Hotel Son Xotano

Recent Reviews: 346

• User:Jody R

  Trip type: Business

  Great Hotel!

  14 Mar 2026

  Great Hotel! Walking in you felt welcomed! It was updated and clean. The beds were comfy!We would stay again Hotel Manager, Owner at La Quinta Inn & Suites by Wyndham Sturbridge, responded to this review Dear Guest,Thank you for your wonderful feedback. We are delighted to hear that you felt welcomed upon arrival and appreciated the updated, clean environment. It is great to know that you found the beds comfortable and had an enjoyable stay overall. Your kind words truly mean a lot to our team, and we look forward to welcoming you back again for another comfortable and memorable stay with us.Sincerely, Hotel Manager

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• User:Erin P

  Trip type: Solo travel

  Good enough but repairs and small efforts could make a difference

  13 Mar 2026

  Clean room. Front desk accommodated a special request and were friendly. Beds comfortable. Lighting in room harsh and too bright. Breakfast was not as good as expected. Only one yogurt in fridge at 7:00 am. Loud elevator. Ice machine not working on the floor. About what you’d expect for price. some repairs and extra effort could make a difference. Hotel Manager, Owner at La Quinta Inn & Suites by Wyndham Sturbridge, responded to this review Dear Guest,Thank you for your detailed feedback. We are pleased to hear that you enjoyed the clean room, comfortable beds, and friendly front desk service. We have noted your concerns regarding lighting, breakfast availability, elevator noise, and maintenance issues, and these are being reviewed with our teams for improvement. Your suggestions are valuable, and we look forward to welcoming you back for a more refined and comfortable stay.Sincerely, Hotel Manager

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• User:kkat19

  Trip type: Family

  Not a restful sleep...

  21 Feb 2026

  Positive: friendly employeesnice locationNegative:*other guests smoking in the hotel *fire alarm going off at 1am Hotel Manager, Owner at La Quinta Inn & Suites by Wyndham Sturbridge, responded to this review Dear Kat19,Thank you for your feedback. We are pleased to know you appreciated our friendly team and convenient location. Providing a comfortable and secure environment is important to us. Your comments regarding smoking and the late night fire alarm have been noted and will be reviewed with our staff to reinforce policies and procedures. We value your input and hope to welcome you back for a more restful stay.Sincerely, Hotel Manager

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• User:Bob W

  Trip type:

  Sturbridge La Quinta

  10 Jan 2026

  Check in was completed by a very professional, yet personable associate--a nice touch at the end of a 7 hour drive.Room #201 was in very good shape--no sticky floors, heater + internet were operational, towels + room amenities provided. Hotel Manager, Owner at La Quinta Inn & Suites by Wyndham Sturbridge, responded to this review Dear Bob W,Thank you for sharing your experience. We are pleased to know check in was handled professionally and made your long drive end on a positive note. It is great to hear Room 201 met expectations with clean floors, working heater and internet, and complete amenities. Your feedback is appreciated and motivates our team. We look forward to welcoming you back again for another comfortable stay.Sincerely, Hotel Manager

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• User:R S

  Trip type: Family

  A Pig Wearing Lipstick

  05 Sept 2025

  Stayed in the "King Suite" for 3 nights with my father. Just got back home today at the time of writing this. Apologies for lacking images; I was rather exhausted during the entire stay and didn't have the energy or forethought to snap photos. My exhaustion was not relevant to the La Quinta hotel, for the record.Here's a list of some problems and flaws that were encountered during our stay:-Window provided a wonderful view of the dumpster! Money well spent!-Tiny room; foot of the pull-out bed was extremely close to the king bed. Had to move the nightstand to fold it out. The King Suite is JUST a bigger singular bed, and a pull out sofa bed. That's it. You're paying extra for a worse room. It was $250/night, by the way.-No bedding included for the pull-out bed. Had to ask the receptionist for the necessary bedding, otherwise I would have been stuck with a bare mattress.-Shower is installed in such a way that requires one to fully get into the shower in order to turn on the shower head, and the water is cold at first. Really stupid design.-Closet door was rather difficult to close. It kept coming off its rails, as it was extremely cheaply constructed.-Receptionists are overworked. They basically have to do everything, including preparing the complimentary breakfast every morning. Yeah, they have to cook our food, too! Saturday morning's complimentary breakfast began late, so the starting time isn't consistent.-Housekeeping is only provided if you ask for it at the front desk the day BEFORE. Nobody told us this; we learned from reading about it in the elevator, which was in rather small print. When we discussed this with the receptionist the morning before our final night there, they offered to have housekeeping come by since we were never properly informed. We got back to the hotel about 14 hours later. Beds weren't made, all of the dirty towels were still there, no fresh towels, trash wasn't removed from the trash can. We were promised some degree of housekeeping, and someone dropped the ball.-According to my father, the coffee was terrible. Had coffee grains in it, too.-A little while before we checked out, I asked the receptionist for a laundry bag. A simple thing that we KNEW the hotel had; one was already in our room, after all. He rather awkwardly stated that they don't have any laundry bags, while giving me a blank stare. Sure, maybe they ran out, but he didn't say that, did he? He didn't offer to check, nothing. Just... implied that laundry bags aren't a thing the hotel provides, which would be a complete lie.Now, on to the good things!-Receptionists are friendly and quite willing to help(mostly).-Includes mini fridge and a microwave under the TV. They sell frozen dinners(Banquet, of all things) and ice cream in the lobby, so they're likely included in standard rooms as well.-Complimentary breakfast available every day from 6am to 9am. Decent options overall. Nothing stellar, but nothing offensive, either. Definitely not the worst thing about the hotel.To put it simply, La Quinta is pretty awful, or at least the King Suite certainly is. It's not worth $250/night(to be fair, the price was elevated due to an ongoing event nearby; all the hotels in the area jacked up their prices) Is it the worst hotel I've ever stayed at? No, not at all, but that doesn't make it good. My father said it best: "This hotel is a pig wearing lipstick."If you HAVE to stay here, I understand. Sometimes we don't have better options, or can't afford them, and even with all of its egregious flaws, La Quinta could still be worse. At the VERY least, avoid the "King Suite." It's a complete waste of money.Shout out to the receptionists, by the way. They did the best they possibly could, and were quite pleasant to interact with! ...Except for that last guy. Hotel Manager, Owner at La Quinta Inn & Suites by Wyndham Sturbridge, responded to this review Dear Guest,We appreciate the time you took to provide such detailed feedback. It is encouraging to know that you found our reception team friendly and helpful, and that the in-room amenities and breakfast options added some value to your stay. At the same time, we are very concerned about the challenges you described, including the room layout, maintenance issues, housekeeping process, and inconsistencies with service. We will investigate these matters closely with our team to address the concerns you raised and work on improvements. Your input is important in helping us enhance the guest experience.Sincerely,Hotel Manager

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