Hospes Maricel & Spa

Recent Reviews: 1603

• User:Anish C

  Trip type: Couples

  Amazing Resort Can’t Wait To Come Back

  28 May 2026

  Absolutely stunning property and the service was 5 stars from start to finish

• User:669nic

  Trip type: Couples

  Relaxing Beautiful seafront hotel

  09 Mar 2026

  Beautiful old Hotel,great seating on the terraces to enjoy the views. Staff very friendly.Room with a sea view was comfortable.Great bed. Nice coffee machine.Lacked amenities in the bathroom for this standard of hotel.lovely bath no bath gel.Food excellent. Breakfast was very good, plenty of options. Dinner was nicely presented but quite limiting. Although we saw some diners having snack type menu, we weren’t offered this choice. Otherwise food was excellent.Parking limited and did incur a charge! Javier Hierro, General Manager at Hospes Maricel & Spa, responded to this review Dear Guest,Thank you for sharing your feedback. We are delighted to know that you enjoyed our privileged location, the comfort of your room, and the attentive service from our team.We also appreciate your comments regarding the bathroom amenities and the menu options. Your observations have been shared internally, as we continuously work to improve our guests’ experience.It is a pleasure to read that you enjoyed the quality of the food and the breakfast selection. We regret that the lighter menu was not offered during your visit and will ensure our team communicates all available options more clearly.Thank you once again for your valuable feedback. We hope to welcome you back in the future.Kind regards,Anna PérezFront Office Manager

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• User:Noy C

  Trip type: Couples

  Misleading advertising

  01 Mar 2026

  If you’re looking for a cozy, relaxing spa experience, this isn’t it. The marketing is misleading and doesn’t reflect the reality.Rooms are located on a very busy loud main road (buses, motorcycles and sirens through the night), the spa is mediocre and poorly maintained and there is no direct access to the water from the hotel. Nowhere near the five-star experience we expected, especially when it comes to hospitality and customer service which were unprofessional.Parking is €18/ day and car keys must remain with reception for no valid reason (there is no valet services).If you’re looking for an overpriced and loud base to explore Palma, it may be fine. But as a luxury spa hotel, it does not live up to its claims. Javier Hierro, General Manager at Hospes Maricel & Spa, responded to this review Dear Guest,Thank you for taking the time to share your feedback. We are sorry to learn that your stay did not fully meet your expectations.Allow us to clarify a few aspects mentioned in your review.On our partners’ platforms where you made your reservation, is clearly indicated the location of the Natura building, as follows: ¨This hotel is made up of two buildings: the original mansion and a beautifully designed new building with additional rooms and a spa just across the road from Hospes Maricel & Spa, accessed by an underground walkway which takes you from sea-views to mountains”. We always strive to present our facilities as accurately and transparently as possible so that guests have a clear understanding of the location prior to their arrival. Nevertheless, should a guest feel that the reserved room category does not fully meet their expectations, our team always does its best to provide suitable alternatives whenever possible, such as offering a room change depending on availability, in order to ensure a pleasant and comfortable stay. We regret that the Natura building did not meet your personal preferences. Many of our returning guests specifically request this building, but we understand that taste and expectations vary. Throughout your stay, our team offered alternatives and ensure your comfort. We also wish to emphasize that our staff always acted with the utmost professionalism, despite some unfortunate statements directed to them during your stay. Our team is composed of experienced professionals with many years in the hospitality sector, and providing attentive, courteous and high-quality service to our guests is always one of our highest priorities.We were very surprised to read about your comments of not having access to the sea, as we do have direct access to the sea through several arear throw-out the property. Our property provides access to the sea through two natural stone staircases located at both ends of the palace. In addition, we offer a pier that facilitates entry into the sea as long as it is safe to swim, otherwise the pier is temporarily removed in order to ensure our guests safety.With respect to parking, we kindly request that the keys of vehicles parked in our private parking area remain at reception for security reasons and to allow our bell staff to organize the parking spaces if necessary. This procedure helps us manage the limited parking area efficiently and ensures that all guests can use the service comfortably.We sincerely regret that your stay did not meet your expectations. Transparency and clear communication are at the heart of our service. Kind regards,Javier Hierro DirectorHospes Maricel& Spa*****

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• User:Snigdhachaturvedi19

  Trip type: Solo travel

  There might be better stays

  02 Feb 2026

  I was recently upgraded to Gold Elite membership and stayed at another Bonvoy member hotel in Mallorca. That weekend also happened to be my birthday, which I was celebrating during my stay.Unfortunately, I did not experience any noticeable benefits associated with my Gold Elite status, nor was there any acknowledgment of my birthday. While I understand that amenities such as a cake are not guaranteed, it is the gesture itself that matters. In my experience, even small acknowledgments at other properties have made stays feel more personal and memorable.Additionally, during check-in I was offered a paid “upgrade” to a sea-view room; however, the room was actually smaller than the one I had originally booked, so I declined the offer. It seemed extremely shady and scam-y to say the least.This experience left me wondering about the tangible value of Gold Elite status, particularly when there was no recognition of either the status or a significant occasion like a birthday—not even a simple greeting. The building where spa is away from the main building, though walkable. Not the most diverse menu either. I wouldn't be staying here again.The room was tidied way late in the day. Room Service has additional fees (in their defence it wasn't a hidden charge) Javier Hierro, General Manager at Hospes Maricel & Spa, responded to this review Dear Guest,Thank you very much for choosing us and for sharing your experience with us. We are truly sorry that your stay, especially coinciding with such a special occasion as your birthday, was not as memorable as we would have wished to make it.First of all, please accept our apologies for not having the opportunity to prepare a gesture during your stay. Upon reviewing, we noticed that your birthday fell on the day of departure, which unfortunately did not allow us to have a detail ready for you during your time with us. Nevertheless, we fully understand your feedback and will review our internal processes to ensure that similar situations are handled better in the future.We also understand the importance of recognition within the Marriott Bonvoy program. We would like to clarify that our hotel is part of Design Hotels, a collection of independent hotels, and we are not a Marriott-managed property. Therefore, while we participate in the Bonvoy program, some Elite status benefits and recognition may differ from those at traditional Marriott properties.Regarding the room upgrade offered at check-in, we sincerely regret that the sea view room in the Palace was not at your liking. We understand that each guest has theis taste and we are glad that you enjoyed more the Natura room. Our goal is always to provide guests with available options to enhance their stay, never to cause discomfort or confusion.We are sorry that your overall impression was that you would not return, but we sincerely value the time you took to share your experience. We hope to have the opportunity to welcome you again in the future and provide an experience that meets your expectations.Kind regards,Daniela HutuAssistant General Manager

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• User:Tautvydas B

  Trip type: Couples

  AMAZING!🤩

  12 Jan 2026

  Such an Amazing hotel! Clean, prestigious, amazing! Especially the food! Stunning! We were served by Vilma. Such an amazing worker! Made us feel very special! Javier Hierro, General Manager at Hospes Maricel & Spa, responded to this review Dear Mr. Tautvydas,Thank you very much for taking the time to share your kind feedback about your stay at Hospes Maricel & Spa. We are truly delighted to know that you appreciated the elegance of the hotel as well as the culinary experience.Your special mention of Vilma is sincerely appreciated. We are very proud of her dedication and professionalism, and it is wonderful to know that her attentive service contributed so positively to your visit. Your words will certainly be shared with her and the entire team.It would be our pleasure to welcome you back in the future and provide you with another memorable experience.Kind regards,CameliaFront Desk Supervisor

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