Hotel Palia Sa Coma Playa

Recent Reviews: 1610

• User:Susanna R

  Trip type: Family

  Unpleasant stay.

  22 Oct 2025

  The hotel is situated in an ideal area and that's the only thing I can't complain about. I couldn't get a ground floor room as requested because of walking disability. The food wasn't good and always cold. Tea drinkers should take teabags. None in the restaurant. The rooms are basic and needed a good clean. The door to veranda wouldn't lock. Shower leaked and flooded the floor every time we used it. Fridge didn't work. Kettle was cracked and button broken and not replaced until we complained twice. Staff were not pleasant at all especially in the dining area. Bar staff need a course on manners too. Only local alcohol on all inclusive and had to pay for everything else. No all inclusive after 11 either. Had to ask the entertainment team if they could talk English as we couldn't understand what was going on. Only a handful of British in the hotel but should still have had English speaking entertainers. Only 3 of them so not much I can say except they had to work hard. Roof top solarium was supposed to be adult only but always children up in it. Certainly wouldn't be booking again. Ana Groizard, Marketing at Hotel Palia Sa Coma Playa, responded to this review Thank you very much for sharing your experience, Susanna. We are sorry that your stay did not meet your expectations. We regret that we were unable to assign you a ground-floor room, as well as the issues you experienced with cleanliness and maintenance. We have forwarded your comments to the relevant departments to reinforce our quality control procedures. We also regret that the food, the service provided by our staff, and the entertainment program were not to your liking. We will review these aspects internally to improve the quality and service we offer to all our guests. We especially appreciate you highlighting our location and would like to apologize for the inconvenience caused. Your feedback helps us to continue improving.

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• User:FarAway28512675498

  Trip type: Family

  Terrible food

  04 Oct 2025

  Staff were friendly but the food was way below the 4 star advertised. We live in Mallorca and spend many weekends away in various hotels but I would not return here because of the food quality. Room was good. Clean and spacious but restaurant was a disaster Ana Groizard, Marketing at Hotel Palia Sa Coma Playa, responded to this review Thank you very much for your comment and for choosing us for your getaway. We are pleased to know that you enjoyed the room and appreciated the friendliness of our staff. However, we regret that your experience in the restaurant and the quality of the food did not meet your expectations. We have shared your observations with the relevant team in order to review and improve this aspect. We truly appreciate your honesty, as it helps us continue improving.

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• User:Paul C

  Trip type: Couples

  Nice location, hotel disappointing

  18 Sept 2025

  Upon arrival the entrance lobby is clean and well presented, and the reception staff were great. We had booked 2 rooms but they put us in a family room but we weren't happy with this and changed the following day. The room I stayed in was clean enough but the shower didn't work, the rainwater head just sprayed water out of the top and should been a simple replacement, the other head kept slidding down the rail. We did report this and the handyman did try to fix but failed miserably, he did say he would be back the following day. He wasn't so I ended up using some braid to tie it up and it still wasnt fixed by the time I left. The other room had wall sockets dangling out of the wall and very dangerous, there fix was to just push it back in but would fall out if touched. Poor maintenance. Outside around the pool area looks tired and dirty and in need of a good scrub especially the floor tiles. The chill out area was dangerous at times as it had raised tiles but many don't sit properly so when you stand on a tile some llifted up. The older gentleman on the pool bar was also very rude. Food was ok and just ok, some might find it difficult to find something to eat and also seems to be a free for all but that just rude people in general not wanting to queue. Although a cheap holiday in sun and hotel nicely situated it's not a 4* hotel. And parking is non existent so don't bother with a hire car. Ana Groizard, Marketing at Hotel Palia Sa Coma Playa, responded to this review Thank you very much, Paul, for sharing your experience in such detail.We are pleased that you highlighted the hotel’s location and the service provided by our reception team. However, we regret the maintenance issues you encountered. We will review these matters with the relevant departments.We have also taken note of your comments regarding the bar service. We truly appreciate your honesty, as it is key to helping us grow and continue improving.

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• User:Инна П

  Trip type: Family

  Do I want to return to this hotel again? No. But would I return to Mallorca? Yes, definitely! The sea, the climate,

  30 Aug 2025

  Good day to everyone who is going to this hotel!I will give my honest review. For me, the maximum rating is 3+, and that’s only thanks to the staff – waiters, bartenders, kitchen team – everyone really tries to pull it up to a “4”.The hotel itself definitely needs at least some renovation. There is only one bar for the whole hotel – children and adults stand in the same line. What shocked me the most were the plastic cups. For wine, they could at least provide real glasses.In our room there was no shelf in the bathroom, so all the gels and shampoos had to be placed on the floor (maybe it was just our room, but still).Of course, there are also some positives: the beach is only 3–5 minutes away, and the hotel has a terrace where children can safely sunbathe since there’s no entrance for outsiders.Do I want to return to this hotel again? No.But would I return to Mallorca? Yes, definitely! The sea, the climate, the people – everything is wonderful. You just need to choose the right place to stay. Ana Groizard, Marketing at Hotel Palia Sa Coma Playa, responded to this review Good morning,We would especially like to thank you for your kind words about our staff. We are pleased to know that you appreciated the effort and attitude of our waiters, kitchen team, and other team members, as we work every day to provide the best possible service.We regret that the facilities did not meet your expectations and we take note of your comments. Your observations help us identify specific areas where we need to improve.We are glad that you were able to enjoy our proximity to the beach and the terrace, and above all, that you keep such a positive impression of Mallorca, a truly special destination.Thank you again for your visit and your honesty. We wish you all the best in your future trips to the island.

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• User:Markéta C

  Trip type: Couples

  Fantastic Holiday!

  22 Aug 2025

  We had a fantastic stay at Palia de Sa Coma Playa! The rooms were clean and comfortable, the food was delicious with a wide variety, and the staff was always friendly and helpful. Everything was perfectly maintained, and housekeeping did a great job every day.A huge thank you to the animation team – Adel, Letizie, Capucine, Cleo and Adam. Their energy, enthusiasm and kindness made our holiday truly special. The activities and evening shows were fun, well organized and created a wonderful atmosphere. We highly recommend this hotel and would love to come back again! 🌞✨ Palia Hotels Team, Dueño at Hotel Palia Sa Coma Playa, responded to this review Hello 720mark_tac,Thank you very much for sharing your positive experience. We are delighted to hear that you enjoyed the cleanliness and comfort of the rooms, the delicious food offerings, and the friendly and attentive service of our entire team.We are especially pleased that you appreciated our entertainment team Adel, Letizie, Capucine, Cleo, and Adam whose energy and dedication make each day memorable for our guests. It’s a pleasure to know you enjoyed the activities and shows, feeling right at home.We look forward to welcoming you again for another unforgettable stay at Palia de Sa Coma Playa.

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