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Grupotel Orient

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Grupotel Orient

locationPlaya de Palma, Majorca

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About Grupotel OrientAbout Grupotel Orient

Location

This hotel is situated in a quiet location, on a small hill with a fine sand beach just paces away. The surrounding area offers plenty of bars, nightclubs and restaurants. The centre of Playa de Palma offers scores of shops and other entertainment venues, just 700 metres away. Public transport leaves from directly in front of the hotel.

Facility

The hotel has 14 single rooms and 259 double rooms, which are located on 7 storeys and are reachable by lift. Multilingual staff (English, German, French) at the reception desk in the lobby are ready to assist you with check-in and check-out. Services such as a baggage storage service, safe, currency exchange service and drinks machine ensure a comfortable stay. Wireless internet access (no extra charge) allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a TV room, a playroom and a library. Guests arriving by car can park their vehicles in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a laundry service, a coin-operated laundry and a hotel shuttle bus. Active guests who wish to explore the surrounding area by bike will appreciate the bicycle hire service. Bicycle storage is also available. A fax machine is available for guests' business needs.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Guests can relax and enjoy the sea views from the balcony or private terrace of some rooms. Guests are sure to get a good night's sleep in the double bed. Separate bedrooms are available. Extra beds can be requested. There is also a safe and a desk or, for an additional fee, a minibar. Other features include a direct dial telephone, a television with satellite/cable channels and WiFi (no extra charge). A hairdryer and a telephone are provided in the bathrooms, which include a shower and a bathtub. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has 273 non-smoking rooms.

Sport

Guests can work out or just relax in the outdoor and indoor pools. Kids can splash about in a special swimming area just for them. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The hotel offers outdoor sports, including tennis, bocce, crazy golf and archery or, for a fee, cycling/mountain biking. With windsurfing, canoeing and kayaking available, the hotel also caters to water sports enthusiasts. Guests can enjoy a wide range of indoor sports, including a gym, table tennis, billiards and darts. There is a wellness area with a spa, a sauna, a steam bath, a hammam, a beauty salon and massage treatments. Subject to charge: a solarium. Leisure facilities include an entertainment programme, a kids' club and live music.

Meals

Dining facilities include a café and a bar. The non-smoking restaurant provides high chairs for children. Catering options include half board and all-inclusive. A generous breakfast buffet, lunch and a comprehensive dinner buffet offer plenty of delicious variety. Diet meals and vegetarian dishes can be prepared on request. The hotel also offers special catering options. The show cooking is a particularly special attraction. The hotel offers a selection of alcoholic and non-alcoholic beverages.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club and MasterCard.

Amenities at Grupotel Orient Amenities at Grupotel Orient

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Bicycle Hire

    • -

      Café

    • -

      Car Park

    • -

      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Foyer

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      Games room

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      Garage

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      Hotel Safe

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      Kids Club

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

    • -

      Playground

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      Restaurant(s)

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      Restaurant(s) with high-chairs

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      Restaurant(s) with non-smoking area

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      Shops

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      TV Room

    • -

      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      All inclusive

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      Breakfast Buffet

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      Evening Buffet

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      Full Board

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      Half Board

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Archery

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      Billiards/Snooker

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      Bocce

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      Canoe

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      Children's Pool

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      Cycling/Mountain Biking

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      Darts

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      Gym

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Minigolf

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Table Tennis

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      Tanning Studio/Solarium

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      Tennis

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      Windsurfing

LocationLocation

Map preview

Around this property:

Public Transport

50 m

Restaurants

100 m

Bars / Pubs

100 m

Beach

500 m

Nightclub

500 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

78

Very Good

105

Average

62

Poor

23

Terrible

19

Recent Reviews: 287

  • User:Laszlo C

    Trip type: Family

    Friendly staff

    rating20 May 2026

    Perfect hotel, even with my 1 year old daughter, just a few minutes walking to the beach or to the supermarcado. Only downside was the view from the room, facing to the back of the hotel. Staff was friendly and helpful, food was better than in other half pension buffets. Katharina Grupotel Orient, Guest Services / Front Office at Grupotel Orient, responded to this review Thank you very much for your wonderful review! We are delighted that you and even our youngest guest felt comfortable with us.We would be very happy to welcome your family again and will gladly take your room preference into consideration for your next stay.Our best regards,

  • User:louisf264

    Trip type: Family

    Groupo Hotel Orient Palma

    rating25 Apr 2026

    The was in a great location in Palma, Mallorca by taxi or drive and the staff were so welcoming and friendly. We only stayed overnight, but we would have extended our stay if we had enough time. The breakfast had a lot of variety, and we were still able to have dinner since it was included in our half-board meal, even though we checked in late. I would love to stay again when I come back to Mallorca.

  • User:sistereli07

    Trip type: Family

    Great stay with friendly staff and amazing food

    rating18 Oct 2025

    The staff was super friendly, the beds were fantastic, and the cleanliness really impressed me. The buffet food was also great every single day!The only downsides were the thin walls — you could hear conversations from the neighboring rooms — and a bit of confusion about the checkout time (the key card said 12, but reception said 11, which caused a little stress).Also, as someone who prefers taking the stairs to the 7th floor, I missed that the updated checkout info was only posted in the elevator.

  • User:Culture64642439366

    Trip type: Couples

    Not what we were expecting

    rating15 Oct 2025

    On a positive note first we were happy with the room, house keeping, bar area and the bar staff. On a negative note, we weren’t impressed with the food or the waiting staff. The food hardly warm and the quality of the ingredients was a lot to be desired on certain items. The crockery and glass ware not up to a clean standard. Waiting staff were busy but we were disappointed not to be offered a drink with our meal even though we tried to attract their attention. This also happened at breakfast time so we did not have a hot drink. Everyone else seemed to be offered. To be woken at 4am on two occasions by people returning to their rooms, shouting and singing and banging around etc not acceptable, this lasted for between 45 and 60 minutes. All in all a disappointing experience. We were happy enough with the location etc but with the negatives we would not choose to return as we left disappointed.

  • User:Georgia T

    Trip type: Couples

    Not a 4 star hotel

    rating04 Sept 2025

    I’d rate this more as a 3-star than a 4-star hotel.Check in: The man on reception when we arrived was really nice and welcoming, no issues there. Don’t know his name but he was bald (sorry).Check out: Completely different story. There were three people on reception – a middle-aged brunette man, an older man sitting down, and an older woman – and they were honestly so rude. They tried to charge us an extra £1000, saying we hadn’t paid, even though we had the receipt right in front of them. Instead of even checking properly, the brunette guy and woman just kept repeating, “we wouldn’t have the bill if you’d already paid.” We had to message Expedia (who we booked through), and when Expedia called the hotel, the older guy answered and actually said, “I don’t know why the hell they’re calling you.” In the end, it turned out we were right and we had paid, but there were no apologies at all. They also tried to charge us for soft drinks during meals, even though we were all-inclusive. Again, once we pointed it out, they took it off, but still no apology.The lift/elevator was broken/out of order for most of our stay. The one day it was working with no out of order sign, we got stuck in it 🤣 the lift alarm was on and it was jumping up and down. Again no apology or acknowledgement 🤣Other cons: Bed was really uncomfortable, food very repetitive, gym wasn’t great, and the pool was tiny.Pros: Room was clean, nice view, short 10 min walk to the beach. Most of the staff throughout our stay were actually really lovely – it was just the reception team on check-out that left a bad taste.Overall, I wouldn’t call this a 4-star experience and wouldn’t return.

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