Hotel Garau

Recent Reviews: 563

• User:RichardS883

  Trip type: Couples

  Great Experience

  15 Apr 2026

  Loved everything about it except the air conditioner was not operating. I dislike when the hotels in Europe turn off their air during the winter. There are some of us who are always warm. Gonzalo Moreno, Atención al cliente/recepción at Gran Hotel La Perla, responded to this review Dear Richard, thank you very much for taking the time to review us and for the way you’ve done so through your notes and comments, which help us to correct our mistakes and improve every day.We’d love to have the opportunity to welcome you back to Pamplona.Best regards from La Perla.

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• User:Terry T

  Trip type: Couples

  A fantastic time in Hemmingway's haunt in Pamplona!

  25 Mar 2026

  Excellent staff, they proudly showed us Hemmingway's room. The location was fantastic and the luxurious room was nicely located so we could look out the balcony to see the place they run the bulls! The only critique we would have was the breakfast; the staff was friendly enough, but the set-up was not the European-type breakfast buffet to which we were accustomed. My recommendation would be to set up the breakfast experience along the "usual" lines of a hotel breakfast buffet. Gonzalo Moreno, Atención al cliente/recepción at Gran Hotel La Perla, responded to this review Thank you so much, Terry, for placing your trust in us, for taking the time to review us, and for the way you’ve done so through your ratings and kind comments highlighting our location and service. We’ll take your feedback on board and use it to help us improve every day.Best regards from La Perla.

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• User:721donaldc

  Trip type: Couples

  Pamplona and Gran Hotel La Perla

  18 Mar 2026

  Amazing location and history. Desk staff was exceptional. The atmosphere in this area made you feel part of Pamplona - thanks for the adventure! Gonzalo M, at Gran Hotel La Perla, responded to this review Dear Donald C., thank you so much for staying with us, for taking the time to review us, and for your rating and comments highlighting our location and history, as well as our guest service. We’re glad you felt like a part of Pamplona and that you enjoyed your stay. We’d love to have another opportunity to welcome you to Pamplona.Best regards from La Perla.

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• User:LentilSesame

  Trip type: Family

  Absolutely the best

  10 Mar 2026

  In addition to the location which sits at the heart of restaurants and easy access to transportation, the staff were incredibly welcoming. They were perfectly professional, but more than that was their sincerity. Pleasant doesn't scratch the surface how delightful the team was and I look forward to my next visit. The rooms themselves are incredibly clean and comfortable, this is definitely the type of place you would want to stay for a vacation. There were no issues at all with the noise levels -- if I hadn't seen the other guests I would have thought I was alone in the building. I understand that it may seem pricey, but the atmosphere and presentation added value for what was spent. The amenities were also top notch, and the breakfast served was enjoyable. I would absolutely recommend anyone to enjoy a stay here. Gonzalo Moreno, Atención al cliente/recepción at Gran Hotel La Perla, responded to this review Thank you, thank you very much, dear LentilSesame, for describing our facilities, our prices, and what we do as you have done in your comment.We are thrilled to receive comments like yours.Location, professionalism of our staff, sincere hospitality, clean and comfortable rooms, soundproofing (62 decibels), atmosphere, price/value, breakfast... we cannot find a description like this, full of kindness.And what we like most is your recommendation and your desire to visit us again.Thank you very much!Greetings from La Perla.

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• User:Ambassador767105

  Trip type: Couples

  Over the Top - 5 Start and More

  15 Dec 2025

  Sometimes the question going to a small town is - well Pamplona does have 250,000 residents - "a 5-star hotel really a 5-star hotel?".... We will get that out of the way right up front. The Grand Hotel La Perla, absolutely. A very unassuming entry through an old archway, to a quaint lobby. The service was fantastic and up to our room - my mouth dropped. A beutifully appointed and spotlessly clean room - well more a suit with a wonderful view over the street. We could not have asked for anything nice, and everywhere we turned, the service was above and beyond. Thank you La Perla - did I mention the excellent restaurant and breakfasts? We will be back. Best Wishes Gonzalo Moreno, Atención al cliente/recepción at Gran Hotel La Perla, responded to this review Dear Canada, your kind comments help us greatly to continue working towards excellence without losing our enthusiasm in our day-to-day work.Thank you very much for highlighting our customer service, which will always be our primary objective so that you feel happy with us.Thank you also for highlighting our rooms, their cleanliness and views, as well as our restaurant and breakfast.We are delighted that you wish to return.We look forward to seeing you again.Best regards from La Perla

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