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Hm Tropical

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Hm Tropical

locationPlaya de Palma, Majorca

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About Hm TropicalAbout Hm Tropical

Location

The hotel is located on the sea front in Playa de Palma. Its location, just 2 km from Palma airport and 12 km from the city centre, makes this hotel the perfect alternative for those who wish to relax and enjoy the sunshine and beach but that also wish to discover all that the city of Palma has tooffer.

Facility

205 double rooms are available to guests. Multilingual staff (English, German, French) are happy to assist and advise. Amenities include a baggage storage service. Wireless internet access is provided in public areas (for a fee). The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. Further services include a car hire service, a transfer service, a coin-operated laundry and a hotel doctor. Active guests can make use of the bicycle hire service to explore the surrounding area.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. A balcony or terrace is among the standard amenities in the rooms. Rooms have a double bed or a queen-size bed. Separate bedrooms are available. Extra beds can be requested. Guests may safely secure their valuables in a safe for an additional fee. Additional features include a refrigerator and a tea/coffee station. A telephone, satellite television, a CD player and WiFi (for a fee) provide all the essentials for a comfortable holiday. Guests will also find slippers in their rooms. Bathrooms are equipped with a shower and a bathtub. A hairdryer, bathrobes and a telephone are available for daily use. Guests can also book 6 wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has non-smoking rooms.

Sport

Guests can enjoy a selection of sport and entertainment options. Whether in need of rest and relaxation or more activity, guests can swim a few lengths of one of the 2 outdoor pools, while children have a special swimming area just for them. The sun loungers are perfect for soaking up some sun. The pool bar serves a selection of refreshing drinks. There are many ways to relax or stay active at the hotel, including golf, a gym and a solarium. Live music and a dance club round out the entertainment options.

Meals

The dining area includes a bar. Guests can dine in a cosy atmosphere at the restaurant (a buffet and air conditioning). A delicious and varied buffet awaits guests at breakfast, lunch and dinner.

Payment

The following credit cards are accepted: American Express, VISA and MasterCard.

Amenities at Hm Tropical Amenities at Hm Tropical

  • Facilities

    • -

      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Conference Room

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      Disability-friendly

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      Laundry Facilities

    • -

      Nightclub

    • -

      Restaurant(s)

    • -

      Wifi

  • Hygiene

    • -

      Contactless check-in/-out

    • -

      Enhanced cleaning programme

    • -

      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

    • -

      Breakfast Buffet

    • -

      Evening Buffet

    • -

      Lunch Buffet

  • Sport/Entertainment

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      Children's Pool

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      Golf

    • -

      Gym

    • -

      Outdoor Pool(s)

    • -

      Sun loungers

    • -

      Tanning Studio/Solarium

LocationLocation

Map preview

Around this property:

Beach

50 m

Centre

10 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

546

Very Good

380

Average

149

Poor

67

Terrible

65

Recent Reviews: 1207

  • User:290wilbur

    Trip type: Family

    Fabulous facilities, lovely staff- great hotel

    rating28 May 2026

    Beautiful hotel . Lovely location with less than 1 minute walk into sea so was perfect to go between sea, pool and rooftop all day long . spotlessly clean . Really hard working and friendly staff. Rooftop bar and pool was fabulous , v quiet and stunning views - we loved it ! breakfast had everything you could possibly want . Bus into palma 2 mins walk which was so easy to make trip into palma . transfer to airport less than 10mins . Overall a great choice of hotel and defo would stay here again .

