Hotel De Mar Gran Melia

Recent Reviews: 1485

• User:Ester P

  Trip type: Couples

  Lovely hotel but one let down.

  22 May 2026

  The hotel is overall lovely. The reception, rooms, and breakfast is perfect. Sunbeds on the balcony would be a good idea. However, for me the lack of sunbeds around the pool let the hotel down massively. People will reserve sunbeds by putting down items without sitting on them for most of the day. On our first day we were told there was no sunbeds and we could pay €160 for a double Bali bed! For the price you pay you would expect there to be enough beds for everyone. On our last day we were told there was no umbrella for us in 30 degree heat. Such a shame and a factor that would determine if we stay here again. Hotel Manager, Owner at Hotel de Mar Gran Melia, responded to this review Dear guest,Greetings from Hotel de Mar, a Gran Meliá Hotel!We thank you for sharing this feedback on your recent stay.We are delighted you found our reception welcoming, your room thoughtfully appointed, and our breakfast showcasing Mallorca's culinary heritage through Chef Marga Coll's artistry.We regret the poolside experience fell short of our standards. While Bali beds offer a premium reserved option, we are reviewing sunbed allocation to ensure equitable access. The absence of an umbrella during peak heat is sincerely regretted, as guest comfort remains our priority.Your appreciation for our sea-view balconies reflects the connection to nature we strive to cultivate through architecturally exquisite spaces.It would be a pleasure to welcome you for another enjoyable stay.Best wishes,Caroline P., Hotel de Mar Gran Meliá Team

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• User:nobynomates

  Trip type: Couples

  Definitely NOT among the best hotels in the World

  21 May 2026

  Best hotels in the World this certainly is not. Far from it. The service was not up to the mark. It’s either understaffed or those they have are poorly trained. The level of attentiveness and attention to detail was missing throughout.We stayed in a Master Suite which was a fantastic room but when I pay for a premium room I do expect a few extras and treats. Nothing here. The Level has been taken out which is a great Meliá feature. We were told it had been integrated into the room. It was nowhere to be seen.Sorry but the hotel is trading on a historic reputation and is nowhere near the standard I’d expect from a property that claims to be among the best in the World. Experience was more like a 4 star. Hotel Manager, Owner at Hotel de Mar Gran Melia, responded to this review Dear Guest, Greetings from Hotel de Mar, a Gran Meliá Hotel!We appreciate you taking the time to review your recent experience.While we are pleased to read that you enjoyed the comfort and spaciousness of your Master Suite, we are genuinely sorry to learn that other aspects of your experience did not fully meet your expectations.At Hotel de Mar, we strive to provide attentive, personalized service and memorable experiences for every guest, and we regret that your perception of the service received did not reflect the standards we aim to deliver. Please rest assured that your comments have been shared with the relevant teams, as feedback such as yours helps us continue reviewing and refining our service.We also appreciate your observations regarding the benefits and added value you expected during your stay. Our team continuously works to enhance the guest experience while adapting our services to the unique concept and character of the hotel, and we regret if this was not sufficiently evident during your visit.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Martina P., Hotel de Mar Gran Meliá Team

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• User:Camper26739157944

  Trip type: Solo travel

  Relaxing seaside stay with spacious rooms, friendly staff, and a breakfast worth waking up for

  21 Apr 2026

  I stayed at the hotel overnight before heading into Palma to meet friends. Upon check-in, I was pleasantly surprised to receive a room upgrade, which was a lovely touch.The staff were very friendly and helpful throughout my stay. The room itself was clean, spacious, and comfortable. The hotel’s location is ideal if you’re looking for a relaxing stay by the sea while still being within easy reach of Palma.Breakfast was a highlight particularly the à la carte options, which were high quality and very enjoyable. The buffet selection was a bit more average in comparison, especially considering the overall standard of the hotel.The swimming pool area was clean and well-maintained, and the surrounding public areas of the hotel were also kept to a high standard. The location is convenient, with Palma about a 15-minute taxi ride away and Puerto Portals around 10 minutes by taxi.Although I didn’t have lunch or dinner at the hotel, the menu looked appealing. Overall, the staff were consistently helpful, and I had a very pleasant stay. Hotel Manager, Owner at Hotel de Mar Gran Melia, responded to this review Dear Guest, Greetings from Hotel de Mar, a Gran Meliá Hotel!We always welcome feedback from our guests and appreciate you taking the time to share your thoughts.We are delighted you appreciated the room upgrade, allowing you to enjoy our sumptuous rooms and sea views designed for relaxation.Your kind words about our team’s attentive service reflect our dedication to intuitive hospitality rooted in Spanish warmth.It brings us joy that our à la carte breakfast, crafted with local ingredients by Chef Marga Coll, became a highlight of your stay.While we regret your feedback on the buffet selection, we continuously refine our offerings to match the high standards synonymous with our state-of-the-art gastronomy.We are equally pleased you found our pool area and public spaces to be a serene oasis, complementing our privileged location near Palma’s vibrant charm.We would be delighted to welcome you back on another occasion.Kind regards,Emilia M., Hotel de Mar Gran Meliá Team

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• User:laurasK5897NZ

  Trip type: Family

  5 Star and Very Deserved

  17 Oct 2025

  Our stay at Hotel de Mar Gran Meliá was absolutely incredible — truly a five-star experience from start to finish. The atmosphere, views, and attention to detail made every moment feel special.A special shoutout to our housekeeper, who was absolutely amazing! The room was always spotless and beautifully arranged, with thoughtful touches that made us feel pampered.And the breakfast? Outta this world! Every dish was delicious, fresh, and beautifully presented — the best way to start each day.Thank you to the entire team for making our stay unforgettable. We can’t wait to come back! Hotel Manager, Owner at Hotel de Mar Gran Melia, responded to this review Dear guest, Thank you for taking the time to review your recent stay.We're delighted you appreciated our architecturally exquisite setting overlooking Mallorca's crystal-clear waters, where every detail reflects our dedication to understated elegance.Our housekeeping team takes particular pride in transforming rooms into sanctuaries of comfort, maintaining the meticulous standards that define our Spanish fervor for hospitality.Chef Marga Coll and our culinary team will be honored to know their avant-garde interpretations of Mallorcan cuisine, crafted from the finest local produce, provided such memorable morning moments.We look forward to welcoming you back in the future.Best wishes,Laura L., Voice of Customer Coordinator

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• User:Sophie N

  Trip type: Couples

  Faultless

  13 Oct 2025

  incredible hotel, beautiful views, amazing facilities, breakfasts to die for and service off the charts. Including taking our dirty beach towels from the car and giving us fresh ones every day, to lending us umbrellas for the unexpected rain. All the staff were charming, went out of their way to be helpful and accommodating. Hotel Manager, Owner at Hotel de Mar Gran Melia, responded to this review Dear guest,Thanks for this kind review.We're delighted you appreciated our dramatic coastal vistas that frame Mallorca's crystal-clear waters.Our team takes particular pride in maintaining the Bali beds by the infinity pool and the Spa by Clarins® that overlooks our private cove.The culinary team under Marga Coll will be thrilled to know her seven-course tasting menus left such a memorable impression.Your recognition of our staff's intuitive service philosophy, from beach towel replacements to unexpected rain preparations, truly embodies our dedication to crafting exceptional experiences.We hope to see you again soon at Hotel de Mar Gran Meliá.Kind regards,Laura López, Voice of Customer Coordinator

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