Hotel Girasol

Recent Reviews: 48

• User:nickcW8053UW

  Trip type: Family

  Brits, stay away !

  27 Apr 2024

  Can I firstly say that the hotel, its staff and the facilities were excellent. However, as an English family, the all-inclusive food left a lot to be desired . The food was not always hot and based around French/German options and nothing for their British guests. So bad were the choices that we ate out most of the time, although we paid for all-inclusive meals.

• User:JZornberg

  Trip type: Couples

  Grade A SH**HOLE!

  11 May 2023

  Disgusting, run down resort. Rooms unclean at check in and every other day after maid service (random unknown hairs in the shower, caked dust everywhere not in plain sight, and some places that are, a coffee maker too unclean to use, toilet room was never once cleaned thoroughly). Property itself is no better than the rooms. The water in the jacuzzi tub was a disconcerting cloudy color, and the button to activate it turns bubbles on for less than 1 minute, before shutting off and being unusable for another 10 minutes each time. Pool was advertised as heated during the season…a complete lie as both are freezing (including the indoor pool). The food here is disgraceful and unsanitary. Snack bar “sandwiches” (which are already an insult to any paying guest) are kept plastic wrapped in an open refrigerated area frequented by ants. When we went to the front desk to complain, they pretended to be surprised that ants were crawling in and all over the sandwiches, then proceeded to leave the infested snacks there all afternoon for everyone else. The “tapas” offer zero vegetarian or gluten free options, which are beyond scarce property wide to begin with. There are supposedly markings indicating allergens on each item. They were missing from 1/4 of the items, and dangerously wrong on another 1/4. Almost nothing is kept at the right temperature, so if you like hot food offered hot, go elsewhere. There are giant cockroaches running around the buffet floor…one nearly ran up my leg at breakfast. The open bar for all inclusive guests is garbage with no value to be had. The main bar is always closed, with a sign that reads “for our all inclusive guests only”, and any brand name liquor to be found there is only for an unadvertised up charge. The brands they do include are unpalatable, and their “specialty cocktails” come out of a juice fountain. Nothing tastes good. The worst part of the experience had to be being helped by a friendly employee who was trying to help us find ant free gluten free sandwiches one day. He was kind and eager to please, but the resort had run out of bread to make a sandwich on. When he told us the sad truth, we went to the manager to further complain about the unavailability of this item. Instead of acknowledging that the property doesn’t have enough product (and doesn’t care), she said he misspoke because he’s “weak minded”. She then told us someone was coming specifically to make such a sandwich for us in less than 5 minutes. We had one in 25-30. Never in my life have I seen a manager speak with such disrespect of a kind employee. Disgusting behavior unfitting for a supervisor of any kind. The only plus about this resort is a handful of pleasant employees at the bar that should find better work for nicer people elsewhere. My favorite part of the vacation here is that it’s come to an end. Miquel Munar, Ventas at Hotel Girasol, responded to this review We are sorry to hear that your stay at our hotel was a negative experience.Our hotel has a history of many years and we pride ourselves on our experience and expertise in the hotel sector. Management and staff willingly go out of their way to ensure that our guests have a pleasant stay and therefore an enjoyable holiday. Having said that, we would like to comment on a couple of issues you have raised in your review. In the hotel we have no doubt that our chambermaids are true professionals, over the years there have been practically no complaints in this department, however of course being aware that we are all human, mistakes can be made. We can only apologise, if this has been the case.Regarding the heated pool, our technician checks daily and records the data of the bromine/chlorine/temperature of the indoor and outdoor pools, as well as the turbidity etc. This data is documented and available for our guests if needed.Concerning pest control, we employ an external pest control company, that regularly carry out strict controls.The snacks in the snack bar are prepared daily by our kitchen staff, wrapped in film and stored in a refrigerator that complies with the regulations for proper conservation. All food is labelled in 3 languages, Spanish, German and English, all of which clearly indicate allergens. In case of any doubts, the staff in the dining room are willing to help. There is also a drink menu available for our guests that indicates the prices of national and international drinks. The drinks we offer in our all-inclusive service are national drinks of a high quality.Regarding your comments on the treatment of our staff, most of whom have been working with us for many years, we can assure you that they are happy and feel appreciated at their place of workShould you need any further clarification, please do not hesitate to contact us Hotel Management and Team

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• User:Andrea C

  Trip type: Family

  Great experience

  14 Sept 2022

  What a great place, great food, great staff, great position! My fiancé and me loved it!Haha he buffet was big and with all sort of food!The swimming pool clean and with a lot of places for the customers.The second restaurant , capitan cook is a great place to eat when you are at the beach!!Well done guys!

• User:Julia V

  Trip type: Family

  Good experience

  22 Aug 2022

  The hotel is really nice and clean. The food was delicious. Welcoming and friendly staff. There are German and French guests in the hotel. This place is calm and comfortable. I would recommend this hotel Miguel Munar, Gestión de ingresos at Hotel Girasol, responded to this review MUCHAS GRACIAS Y NOS VEMOS EL AÑO PRÓXIMO

• User:Lynne A

  Trip type:

  Relaxing Family Holiday

  07 Aug 2022

  Well placed hotel to access seafront, shops and public transport.Fantastic choice of food and drinks.Spacious rooms and large terrace with sunbeds.Staff are brilliant here and really look after your needs. Miguel Munar, Gestión de ingresos at Hotel Girasol, responded to this review MANY THANKS