my friend had a 7 night stay from 7th September. Had a lovely time. Stayed in room 1103 which was in the reception building, close to the restaurant, bar, pool area. Friendly staff - esp on checkout- our pick up for the airport was 3.05am, the receptionist who was on a night shift had a nice chat to us & offered us a tea or coffee. We were the only 1s checking out.There was a decent variety of food. I can be a bit picky but I found things to eat & was left satisfied. We had half board which was breakfast & we could alternate between lunch or dinner which we swapped a few times which was handy depending what we were doing. A decent selection of drinks also. Could be a bit busy at times. We didnt visit the bar but sat on the balcony overlooking it & the pool & there was a good live band on 1 night. Room was a good size, good size bathroom- towels provided, living & kitchen area comfortably fit 2 people in. Beds were comfy. Large wardrobe. 2 x Air con available & also a thin duvet if needed. Glad of the fridge with a small top freezer in. Cups, glasses etc provided. Good kitchen storage.A nice pool area no problem getting a loungerA few minutes walk from an Aldi. Just below that a bus stop that you can take a trip to Palma in and also stops at other local resorts though they were also easy to walk to. Good variation of shops, cafes and restaurants a good 5mins away. Beach a good 10-15 mins walk depending on pace. A good variation of places to eat, drink & shops on the front also. Could hire 2x loungers with lockers for about €1415 euros. Cleaners did a good job in rooms, updating towels etc A few downsides -- kettle in the room would've been appreciated - good large walk in shower but couldn't figure out how to turn on main head but it wasnt a problem so didnt ask. Slight crack in the base of the shower which made it a bit squishy to walk on. Could do with anti slip/grip on shower base and/or a handle on the inside of the shower also - patio door didnt open when we 1st arrived, toilet seat was a bit loose & wooden blind in the bedroom didnt open on arrival either. All were quickly rectified though by the next day (we arrived late afternoon on a Sunday & maintenance had already gone)- would be nice to have water dispensers dotted about to fill bottles up. There are a couple in the restaurant but you cant fit a bottle underneath to fill them- a couple of the plug point panels were a bit loose though forgot to mention this. Hopefully it would be as quickly rectified as the other issues. - 2 good size pools (as well as baby pool) which i had a good swim in. Though both quite deep i couldnt stand up in any part of them (I'm 5ft 5) so it would be nice for them to both have a shallow and a deep end. Otherwise we generally had a nice time & would be happy to stay again Hotel- cmanager, Owner at Club Simo By Senator, responded to this review Dear Catherinemr,We appreciate your feedback about your recent stay.We're delighted you found our team welcoming and enjoyed conversing with our night staff during your early departure. Our chefs work carefully to maintain varied menus, and we're glad this accommodated your preferences through our flexible dining options. The spacious layout and kitchen amenities in your apartment appear to have contributed positively to your experience.However, we sincerely regret some aspects fell short of expectations. While maintenance addressed the initial room concerns promptly, we acknowledge the importance of thorough pre-arrival checks. Our technicians will review shower configurations to ensure clearer operation guidance for future guests.Additionally, we hope our prime location between Cala Millor's vibrant promenade and quieter residential areas enhanced your exploration. The nearby bus connections and beach access remain valued conveniences for many visitors exploring Mallorca's east coast.We hope to have the pleasure of welcoming you back in the future.Best regards,Ascen MartínezGM Club Simò

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