Hsm Reina Del Mar

Recent Reviews: 780

• User:B5132WEallanb

  Trip type: Couples

  Lovely hotel

  17 Apr 2026

  Fabulous hotel we stayed half board and thought the food provided was very good with plenty of choices at dinner time. The staff were very friendly and the hotel was very cleanThe pool area was lovely though in April was in the shade until lunchtime so the pool was a bit coldThe rooms were of a good standard all with a nice balcony overlooking the pool and sea views in the distance. No fridge or kettle and could do with improved soundproofingA five minute walk down to the beach down a steep hill and obviously a steep walk back. Customer Service, Agencia/asesor at HSM Reina del Mar, responded to this review Dear guest, Thanks for giving us a perfect rating and for recommending our hotel to other travellers. We are sure that all staff enjoyed your visit. We are delighted that you liked the entire hotel. We will congratulate all the staff, they will be very happy. We will be very pleased to welcome you back again!Best wishes from Mallorca, HSM Customer Service.

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• User:Marika A

  Trip type: Business

  The archeological dig

  09 Oct 2025

  We visited this place as part of a school trip, and it was a complete disaster from the very beginning. The hotel wasn’t even ready for our arrival — rooms were unprepared, food was cold, stale, and simply unpleasant to eat. The staff were rude, unhelpful, and acted as if guests were an inconvenience rather than people to serve.The atmosphere was completely inappropriate for students. The walls are so thin that we could clearly hear everything happening in other rooms, including extremely private noises. Despite multiple complaints, the reception staff ignored the issue and did absolutely nothing to improve the situation.Later, we were unexpectedly asked to check out early because, as we were told, the hotel was suddenly “for adults only,” even though they had knowingly accepted a group of underage students. This behaviour was completely unprofessional and disrespectful.There are no attractions or pleasant places nearby, and the overall experience left us shocked by the lack of organization, hospitality, and basic decency. This is definitely not a hotel suitable for school groups or anyone expecting minimum comfort and respect. There are far better and safer places in the area — avoid this one at all costs.

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• User:tiago o

  Trip type: Family

  Great atmosphere, great staff you can feel the perfume of the hotel from outside 🤩

  01 Sept 2025

  Great family hotel,rooms are just normal but very clean bed sheets and towels changed everyday.staff is very attentive and friendly.Buffet nice and clean, variety needed but understandable for the price.Location is up the hill but good for aBit of exercise 😁 Customer Service, Agencia/asesor at HSM Reina del Mar, responded to this review Dear guest,Thank you for your comment and for the positive assessment you make about your experience in our establishment. We are proud to know that you feel so comfortable in our hotel and that, as you can prove, for HSM our guests are the most important and your satisfaction is our main objective. We are looking forward to welcome you soon again at our hotel!Best regards, HSM Customer Service.

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• User:GwynethW_13

  Trip type:

  Great last minute deal

  16 Aug 2025

  A spotlessly clean and spacious air-conditioned hotel with friendly and helpful staff (especially Maria on reception).It is convenienty situated to the airport (15mins), shops, bars and restaurants with the beach only 300m away.There is a nice pool with bar/restaurant with shaded arreas if needed.An large, amazing market is held weekly in the nearby street.Would reccomend and return. Customer Service, Agencia/asesor at HSM Reina del Mar, responded to this review Dear guest, Thank you for sharing your opinion and for the good valuation you have given about our hotel. We feel proud to know you felt comfortable and enjoyed your stay in our establishment, which is our main objective. We hope to see you again very soon!Best regards, HSM Customer Service.

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• User:SportingLondon

  Trip type: Family

  OK adequate place to stay - 3 star

  31 Aug 2024

  We knew it was a 3 star (although TUI claimed it was a 3 star plus almost a 4 star it’s not). We were half board. Location wise it is 300m from the beach which is very nice . But what they don’t mention is that it’s a steep uphill walk along narrow streets. There is a good supermarket if you walk father up Eroski and a good bakers beside it. It’s 10 minutes drive from Palma airport just get a taxi don’t bother with the transfer services which were charging 3 times more. Good ice cream place rey de helado on way to the beach. One big note - the resort is hugely popular with German’s . Arenal is full of German bars, restaurants, techno clubs , bratwurst vendors and German beer gardens). The arenal area does not feel Spanish at all even the street vendors speak first in German. This is not an understatement the area is catered mainly for Germans and Dutch. It’s still a good resort to chill and enjoy but it’s worth mentioning. Good Points on Hotel:It’s clean. Rooms are cleaned every day and the areas downstairs and Pool are spotless. Pool although not that big is nice and lifeguard is friendly and it has a tiny toddlers pool.Food is adequate there was a notable breakfast that was nice (but often things like croissants didn’t appear at all) and a dinner but the rest we stayed with pasta. There was a lot of niche foods - pigs knuckles were on 3 of the nights we were there. No special service doing crepes or anything like that. Shower was OK Bad on hotel Room was small but we had a family room so they in effect plunked a small bed beside the double. That’s logical but meant that there was only tiny walking space on one side of the bed. It was cramped in fact I kept on slamming my head against the wardrobe getting out.No utilities in room no fridge, no mini bar, no kettle , no hair dryers, no safe . We did ask could not hire anything for room at all. Bar was OK but pricey a lot of drinks far cheaper in the beach bars and restaurants. Was also very surprised they didn’t at least supply water for Dinner you had to pay for bottles. Staff were good but scant in number . Most of the time there was only one person on bar who did coffees/drinks and sandwiches. As they were so busy they were highly efficient but very blunt. I do not blame them as they had no time. Apart from the lifeguard who was friendly and lot of the staff seemed to be very stressed. There was no real events staged by the hotel apart from a DJ but it was not popular, So yes the hotel is OK . In hindsight I would recommend it more to clubbers and a younger demographic who use the hotel as a base to explore Mallorca. Customer Service, Agencia/asesor at HSM Reina del Mar, responded to this review Dear guest,First of all we would like to thank you for sharing your experience with us. Feedback from our guests is a very important tool for us as it enables us to pin point our weak areas and to improve them accordingly. We are pleased to know that you liked the hotel food, our kitchen team works every day in order to offer you the best gastronomic offer. Our highest priority is that our clients feel like home. We hope to see you again very soon!HSM Customer Service.

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