Hotel Castell Dels Hams By Palia

Recent Reviews: 2075

• User:Nicole D

  Trip type: Couples

  Last minute birthday get away

  12 Oct 2025

  I booked this hotel last minute for a birthday getaway with my partner — we’re both in our late 30s.The hotel is mostly French-dominated, followed by Spanish guests, with English visitors being the minority. It’s very family-orientated, the animation team work extremely hard and bring a great energy from morning till night. There’s always something happening from 10am until midnight: tennis, French bowls, gym, pilates, yoga, board games, darts, and football.There are three outdoor pools — one deep, one medium, and a shallow kids’ pool with a big smiley face and a mini water park & one indoor pool. There’s also a gym, a children’s playroom, and a kids’ club.The jacuzzi was unfortunately switched off, when I enquired about the spa, I was told it hasn’t been open since 2020, which was disappointing as would have been handy during a rainy dayFood-wise, there’s plenty of variety and something for everyone, including drinks — we enjoyed the meals overall. The hotel was clean and well-kept, though we did occasionally find cups or plates not properly cleaned during dinner service.Rooms are small but modern and comfortable.Location-wise, it’s quite remote, but the hotel provides a free shuttle bus to the beach (about a 10-minute drive), which is a great touch.Overall, I’d recommend this place. It’s not fancy, but it’s friendly, active, and has a great atmosphere. Perfect if you just want to switch off and be looked after for a few days. Palia Hotels Team, Dueño at Hotel Castell Dels Hams, responded to this review Hello Nicole D,Thank you for sharing your experience with us! We are delighted to hear that your birthday getaway was so enjoyable and that the entertainment, activities, and family friendly environment made your days special. We are also glad you enjoyed all the facilities. We look forward to welcoming you back to create even more memorable moments.

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• User:Curious13683965795

  Trip type: Couples

  Feels stuck in a time warp

  08 Oct 2025

  Visited October 2025 with my partner. We are both in our 40s. Just to give you an idea of who is writing this. This is a hotel predominantly booked by French. So most entertainment and staff speak French and Spanish. Pros:Room is basic but cleanBed was comfortable. Air conditioning and a ceiling fan will keep you cool. Or extra duvets in cupboard if you need a little warmth. Our room was on back of hotel, so balcony quiet. Food was ok, wide variety. Staff friendly and helpful. Free bus to beach provided. Easy to book via a QR code on reception. Coffee is good!Cons:It is like a cross between an old people’s home and a 60s/70s holiday camp. We were definitely one of the youngest here. The hotel is vast, but there were so many areas unused. So it is almost creepy in some areas. It’s outdated. Rooms have small flimsy keys and doors are paper thin. No additional lock inside room door, so does feel quite unprotected. Pool is freezing But that may be seasonal. It is clean and plenty of sun beds. Evening entertainment is cringey. Shame as entertainment team work very hard and do better activities during the day if you’re into it. The bar is crazy. It’s all inclusive but tiny. Often with only one person serving. So queues get long! It’s also the only place you can get a coffee other than at breakfast. Drinks are cheap local spirits. You pay extra for branded. After 11pm you have to pay for all drinks if you want a late one. One restaurant. It’s like a zoo! And I’ll agree with others it’s not the cleanest. Also found a lot of fruit was rotten. It’s also dated and has a vibe of an 80s staff canteen. Advice, sit outside if you can, but there’s not many tables available. Nothing else nearby. So nowhere for a stroll. WiFi is non existent in the room. Palia Hotels Team, Dueño at Hotel Castell Dels Hams, responded to this review Hello,Thank you for sharing your feedback. We’re glad to know you appreciated the cleanliness of the rooms, the comfort, and the friendliness of our staff. Regarding the atmosphere, our hotel welcomes guests of all ages in a warm and relaxed setting, which is part of its charm.As for the all-inclusive service, it does indeed finish at 11:00 p.m., as clearly stated in all official descriptions of the hotel. We always do our best to provide excellent service within the conditions established for everyone’s comfort

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• User:Callum D

  Trip type: Couples

  Lovely hotel, beware of belongings.