  • User:Tessa C

    Trip type: Family

    Terrible, do not stay here

    rating26 May 2026

    We stayed at this hotel with our 1-year-old baby after specifically requesting rooms next to our parents over a month in advance to help with childcare during the stay.When we arrived on Saturday, we were told the hotel had no record of our booking and that there were no rooms available until Tuesday — leaving us without accommodation for 3 nights. The receptionist was extremely unhelpful and unapologetic. After 45–60 minutes of arguing and several phone calls, a room suddenly became available, but it was a downgrade from what we had originally booked. With a small baby and no alternative, we had no choice but to accept it.Our parents experienced similar issues. They had booked a pool-view room but were given a street-view room instead and told they would need to move rooms on Tuesday. Despite our request to stay near each other, they were placed on a different floor.Management were no better. There was no apology, accountability, or effort to properly resolve the situation. We were repeatedly told they “wouldn’t know availability until Tuesday,” which is hard to believe for a functioning hotel. The only solutions offered involved us moving rooms multiple times during our stay — exactly what we were trying to avoid with a baby.When we asked for compensation for the downgraded rooms and terrible experience, management flatly refused. Requests for food credit or even use of the pool beds were treated as unreasonable. Their only gesture was offering a so-called “premium room,” which was essentially the same room with robes, slippers, and a coffee machine — useless for a family with a small child.To make matters worse, our room keys stopped working and we were told it was because additional taxes needed to be paid — more charges on top of an already awful experience.What makes this even more frustrating is that around 40 of our friends and family were also staying at the hotel, bringing them significant business. Even worse, family members arriving on Tuesday were given pool-view rooms, despite us being repeatedly told none were available.The entire experience was filled with incompetence, poor communication, and dishonesty.Do not stay here.

  • User:aimeewaudby

    Trip type:

    Good location

    rating21 May 2026

    Great location, friendly staff, very clean, average room with little space, good pool area. Can be noisy at night. Maria Staneva, Guest Services / Front Office at HM Tropical, responded to this review Dear aimeewaudby,Thank you for sharing your experience with us. We are delighted to know that you enjoyed our location, the friendliness of our staff, and the pool area, as well as finding the hotel clean and well maintained.Regarding the room, we offer different room categories and sizes, although we understand that the perception of space can vary depending on each guest’s needs.We hope to have the pleasure of welcoming you again on a future visit to Playa de Palma.With appreciation,Maria StanevaReception Team – HM Tropical

  • User:jvdb2026

    Trip type:

    Exelent Hotel

    rating21 May 2026

    The hotel was very clean and the overall state was great. The beds were especially good. The pool was very nice and complements to the staff they're all real nice and speak multiple languages.Also there was a real extensive breakfast.I can recommend this hotel to anyone. Maria Staneva, Guest Services / Front Office at HM Tropical, responded to this review Dear jvdb2026,Thank you very much for sharing such a detailed and positive comment about your recent stay. We are absolutely delighted to hear that the cleanliness of the hotel and the comfort of our beds met your expectations, providing you with a perfect rest.It is a true pleasure to read that our multilingual team provided you with such kind service, and that both the pool area and the variety of our breakfast topped off such a wonderful experience. Knowing that you recommend us to everyone is, without a doubt, the greatest reward for all of us.It will be an absolute pleasure to host you again in the future and ensure that your next visit is just as pleasant as this one.With appreciation,Maria StanevaThe reception team – HM Tropical

  • User:Janne P

    Trip type:

    Poor helpfulness

    rating14 May 2026

    A Hotel with very nice surroundings, but the hotel it self have a lot to improve. Front desk is one worst we have meet. Stay about 80-90 nights per year at hotel’s but never been treated so bad as at this hotel. The cleaning lady wakes up you to make cleaning. Never ever have any cleaning staff knocked at 8:45 a Sunday morning to clean the room. Happened also other mornings. The cleaning is also not the best. They served very bad coffee every morning at the breakfast. A 4-star hotel must have better quality at coffee. Otherwise the breakfast is very various and good. Dinner themes is also very good. The rooms are big enough and nice, but the balcony is not nice for people with fear of heights since the balcony have glass front. Outside area round the pool is very nice and clean. Only minus is the very confused staff as serving guests around the pool area. They seems not have any control. Walking around like crazy chickens. Maria Staneva, Guest Services / Front Office at HM Tropical, responded to this review Dear Janne P,Thank you for taking the time to share your experience with us.We are truly sorry to hear that your stay was not entirely satisfactory and that you felt the service was disorganised at times. Our aim is always to provide a high-quality experience and a peaceful environment for all our guests.Regarding the housekeeping service, we would like to point out that we fully respect our guests’ rest and privacy. All rooms are equipped with a “Do Not Disturb” sign, specifically to avoid any interruptions when guests prefer not to be disturbed.We also take note of your comments regarding reception and the organisation of staff in the pool areas. We are sorry that this perception affected your overall experience.We are pleased to know that you appreciated the hotel surroundings, the spacious rooms, the themed dinner, and the variety of the breakfast.We sincerely appreciate all your feedback, as it helps us continue improving day by day.Kind regards,Maria StanevaThe Reception Team – HM Tropical

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