Inmood Aucanada

Recent Reviews: 143

• User:Sweatbett

  Trip type: Family

  Quiet but not great customer service

  23 May 2026

  The hotel is situated in a lovely, quiet area and parts of the property appear to have been renovated to a good standard. Unfortunately, my overall experience was mixed, largely due to service and room issues.I stayed in Room 201, which unfortunately did not meet expectations. The telephone was not working, meaning I had to walk to reception for even minor requests. There were repeated power interruptions, and I only had hot water, even from the cold tap. None of these issues were fixed during my five night stay.I also found some aspects of communication and customer service disappointing. While not all staff were unfriendly, I often felt more of an inconvenience than a valued guest, and interactions sometimes came across as abrupt rather than welcoming.There were several occasions where clearer information would have improved the experience. For example, the safe was already locked with no instructions on how to reset it, requiring another trip to reception. I was also not informed about the pool towel ticket system and, when I asked, was told rather bluntly that I “didn’t ask.”Breakfast was average buffet-style food, although one morning I arrived a few minutes early and was called across the room with “we’re closed,” which felt unnecessarily abrupt.Our flight was delayed by three hours and we were advised we could eat from the buffet before 10pm. However, upon arriving, I was told to “hurry up and eat,” which added to the feeling that guest service was somewhat rushed and impersonal.I had paid for a terrace/balcony room, but unfortunately there were no chairs provided and the view overlooked used towels and noisy generators. The rooms also have nesting birds nearby, which meant early wake-ups, although I would honestly take the birds over the generator noise.The sunbeds were also very uncomfortable.On a more positive note, the highlight of the holiday was the yoga with Jessica, which was excellent and genuinely enjoyable.Overall, the hotel itself has potential and is in a peaceful location, but for me the experience was affected by room maintenance issues and a level of service that did not always feel warm or guest-focused. Timo Weber, Atención al cliente/recepción at Inmood Aucanada, responded to this review Dear Sweatbett,Thank you for sharing your feedback.We are pleased that you enjoyed our peaceful location and the yoga session with Jessica.We sincerely regret that some aspects of your stay, particularly the room issues and service experience, did not meet your expectations. Your comments have been shared with the relevant departments, as they help us improve.We hope to have the opportunity to welcome you again for a much better experience.Kind regards.

  Read more

• User:Storyteller789822

  Trip type: Family

  Highly recommend

  07 May 2026

  The location is a 20 minute walk from alcuida port which has lots of lovely bars and restaurants, we used the free shuttle bus during the day which was a great service. The atmosphere at the hotel is calm and relaxing ,it has a modern contemporary feel. The rooms were spotless with lovely chairs on the balcony, the shower is amazing. The service at the hotel is fantastic the staff are so friendly and helpful especially in the restaurant and bar. Marcos made our stay so welcoming in the restaurant. The food was great with lots of choice. The cocktails where all freshly made and beautifully presented. The hotel is very quiet and peaceful. We where there only for a long weekend but if you enjoy yoga walking cycling this hotel is perfect for you. We had a wonderful time and would definitely stay at this hotel again.Thank you to all the staff. Timo Weber, Atención al cliente/recepción at Inmood Aucanada, responded to this review Dear Storyteller789822,Thank you very much for taking the time to share such a wonderful review.We are delighted to hear that you enjoyed the calm and relaxing atmosphere of the hotel, our facilities, and the modern design of the rooms. It is also a pleasure to know that you appreciated the food, cocktails, and overall service.Your kind words about our team, especially Marcos, will be shared with great pride—they will be very happy to know they contributed to making your stay so welcoming and enjoyable.We truly appreciate your recommendation and look forward to welcoming you back again in the future.Kind regards,

  Read more

• User:ALANHCC32

  Trip type: Couples

  Hidden gem

  05 May 2026

  First time at the hotel, but hopefully the first of many visits. The breakfasts at the hotel are exceptional and the evenings meals are also very good.The weather has been very mixed so have made good use of the leisure facilities. Alcanada is very beautiful and quiet. If you want nightlife Alcudia Port is only a 20 minute walk or a cheap taxi fare.. We used the 323 bus extensively to take us to Alcudia Old Town which is a must visit and from there has great bus links to the rest of the Island. Staff without exception are lovely. Timo Weber, Atención al cliente/recepción at Inmood Aucanada, responded to this review Dear ALANHCC32,Thank you very much for sharing your wonderful review.We are delighted to hear that you enjoyed your first stay with us and hope it will be the first of many visits. It is a pleasure to know that you appreciated our breakfast, evening meals, leisure facilities, and the beautiful and peaceful surroundings of Alcanada.We are also very pleased that our team made such a positive impression on you—your kind words mean a lot to all of us.We look forward to welcoming you back again very soon.Kind regards,

  Read more

• User:Elin P

  Trip type: Family

  Fab🙌🏼

  22 Apr 2026

  Best hotel ever!! The service the food the rooms and omg the poolarea 😍 never been this satisfyed❤️ and the best staff!!! We Will be back in a few years🤭 Timo Weber, Atención al cliente/recepción at Inmood Aucanada, responded to this review Dear 321elinp,Thank you very much for sharing your fantastic review.We are truly delighted to hear that you enjoyed your stay so much, especially the service, the food, the rooms, and the pool area. We are also very pleased to know that our team contributed to making your experience so positive.It will be a pleasure to welcome you back when you return.Kind regards,

  Read more

• User:lynne b

  Trip type: Family

  Lovely hotel in great location

  10 Apr 2026

  Just returned from a 5 night stay with my husband and son. Hotel was lovely, spotlessly clean, our room was lovely and bright with a sea view. Would highly recommend, my only tiny complaint was the cooked breakfast which was cold. Great location, 20 minute walk from the port, in a lovely quiet residential area. Would definitely stay again. Timo Weber, Atención al cliente/recepción at Inmood Aucanada, responded to this review Dear Lynne,Thank you very much for sharing your kind review.We are delighted to hear that you enjoyed your stay with your family, especially the cleanliness, your bright sea view room, and our peaceful location.We appreciate your feedback regarding the hot breakfast and will take it into account to improve this aspect.We are very happy to know you would stay with us again and look forward to welcoming you back soon.Kind regards,

  Read more