  01 Oct 2025

  We’re currently staying at this hotel and wanted to share our experience so other guests can be aware. The hotel itself is lovely — great location, nice staff, and beautiful surroundings — but unfortunately, our wallet was stolen from our room during our stay.After speaking with other guests and locals, we’ve learned we’re not the only ones — several people have mentioned items going missing recently, which is really concerning.We’ve reported it straight away, but the matter still hasn’t been resolved, and we’re disappointed with the lack of clear communication or support so far.We’re still here now and trying to make the best of our holiday, but it’s taken the shine off what could have been a great experience.If you’re staying here, please keep valuables with you or locked securely, and double-check your room security. Hopefully management addresses this seriously — it’s a lovely place that just needs stronger guest protection and follow-up when things go wrong. Palia Hotels Team, Dueño at Hotel Castell Dels Hams, responded to this review Hello,Thank you for sharing your feedback. We’re sorry to read about your experience and understand your disappointment, though we’d like to emphasize that our hotel takes the security and comfort of our guests very seriously. Our staff is professional, trustworthy, and fully dedicated to ensuring every guest enjoys a pleasant stay.Every report is handled carefully and verified internally, always with respect and confidentiality. Our team works hard every day with professionalism and genuine kindness, and their commitment is recognized by the vast majority of our visitors.We truly hope you will keep good memories of your stay and understand that this isolated situation does not reflect the hard work and dedication of our entire team, who strive daily to provide the best possible service.

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• User:296josied

  Trip type: Friends getaway

  Not 4* lots of issues.

  30 Sept 2025

  Honest review, just returned. Booked 2 rooms for 2 single ladies, one of the rooms allocated was more like a cupboard, hardly room to walk around. Given a different room the following night.Pros: room kept clean daily. Reception staff lovely, in particular EMI, who was very caring and lovely. Animation team work very hard.Cons:Overflow and tap areas in the bathrooms unclean. Quite a lot of black mildew. Restaurant quite dirty, not enough staff, customers clearing their own plates and setting own tables. Spillages not cleaned, plates and cups dirty, coffee is a work up, 3 machines probably own one ever working and very slow, spillages off putting around the machines. Breakfast cereals spilled every where. Food lacking taste and cold. Small black flies around the Italian food area.Outside toilets smelly and dirty.Pool bar queues always very long. Chairs in the public areas covered in bird mess.This hotel has so much potential, it is in huge grounds with some endearing features. It is a lot further from the port/beach than portrayed. There are some lovey indoor areas that are under used.Management need a good shake up, particularly in the restaurant. One buffet restaurant is not enough for the amount of customers. Tables are set like a canteen and quite impersonal. Food is mass produced offering similar foods and standard daily. Food sits around a long time. Impossible some days to even get a coffee.Staff inattentive, it’s every man for himself.Porto Cristo is lovely, had some lovely food at the Port.Wouldn’t go back unless it is drastically improved. Palia Hotels Team, Dueño at Hotel Castell Dels Hams, responded to this review We are truly surprised by several of the issues you mention, as our teams monitor cleanliness, food quality and maintenance throughout the day. Whenever something doesn’t meet expectations, our staff are always ready to assist immediately and find a solution. Our reception, housekeeping and animation teams work with care to ensure guests feel comfortable and supported. We appreciate that you highlighted the positive aspects of your stay, and we remain committed to offering a pleasant experience to all our visitors

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• User:Michelle M

  Trip type: Couples

  Basic

  28 Sept 2025

  When we 1st arrived , we were shown where to go, as we had a bungalow. The assistant said 'down there' it was dark almost midnight. Very little lighting. Got to a row of bungalows no lighting. Got inside and ants galore we're walking up our legs !!! Next day we got moved. But to more ants coming out of the ceiling! Landing in the bath, and etc.Seems like the cleaners don't do a deep clean either! The food very basic and very tasteless. If you fancy a hot drink with your lunch or dinner, that's a no no. Cakes were lovely though! Free shuttle to the beach every half hour , which is bonus. I won't be returning! Ana Groizard, Marketing at Hotel Castell Dels Hams, responded to this review Hello michellemX6198IA,Our complex is located in a natural, landscaped environment, which may occasionally lead to the presence of insects, especially at certain times of the year. However, we have a regular pest control plan in place and, whenever we are informed of any issue, we act immediately, as we did in your case by offering you a change of accommodation the following day.Regarding housekeeping, we follow established daily cleaning protocols. As for dining, our buffet is designed to offer a variety of options adapted to different guest preferences; we regret that it was not to your liking. Hot beverages are available in the designated areas.We are pleased to know that you enjoyed the beach shuttle service and our cakes. We are sorry that your overall experience did not meet your expectations, but we appreciate your feedback, as it helps us to continue improving.

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