Hotel Victoria Gran Melia

Recent Reviews: 2491

• User:Neens71

  Trip type: Friends getaway

  Personally I would rate this a hotel 4 star

  15 May 2026

  The Grand Meliá Victoria has some genuinely stunning elements, but overall we felt it fell short of the 5-star experience we were expecting.The positives first: the lobby is beautiful, the pool area is lovely, breakfast was excellent, and the staff were warm, helpful and a real credit to the hotel. The marina views are absolutely stunning.However, there were several things that really let the experience down. The corridors leading to our room were very tired, with carpets that were heavily stained and grubby looking. First impressions matter, and this immediately didn’t feel like 5-star quality.We had originally booked a church view room, but on arrival felt it didn’t meet expectations, so asked about moving. We were offered an alternative for an additional £150 for 4 nights, but whilst the room itself was nicer, the balcony overlooked building works, so we declined. We then chose to upgrade for an extra £300 to a marina view room.That said, the room itself still didn’t quite feel 5-star. The drawer housing the tea and coffee facilities was broken and collapsed every time it was opened. We reported this on day one, but it was never fixed during our 4-night stay. The door stopper had also come away completely, leaving a nail sticking up from the floor, and we actually ended up reattaching it ourselves. The view looking out from our balcony was amazing and definitely 5 star worthy.None of these things ruined our trip, and we did enjoy our stay, but for the price point and 5-star branding, the maintenance and room standards simply didn’t match expectations.If you book this hotel thinking of it as a very nice 4-star with fabulous staff, excellent breakfast, and a spectacular marina location, you’ll likely have a much better expectation of the experience. Hotel Manager, Owner at Hotel Victoria Gran Melia, responded to this review Dear Guest,Thank you for taking the time to share such a comprehensive review of your recent stay at the Grand Meliá Victoria.We greatly value all guest feedback, as it allows us to continuously evaluate and improve the experience we provide.We are pleased to learn that you particularly appreciated the elegance of our lobby and pool area, the quality of our breakfast offering, the exceptional marina views, and most importantly, the attentive and welcoming service delivered by our team. Your kind recognition of our staff is sincerely appreciated and will be shared with them accordingly.Nevertheless, we deeply regret that certain aspects of your stay did not reflect the standards associated with a Grand Meliá experience. Please accept our sincere apologies for the condition of the corridors and carpets, as well as for the maintenance shortcomings identified within your room. The issues you described regarding the tea and coffee unit, the damaged door stopper, and the lack of timely resolution after these matters were reported are unacceptable and do not align with the level of excellence we strive to uphold.We also understand your disappointment concerning the room upgrade process and the views associated with the alternative accommodation offered. Your observations have been carefully noted and shared with the relevant management and maintenance teams to ensure immediate review and corrective action.While we are grateful that you were still able to enjoy your stay overall, we sincerely regret that we did not fully meet your expectations in relation to our 5-star positioning and the value of your investment.Thank you once again for your honest and balanced feedback. We truly hope to have the privilege of welcoming you back in the future for an experience that more accurately reflects the quality, service, and attention to detail for which Grand Meliá is known.Kind regards,The Guest Experience Department

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• User:julietlucas

  Trip type: Couples

  Great Hotel

  28 Apr 2026

  We booked The Victoria primarily for the location, walking distance to Palma City centre. On arrival we were not disappointed. All what you expect from a 5 star hotel and more. Exceptional staff all very helpful. We look forward to our return Hotel Manager, Owner at Hotel Victoria Gran Melia, responded to this review Dear Juliet,We would like to sincerely thank you for taking the time to share your kind feedback following your recent stay at Hotel Victoria, a Gran Meliá.It is a true pleasure to read that your experience met your expectations and that you especially appreciated our location, within walking distance of Palma city centre, as well as the comfort, cleanliness, and overall quality of the hotel. We are also very grateful for your generous recognition of our team, whose constant aim is to provide attentive, thoughtful, and seamless service to all our guests.Ensuring that every guest enjoys a memorable and exceptional stay is our highest priority, and it is very rewarding to know that this was reflected in your experience.We sincerely appreciate your trust in us and we would be truly delighted to have the opportunity to welcome you back again in the future for another memorable stay.Kind regards,The Guest Experience Department

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• User:culken

  Trip type: Couples

  Wonderful much needed Break!!!

