Globales Condes De Alcudia

Recent Reviews: 2003

• User:Lee S

  Trip type: Family

  Another great stay!

  14 May 2026

  Once again we are here on holiday and once again the staff have been fantastic. A special mention goes to the entertainers Myline and Adrian, who are excellent at their jobs and always make sure everyone is having a great time. Their energy, professionalism and friendliness really make the holiday extra special. Thank you all for another wonderful stay! From Lee, Terri & Sandra Victoria Condes, Guest Services / Front Office at Globales Condes de Alcudia, responded to this review Thank you so much, Lee, Terri & Sandra, for your lovely words and for choosing to spend your holidays with us once again! We’re delighted to hear that you had another wonderful stay.Myline and Adrian will be especially happy to receive your kind mention — they truly work hard to make every guest’s experience fun and memorable. Your compliments about their energy, professionalism and friendliness mean a lot to all of us.We look forward to welcoming you back again soon for more fantastic holiday memories! Kind regards, Globales Quality Manager

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• User:1237lucyx

  Trip type: Family

  Lovely hotel could do with a few tweeks!

  06 May 2026

  Went with family including my 2 month old,7&5 year old, we were on level 8 and couldn't fault the room it was lovely and clean and the cleaners do an amazing job!! there was a few ants but i think that was due to us coming in from the beach and sand being on the floor from shoes. The food was good, a little more variety would be nice one night I just ate pasta has didn’t like anything else. Breakfast was cold but still tasty so can’t really complain about that. The entertainment at night was also good but the kids disco could do with starting a little earlier as my children were tired by 830. The entertainment staff were amazing I could not fault them. The woman even went as far as keeping it a secret between my Mum‘s boyfriend and her and he proposed on stage!! the music could do with being a little bit quieter at times. I asked them to turn it down first night and they didn’t but from then on it wasn't as much however, could still hear it with the balcony door open on level 8. it is such a lovely atmosphere and my little girl loved the fact that there was colouring on the stage during the day and unlimited ice cream!!! I I had to pay for a kettle which I was not happy about, as I think it’s a necessity when you have a newborn baby so i will return next year on the basis that the rooms start to have tea and coffee facilities, most hotels provide a kettle free of charge!! Other than that it was amazing and my childrenmiss it already! Victoria Condes, Guest Services / Front Office at Globales Condes de Alcudia, responded to this review Dear Lucy,Thank you so much for taking the time to share such a detailed review of your family holiday with us. We are delighted to hear that you enjoyed your stay overall and that the cleanliness of the room, the friendly atmosphere, and our entertainment team made such a positive impression on you and your children. Your kind words about our staff truly mean a lot, and we are especially happy to hear that the proposal on stage became such a memorable moment for your family.We also appreciate your constructive comments, as they help us continue improving our services. We have taken note of your suggestions regarding food variety, breakfast temperature, the volume of the evening music, and the start time of the children’s disco. Your feedback about the kettle facilities is also understood, especially when travelling with a newborn, and we will certainly pass this on to management for consideration.It is wonderful to know that your little girl enjoyed the daytime activities and the unlimited ice cream so much! We are very grateful for your recommendation and would be delighted to welcome you and your family back again next year for another enjoyable stay.Best regards,Globales Quality Manager

