Hm Isabela - Adults Only

Recent Reviews: 217

• User:Michael R

  Trip type: Couples

  Micky Magners

  27 May 2026

  We arrived late on Wednesday evening and were dealt with efficiently by reception We found the room to be very smallOn raising the issue today the whole thing was sorted out without any drama First class from the hotel staff and jet 2 Dana.We would like to add the hotel is immacula te in its cleanliness and a credit to all concerned. I myself am in very poor health but try not to show it and having staff sort an issue out quickly helps usThoroughly reccomended. We have been fortunate to have travelled a lot and many places and companies could learn from this and Jet 2 excellent response as well as the hotel

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• User:Durks65

  Trip type: Couples

  Well worth it

  25 May 2026

  I will say it's a great hotel, we had room 340 which after checking into the room we were a little concerned we may get some street noise, but in the morning that thought had quickly been dispelled. The hotel is very clean with rooms serviced daily if you wish with clean towels daily if you choose so, we chose to go every other day on towels. Ok the room could have done with being a little bigger but what is the room really for when you re on holiday. We went B&B by choice which was fine as we like to wander and try other places to eat, but going by the breakfast the all inc option would be good too. The whole hotel from rooms, communal areas, seating areas and pool area was spotless all the way. Quite what the pool would be like for beds in peak season I don't know but for us there were plenty of spare beds every day (middle of May). Only slight issue was the Wifi which was not great but again, we were on holiday to enjoy the hotel and island. If you want to there's a bus stop a two minute walk from hotel where you can get the 103 into Palma, think it was 9 euro per couple each way, but learned after it may be cheaper paying by card just remember to tap on and off bus if you use card, we got off last stop on bus which is the bus station, but there are two stops before that which I believe those three stops are all a similar distance to the cathedral to walk.I do think the hotel offered good value for money for our package with a good service provided. Now for an issue but not to do with the hotel, if you want snacks, drinks or water for don't go to the Spar opposite hotel entrance it appears to be quite expensive, you can buy 6 2ltr packs of water just round the corner for at least 3 euro less and even milk was 2.5 euro less for a bottle, but you know what its like when you first arrive and you just want to get some bits for the room. It is located in a very slightly quieter area than the main strip which is a five min walk to the right but to the left some cracking little restaurants available a two or three min walk to the left. One hotel/holiday we will be going back to in the future. Maria Antonia P, General Manager at HM Isabela - Adults Only, responded to this review Dear Durks65Thank you very much for sharing your feedback about your stay with usWe are delighted to read that you found the hotel spotless throughout and appreciated the daily servicing options. It is wonderful to know that you enjoyed a peaceful night’s rest and felt your stay offered good value.Your kind words about breakfast and the pool area are much appreciated, and we are pleased the availability of sunbeds suited your visit. We are also glad our location made it convenient for exploring the area and discovering local dining options.We are sorry to learn that the Wi-Fi did not meet expectations. Our team is dedicated to providing a seamless experience, and we aim to deliver the comfort and quality our guests expect.Thank you for letting us be part of your holiday. We look forward to welcoming you back on your next visit.Best regards,Dirección HM Isabela

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• User:David F

  Trip type: Couples

  Lovely stay

  24 May 2026

  Great stay. Hotel is well situated for access to beach and restaurants. Room was lovely. Great bathroom and shower, nice balcony facing the beach (albeit mostly obscured by trees) and lots of hanging space for clothes. Very clean. Firm beds and comfortable pillows. Pool area is nice and water not too cold. Lots of sun loungers and umbrellas. No need to reserve but some people leave their towels all day.Breakfast good but not great. Coffee from machine too sweet and toaster hit and miss. Good selection of fruit and pastries as well as hot food. Wi-Fi disappointing, kept disconnecting.If we return to Santa Ponsa wouldn’t hesitate to stay here. Maria Antonia P, General Manager at HM Isabela - Adults Only, responded to this review Dear David FThank you very much for sharing your feedback about your stay with usWe are delighted to know you enjoyed our location, the comfort of your room, and the cleanliness and amenities such as the balcony and pool area. It is wonderful to hear that the bedding met your expectations and that you found plenty of space for your belongings.We appreciate your comments on breakfast and Wi‑Fi. Your insights help us understand what contributed to your experience and what you value most during a stay.It is especially encouraging to learn that you would choose us again when visiting Santa Ponsa. We look forward to the opportunity to welcome you back for another enjoyable stay.Best regards,Dirección HM Isabela

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• User:amandabarrett9

  Trip type: Friends getaway

  Holiday

  23 May 2026

  Lovely hotel great location, rooms small but ok , confused about having a kettle which was ok as long as you like black tea nocoffee or milk supplied, food ok Maria Antonia P, General Manager at HM Isabela - Adults Only, responded to this review Dear amandabarrett9We appreciate your feedback and would like to hear your thoughts on your stay with us.Thank you for highlighting our convenient location and sharing that you found the rooms comfortable overall. We are pleased to know aspects of your visit, including the dining, met your expectations.We are sorry that the room did not fully meet your preferences. When guests let us know during their stay, our reception team can assist with a room change, subject to availability, to help ensure greater comfort.Your comments about in-room refreshments are appreciated. We understand how important those details are, and your input helps us refine the experience we aim to deliver.We hope to have the opportunity to welcome you back for an even more enjoyable stay.Best regards,Dirección HM Isabela

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• User:clairedortz

  Trip type: Couples

  Dont stay if u want to sleep!

  14 May 2026

  Just back from staying at the isabella, hotel was lovely, very clean and modern and the majority of the staff were very friendly, the breakfast in our opinion was great. Pool is lovely and its in a great location, we stayed in a double room with a pool view and the beds were very comfortable...however! 1. The noise in the hotel is shocking, screaming and shouting from guests coming in from nights out not just outside which i would understand but also on the stairs, on the corridors, we did mention is politely to the night security and he said it wasnt noisy at all which we found weird. But that night the noise was reduced to a minimum. Which we were great full to finally get a full night sleep. From the 9nights we stayed the noise level meant we had 2 full night sleeps! 2. We had a room with an adjourning door and could hear the full conversations and domestic arguments from guests at 2am!!3. We had extended our stay and paid for this a day prior to leaving, our room card had stopped working so I went to ask for the key to be reset as we couldn't get back into the room when explaining to the receptionist (long dark hair and glasses) I was met to a very rude attiutude who said we should have checked out at 11am but her aggressive and patronising demour was non acceptable. When another receptionist stepped in who I dealt with to extend our stay and sorted the problem she was very approachable and friendly. But also our room was not cleaned that day.We wouldn't stay in this hotel again which is a shame but due to the noise as we have stayed in many other hotels in Santa ponsa before and never experienced this! Maria Antonia P, General Manager at HM Isabela - Adults Only, responded to this review Dear clairedortzThank you very much for sharing your feedback about your stay with usWe are grateful for your kind words about our cleanliness, modern facilities, friendly team members, breakfast, pool, location, and the comfort of your room. It is encouraging to know that several aspects of your visit were enjoyable.We are truly sorry to learn that elements of your experience fell short of expectations. We understand how important a restful environment and courteous, attentive service are to a comfortable stay, and we regret that this was not consistently reflected.Your comments regarding the interactions at reception and the overall ambiance are greatly appreciated. Our team is dedicated to providing a welcoming atmosphere and the high standards that our guests expect.Thank you again for your detailed observations and for choosing to stay with us. We hope to have the opportunity to provide you with the seamless and relaxing experience that defines our commitment to hospitality on a future visit.Best regards,Dirección HM Isabela

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