  07 Apr 2026

  We came here 15 years ago & the hotel hadn’t changed much but lovelyThis time we enjoyed the Red Level experience & our room was on the 8th floor with brilliant Cathedral views!The room was lovely & cleaned every day with new towelsThe amenities were great a decent hairdryer & straighteners fab shower too! The Red Level breakfast was a choice from the usual buffet or you are given a menu to choose other options plus aIncludes drinks all day & snacks Staff very helpful (great cosmopolitan)Pool area clean plenty of beds & towels Yes it’s a walk in to Palma but we enjoyed that walk every day We will definitely be returning next year if not sooner! Hotel Manager, Owner at Hotel Victoria Gran Melia, responded to this review Dear Guest,Greetings from the Hotel Victoria, a Gran Meliá Hotel!We are truly delighted to hear that you chose to return after 15 years and that your recent stay was such an enjoyable and relaxing experience. It is especially rewarding to know that you appreciated the Red Level service, as well as the comfort of your room and the beautiful cathedral views from the 8th floor.We are also pleased that you valued the daily housekeeping, the in-room amenities, and the quality and variety of the breakfast offering, along with the additional options available from the menu. It is great to know that the Red Level benefits, including the drinks and snacks throughout the day, contributed positively to your stay.Your kind comments regarding our team are highly appreciated. We are proud to know that their attentiveness and service made a difference during your visit, and we are especially glad you enjoyed the cocktails.It is equally nice to hear that you found the pool area clean and comfortable, and that you enjoyed the walk into Palma, making the most of the surrounding area.Thank you once again for your recommendation and for sharing your experience. We very much look forward to welcoming you back again next year—or hopefully even sooner.Best regards,The Guest Experience Department

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• User:Amanda H

  Trip type: Couples

  3 night trip

  05 Apr 2026

  Just returned from a fabulous 3 night trip. The hotels location is a very pleasant 25min walk to cathedral and old town. We stayed on the 8th floor part of the red level package, which we would thoroughly recommend. Alcohol and soft drinks available all day along with cakes and tapas served once a day. Our room had amazing views of cathedral and marina. All members of hotel team were friendly, welcoming and efficient, special thanks go to Carlos and Cinzia who were always so helpful and attentive. We will definitely stay at this lovely hotel again . Hotel Manager, Owner at Hotel Victoria Gran Melia, responded to this review Dear Ms. Amanda,Greetings from the Hotel Victoria, a Gran Meliá Hotel!We appreciate your feedback regarding your recent experience.We are delighted to know our privileged location provided such a pleasant connection to Palma’s cultural treasures during your walks to the cathedral and old town.It brings us joy that our RedLevel service elevated your stay with its intuitive offerings, from curated refreshments to those carefully-designed touches that reflect our dedication to a life well-lived.The vistas from your eighth-floor sanctuary, framing both the marina and La Seu’s spires, stand as one of Mallorca’s most architecturally exquisite moments, we’re thrilled they accompanied your stay.Your recognition of our team’s signature warmth and professionalism honors us deeply, as creating heartfelt connections remains at the core of what we do.It would be a pleasure to have you return on a future occasion.Best wishes,The Guest Experience Department

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• User:TheLindy

  Trip type: Couples

  Fabulous hotel

  24 Mar 2026

  We stayed for a 3 night city break to do some sightseeing. As soon as you pull up at the hotel you get a lovely welcome from the staff. The Reception area is very impressive. Check in was quick and efficient. We had a red level supreme room with views of the marina and the cathedral. The room didn’t disappoint, very clean and comfortable, and lots of little extras provided to make it feel special. Comfy chairs on the balcony to sit and watch the sunset over the marina. I didn’t like the glass wall to the bathroom, but that’s my personal preference, and at least there is small curtain to pull over it and the toilet wall wasn’t see through! A couple of very small criticisms, no shower cap provided and there is nowhere with a shelf AND a mirror to dry your hair in front of. Not a big deal though. My husband used the gym a couple of times and said it was very clean with high quality machines. Breakfast was very good, waiter service and/or self service buffet with eggs cooked to order. Lots to choose from and everything was good quality. All of the staff in the hotel were very friendly and helpful. We didn’t use any of the other red level benefits so can’t comment on them but definitely worth upgrading. We’d return here, but next time when it’s warmer and we can use the pool. It’s a good base for sightseeing. The hop on hop off bus stops very close to the hotel, it’s easy to get taxis and it’s a pleasant walk along the marina to the cathedral and old town. Hotel Manager, Owner at Hotel Victoria Gran Melia, responded to this review Dear Ms. Lindy,Greetings from the Hotel Victoria, a Gran Meliá Hotel!We appreciate your feedback regarding your recent experience.We are delighted to hear that your arrival was met with our signature warmth and that our RedLevel Supreme room, with its captivating marina and cathedral vistas, provided a sanctuary of comfort and thoughtful amenities.It brings us joy to know that breakfast’s curated selection and our intuitive personal service contributed to a seamless experience.Your gracious understanding regarding the bathroom’s contemporary design is deeply appreciated, as we strive to balance avant-garde elements with timeless functionality. Please rest assured that your observations on amenities have been noted with care, as we continuously refine the details that elevate moments of personal ritual into experiences of understated elegance.We eagerly await your return during warmer days, when our pool’s serene embrace and Palma’s sunlit charms await.Best wishes,The Guest Experience Department

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