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• User:Vee G

  Trip type: Friends getaway

  Good place to stay but could do better

  30 Oct 2025

  We have just come back . We enjoyed our stay it was relaxing our room was clean and had everything we needed it would have been nice if we had tea and coffee making fertility as had to wait until we went to restaurant to have our morning cuppa. If I had to make a criticism it would be that the food was cold which took away the enjoyment as there was quite a choice of things to eat i tryed to heat in microwave but it wasn't working staff was welcoming and polite. As I said if food was warmer I would have given it 5 stars.Having said that it was located near to all amenities Victoria Condes, Guest Services / Front Office at Globales Condes de Alcudia, responded to this review Dear guest, Thank you so much for taking the time to share your experience with us. We are delighted to hear that you enjoyed a relaxing stay and found the room clean and well-equipped.We sincerely apologize for the inconvenience regarding the food temperature and the microwave. We greatly appreciate your feedback, as it helps us improve our services. We have informed the kitchen and maintenance teams to prevent this from happening again.We have also noted your suggestion about the coffee and tea maker in the room; we will take it into account for future improvements.We are pleased that you highlighted the friendliness of our staff and the convenient location of the accommodation. We hope to have the pleasure of welcoming you back and providing you with an even more enjoyable experience.Sincerely,Globales Quality Manager

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• User:C6792LQgeorgeb

  Trip type: Friends getaway

  Awfull

  28 Oct 2025

  when my partner and I and our friend booked for this hotel we paid extra for my partner and I a superior room with double bed due to my partners disability but I dont think it was a superior room, it was 2 single beds pushed together, but we did have a walking shower for my partners disability. Room was kept clean with fresh towels etc. restaurant food average. Breakfast food not hot enough near enough cold fried eggslunch and evening meals not bad I suppose, desserts not that great. Also some plates were chipped can cause bacteria. Not even a Restaurant manager in which I feel their should have been one. entertainmenet not bad Staff excellent. Well all in all we shall not go to that haotel ever again, needs looking at especiall in the restaurant where in should be hot plates and hot food. Victoria Condes, Guest Services / Front Office at Globales Condes de Alcudia, responded to this review Dear Guest,First of all, we would like to thank you for taking the time to share your experience with us. We sincerely regret that your stay did not meet your expectations.We have taken note of your comments regarding the room, the restaurant service, and the upkeep of the tableware. We apologize for any inconvenience caused and for not providing you with a room in the condition you expected. Our goal is to ensure maximum comfort, especially when it comes to accessibility needs, so we will review your case with the reservations department to prevent this from happening again.Regarding the restaurant, we are reinforcing our quality controls to ensure that dishes are always served at the correct temperature and that the tableware is kept in perfect condition. Your feedback will be passed on to our kitchen team and the Food and Beverage Management.We sincerely appreciate your kind words about our staff; we are pleased to know that you were satisfied with their service. We hope that, despite this experience, you will give us another opportunity in the future to offer you the pleasant stay you deserve.Sincerely,Globales Quality Manager

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• User:Sam M

  Trip type: Couples

  Awful this time

  25 Oct 2025

  This was our 3rd time staying! Previously has been amazing. But on this occasion it was beyond that. We had dirty curtains,bedding the floor was sticking and the room was heavily out dated. There was 1 plug socket which had the telly plugged in so we couldn’t charge anything. When speaking to reception they said we could have an extension lead. But the cleanliness was beyond wanting to remain in the room. The food was off the scale awful, if you liked lettuce,cucumber, and chips you were ok.. the snack bar was always good but who wants to eat pizza,burgers and chips everyday all day! Totally disappointed we were upgraded at our cost of £150!!!!! No decency or lack of consideration! Sadly this will be our last visit.. must say alcudia garden across the road looks very inviting so will try that next time. We have also recommended this hotel. But sadly the amount of people who were disappointed by the food wasn’t just our liking or not.. other staff very friendly Victoria Condes, Guest Services / Front Office at Globales Condes de Alcudia, responded to this review Dear Sam, First and foremost, we would like to thank you for your loyalty and for choosing us for the third time. We sincerely regret that this time your experience was not as positive as the previous ones.We are deeply sorry for the inconveniences you mentioned regarding the condition of the room, cleanliness, and food. We appreciate you letting us know, as all your comments are essential for improvement. We have forwarded your observations to the appropriate departments to review what happened and strengthen quality controls.We are pleased to know that you found the staff friendly. We hope you will give us another opportunity in the future at another of our hotels that better suits your needs and that we can regain your trust.Sincerely,Globales Quality Manager

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