Hotel Victoria Gran Melia

Recent Reviews: 2512

• User: NorthStar54439598478

  Trip type: Couples

  Great hotel and service

  Wonderful experience here in Mallorca. Customer service was also phenomenal, particularly with the help of Carlos who made our experience exceptional when assisting us with the Audi. He went above and beyond to ensure we had a great stay. Hotel Manager, Owner at Hotel Victoria Gran Melia, responded to this review Dear Guest,Greetings from the Hotel Victoria, a Gran Meliá Hotel!Thank you very… Read moreWonderful experience here in Mallorca. Customer service was also phenomenal, particularly with the help of Carlos who made our experience exceptional when assisting us with the Audi. He went above and beyond to ensure we had a great stay. Hotel Manager, Own… Read more

• User: Flyer3000

  Trip type: Couples

  A good superior hotel

  A well positioned hotel on Palma harbour. It is a city hotel, not a resort. Check-in was welcoming and courteous, despite the front office incorrectly dealing with a reservation change.Junior suite was spacious with a tremendous view. It was fully equipped and everything worked. The Red Level offered useful complimentary services and is well worth it.Breakfast was excellent.Outside pool was conven… Read moreA well positioned hotel on Palma harbour. It is a city hotel, not a resort. Check-in was welcoming and courteous, despite the front office incorrectly dealing with a reservation change.Junior suite was spacious with a tremendous view. It was fully equipped and… Read more

• User: steviebs320

  Trip type: Couples

  Shambles

  This was always a good hotel but now its service level is horrific. Turndown service is non existent no water no towels and the breakfast service is chaos. Then the pool - now you have yo ask for your own drinks and then take them back yourself - 5 star hotel? Not any more, Staff can’t be bothered ( apart from Layla and Pedro) rest are running around clueless. Hotel Manager, Owner at Hotel Vict… Read moreThis was always a good hotel but now its service level is horrific. Turndown service is non existent no water no towels and the breakfast service is chaos. Then the pool - now you have yo ask for your own drinks and then take them back yourself - 5 star hotel?… Read more

• User: laurabromberg

  Trip type: Couples

  Great Hotel. Great staff

  The Gran Melia Victoria is well positioned, just opposite the harbour and on the outskirts of Palma. The welcome on arrival was excellent, with refreshments (and sparkling wine) provided whilst checking in. Our car was valet parked for 5 days with friendly and welcoming concierge. We had visited the Hotel to see the eclipse - which was a complicated business (due to Road closures and the positioni… Read moreThe Gran Melia Victoria is well positioned, just opposite the harbour and on the outskirts of Palma. The welcome on arrival was excellent, with refreshments (and sparkling wine) provided whilst checking in. Our car was valet parked for 5 days with friendly and… Read more

• User: Henrik888

  Trip type: Solo travel

  Vey tired hotel waiting for renovation

  Nice hotel, but no 5 stars! Everything in this hotel is tired. Management is absent, staff lazy and do what they want (or rather nothing). Everyone is just waiting for a big renovation, until then we have to accept it as it is. Not too expensive, they know they can't charge as much as (other) luxury hotels.So far, 3 days into my week here, I noticed the following:- Turn down service only 1 night o… Read moreNice hotel, but no 5 stars! Everything in this hotel is tired. Management is absent, staff lazy and do what they want (or rather nothing). Everyone is just waiting for a big renovation, until then we have to accept it as it is. Not too expensive, they know the… Read more