Hotel Riu San Francisco

Recent Reviews: 363

• User:emile r

  Trip type: Couples

  Excellent hotel with plenty of space but buzzy location

  25 Mar 2026

  Excellent hotel with professional and friendly staff. Clean rooms, good matresses and excellent food. However I advise to take a room with seavieuw because then you have not the noise of the streets alongside or at the frontside (where a lot of pubs etc are).

• User:SpottyTotty

  Trip type: Couples

  Great for some winter sunshine

  13 Dec 2025

  Definitely a good hotel to visit in the winter if you aren’t after nightlife (and we aren’t). Some noise from other rooms but not much; otherwise outside noise in wintertime seems minimal because so much is closed: even the street sellers it seems! Occasional raised voices outside during the night. Sea view rooms are great and look out over the whole bay. Ours was generously sized. Fridge in room. Use of safe costs extra. Bathrooms (built into the room not adjoining) don’t offer much privacy however! Again a winter bonus probably that on-street parking nearby was easy enough. Advised to park along to the right of the hotel entrance and had little trouble doing so. Reception staff great, also the guy in charge of the restaurant team (and some team members) and behind the bar - all so friendly and helpful - thank you. Drinks cost extra but buffet is extensive including paella. Palma itself is a really lovely city to visit and great for shopping as well as lots of interesting buildings including the cathedral. The city centre is about a 15-20 minute drive away. Bus stop not far from the hotel. With a car, Valdemossa, Soller, Friday market and parish church at Luc Major all good places to enjoy. The hotel can’t control the weather but we enjoyed daily sunshine and sat on our balcony for the glorious sunset out on the bay. Online Reputation Management, Owner at Riu Francisco, responded to this review Dear guest,Thank you very much for your review. We are sorry to learn that you did not agree with the layout of the room and the bathroom. We would like to inform you that the design has been thought out in order to make the rooms brighter and more modern. The toilet is in a separate, closed area in order to provide the necessary privacy. On the other hand, we would like to apologize for being disturbed by noise but you can be sure that all our rooms are built considering the legal requirements regarding insulation.This hotel's all-inclusive service is subject to the restrictions of Decree Law 1/2020, of 17 January, against excess tourism for the improvement of quality in tourist areas (BOIB No. 10 of 23 January 2020). Therefore, alcoholic beverages are limited as part of the all-inclusive package.We look forward to welcoming you back soon. Kind regards, Hotel Riu San FranciscoOnline Reputation Management

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• User:emile r

  Trip type: Couples

  Really good hotel despite the surroundings. But best to book a room with seaview.

  22 Oct 2025

  Many good aspects : very friendly staff, certainly at reception. Clean and nice rooms. Excellent matrasses & beds. Adults only. Excellent food. Less good : swimming pool is not that big (but this is so in 90% of all hotel at Playa de palma given the expensive value of each square meter there).Strongly advise to have a room with seaview: you enjoy longer the sun, and less noise of the very busy streets at the left and right of the hotel. It's EUR 100 extra but worth its money. negative : at the back ( in fact the the entrance) begins a very noisy street with "biergarten", "bratwurst" etc, just like in München. 80% of the vistors are young Germans (often football teams and the like). Inside the hotel or at the swimming pool one does't hear that noise. Online Reputation Management, Owner at Riu Francisco, responded to this review Dear guest,Thank you for taking the time to leave your review.We are glad to hear that you had a pleasant stay at our hotel. Please be assured that we will share your impressions with the corresponding department in order to make adjustments if needed.We hope to see you again soon.Best regards.Hotel Riu San FranciscoOnline Reputation Management

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• User:Safari05770092974

  Trip type: Family

  Extremely dangerous hotel

  14 Jul 2025

  this is the worst hotel I’ve ever been to we arrived. There was nowhere to park to check in extremely dangerous hotel. We couldn’t even enter the hotel without being attacked by a swarm of vendors selling cheap stuff. I walked up to the front desk, told him about the dangerous situation. They came back outside to escort us into the hotel. They told us they could only say that we would be safe within the property, but once we walked off, they could not say we would be safe as I was standing in the lobby. The police came to remove the vendors. They came back within a minute the police officers are standing in front of the building, this is a huge security issue. There was also a half dozen people laying on the couch in front of the check-in counter, drunk the hotel staff did nothing allowed them to stay there drunk. What kind of establishment is this? I tried to cancel. Told them that we could simply not stay there as two females we were so afraid for our safety they said they could not cancel or do anything about it at the time. Expedia tried to contact them and advocate for me Hotel RIU refused to give a refund even though their own staff acknowledge that security and safety issues for us and had to escort us onto their property. I have never ever experienced this in any place I’ve ever stayed. Can you imagine how that feels I to spend money to move to another property that we could feel safe at. This is the worst experience ever the worst property ever who refused to refund my money. I would not at all recommend this consumers beware of the safety concerns and issues. Consumers be aware that there’s police standing outside the property do you want to stay in a place like that where your life is in danger and you’re paying for your experience? Online Reputation Director, Owner at Riu Francisco, responded to this review Dear guest,We truly appreciate you taking the time to review us.However, we are saddened to hear that we did not meet your expectations this time. Please be assured that we take our guests’ security very seriously. We do not tolerate illegal activities inside our premises and we immediately report them to the authorities whenever we detect them. However, if you would like to raise a formal complaint, we kindly encourage you to contact our After Travel Customer Care.It would be a pleasure for us to welcome you back and offer you the best experience in other of our hotels.Cordially, Hotel Riu San FranciscoOnline Reputation Manager

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• User:E6663LIjaner

  Trip type: Friends getaway

  Hotel was very poor for a RIU. Resort was too young for us, average age was 18-20. Perfect for a party holiday. Its a German Re

  01 Jul 2025

  Hotel was very poor for a RIU. Usually a high standard. Definitely wouldn't recommend. Its a party resort. Unfortunately we were looking for a relaxing holiday. Very little to do. Won't be returning. Clubs and bars dont seem to close and Unfortunately RIU Hotel was in the centre of the party zone. Online Reputation Director, Owner at Riu Francisco, responded to this review Dear E6663LIjaner,We are very grateful to you for staying with us. Nonetheless, we regret to learn that your experience did not meet your expectations as our goal is to make your stay memorable. We are concerned to read about the issues you raised. We are truly saddened to read that despite the efforts of our team and the goodwill of our staff, we were unable to fulfil all your wishes.Hopefully we will have another chance to regain your trust in the future.Kind regards, Hotel Riu San FranciscoOnline Reputation Manager

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