Hotel Roc Oberoy

Recent Reviews: 230

• User:Craig C

  Trip type: Couples

  Fantastic stay

  26 May 2026

  We went half board for 5 nights. The staff could not have been more helpful. All aspects of the hotel were great from the rooms to the food - we will return soon

• User:Kevin E

  Trip type: Couples

  HONEST REVUE OF THE HOTEL

  14 Oct 2025

  We visted the Hotel as a late Holiday for 5 Nights after reading some of the reviews I was a bit sceptical as to what we would find but overall the Hotel is very nice, Spotlessly Clean, the Staff are very friendly, and helpful. The Food was very good, plenty of choice at Breakfast, and I thought some of the Evening Meals were excellent especially the Paella's, Drinks were priced acceptable and you get very generous portions on the shorts. Room cleaned daily and very well, the rooms are small but, we got a pool view that had sunbeds and sun from 11 till 5.30pm on the Balcony. I would make a few points the Pool area does not get much sun and when it does it's in a small area of the Pool area, there is a seating area with tables and chairs that gets the sun nearly all day, I cannot understand why this is not used for Sunbeds and the chairs and tables are placed in the shaded area, which would encourage more people to stay by the pool, we tended to go the Beach because of this. But all in all the Hotel is in a perfect place for the resort which is lovely, but if you love the sun and live by the pool I don't think this would do for you, but as stated the Hotel is nice and the Staff are lovely. Auba Riera , Marketing at Oberoy Hotel, responded to this review Hello Kevin!Thank you very much for sharing such a thoughtful and detailed review. We are delighted to hear that you enjoyed your stay, especially the cleanliness, the food, and the friendly service from our team. It is wonderful to know that you appreciated the location and your room with its sunny balcony. We also value your feedback regarding the pool area and will take it into consideration as we continue to improve the comfort and experience of our guests. We are very happy that you had an overall enjoyable stay and truly hope to welcome you back again in the future.Kind regards,ROC Hotels Team

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• User:selsfield2003

  Trip type: Friends getaway

  Dated hotel and the most miserable bar man ever

  07 Oct 2025

  The hotel is dated. The all inclusive drinks are very poor. The food was actually ok - the restaurant manager was really fun and kind.Miguel the old miserable bar man needs to be sacked - very very very rude and you can just tell he hates his nJob. He must be related to the night receptionist who missed the customer service training day. The hotel has sooo many rules - very faulty towers. The lifeguard loves to zap the fun out of everything. Auba Riera , Marketing at Oberoy Hotel, responded to this review Dear Guest,Thank you for your feedback. We are genuinely sorry to read that your experience didn’t live up to expectations. We’ll make sure to share your comments with the relevant teams, as providing friendly and attentive service is a top priority for us. We are glad, however, that you enjoyed the food and appreciated the positive atmosphere created by our restaurant manager. Your observations are valuable and will help us continue improving both our service and guest experience.Regards,ROC Hotels Team

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• User:nicolawH6194JR

  Trip type: Couples

  End of season fatigue?

  02 Oct 2025

  I had read previous reviews and wanted to believe that other guests were being 'over picky', sadly they weren't.Arriving in the early hours being 'greeted' by a surly looking guy standing in silence for approximately 15 mins whilst he typed on his PC, wasn't a great start but surely things could only improve...The room was lovely, clean with a nice view over the pool and garden.Breakfast was nice with a great selection, the coffee could have been nicer.A couple of times at dinner, all of the desserts were packed away and we felt rushed to leave.One night I had just purchased 2 glasses of wine at the bar when the barman started removing all of the lamps from the tables, it was 10:15!One gentleman in particular I can only assume misread the job description and thought he was applying for a job in hostility as opposed to hospitality!I do realise that guests can be annoying and frustrating on occasion, however, this should never be apparent to the guest. There were times where I felt my presence was an inconvenience, I know it's late in the season but it was still my holiday.Overall, it wasn't awful and please at least give that poor pool guy a cushion :D Auba Riera , Marketing at Oberoy Hotel, responded to this review Hello Nicola,Thank you for sharing your feedback. We are happy you enjoyed your stay overall and appreciate your comments. We are sorry if you felt the service was less warm than expected — our team works hard every day to make guests feel welcome, even at the end of a busy season. Please note that our restaurant and bar have specific closing times, which may explain some of your impressions. We hope you’ll give us another chance to provide a fully relaxing experience on your next visit.Regards,ROC Hotels Team

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• User:Burybird28

  Trip type: Couples

  A week in the sun finished off by theft of cash from our room ….

  25 Sept 2025

  So we arrived staying at this hotel on Wednesday 27th August for a week , we got checked in and given a room on the 3rd floor and everything seemed okay . Rooms were clean and spacious etc . Meanwhile we had a bit of a misunderstanding regarding the use of the SAFE on check in, as I asked if we could use the safe he says yes it’s in your room, we got to the room it should have been digital but didn’t light up so I just presumed it wasn’t working . I had a bag with all my cosmetics in so I just placed our two passports and £40 English money (2 £20 notes) in the zip part of this bag and kept checking it every night . So fast forward to Monday , we’ve been here since Wednesday . Every morning we’ve seen the cleaning / maid on our floor but this Monday she wasn’t there . I said to my partner maybe they have a day off as I didn’t expect beds made and fresh towels every day . We had a beach day , came back to the hotel had a couple of drinks and went up at about 6pm to get showers and changed for the night . When we opened the door the beds had been made and fresh towels given , I sat on the bed and checked my bag of cosmetics for passports and money and one of the £20 notes was missing 😳… I was mortified and so upset , it’s only £20 but it’s the principle somebody’s been in my belongings and had a good rummage taken the money and zipped it back up . I went down to reception and wanted answers , explained how upset I was we had paid £1400 for a week and should feel safe in our rooms , the manager spoke to me the day after and confirmed the maid had been in the room at around 10.50am and that this must have been a misunderstanding and did I actually have 2 x £20 notes as his staff wouldn’t do anything like this . They then explained you have to pay for the safe and infact it wasn’t broke and you needed to pay a fee and they give me a key and advised me to put my belongings in straight away at no cost. When I arrived at the airport, I also had white AirPods and they had been in my bag with the cosmetics and they were missing to. I was fuming and upset and explained to the manager if these people just take a little from each room , hoping that people don’t notice until you check out and are at the airport etc ,over a week they would be quids in and very well off . I would not stay at this hotel again !!!!! Auba Riera , Marketing at Oberoy Hotel, responded to this review Dear guest,Thank you for taking the time to share your feedback. We are very sorry to hear that you left with this impression and that your stay ended in disappointment. We understand how upsetting it must have felt to believe that some of your belongings went missing during your holiday.We would like to reassure you that the professionalism and integrity of our team is something we value deeply, and we stand by their conduct. For the security of personal items, we always recommend using the safe available in each room, and our team is happy to assist guests with this at any time.Your comments have been noted and shared internally so we can continue to review and strengthen our procedures. We regret that this situation overshadowed what we hoped would be a positive experience, and we thank you for bringing it to our attention.Regards,ROC Hotels Team

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