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Insotel Cala Mandia Resort & Spa

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Insotel Cala Mandia Resort & Spa

locationCala Mandia, Majorca

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About Insotel Cala Mandia Resort & SpaAbout Insotel Cala Mandia Resort & Spa

Location

The friendly apartment complex is in a quiet area close to Portoristo, overlooking the beautiful bay of Cala Mandia. The distance from the beach to the apartments averages between 100 to 500 m, depending on their location, and an abundance of shops and entertainment venues are located in the immediate vicinity. Porto Christo is around 4 km away and public transport is located directly in front of the complex.

Facility

514 apartments are available to guests in a 6-storey main building and a 2-storey auxiliary building. The reception desk is open round the clock. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The apartment hotel has wheelchair-accessible facilities and a lift. A number of shops, including a supermarket, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a childcare service, medical assistance, a laundry service, a coin-operated laundry and a hotel shuttle bus. A bicycle hire service provides all the necessary equipment for exploring the surrounding area.

Rooms

Rooms feature a living area, a kitchen and a bathroom. Air conditioning and central heating ensure comfortable temperatures. Guests can enjoy the sea view from a balcony or terrace. The rooms have a king-size bed and a sofa bed. Separate bedrooms are available. Children's beds can be requested for younger guests. A safe, a minibar and a desk are also available. The kitchenette comes with a refrigerator and a microwave. A direct dial telephone, a television with satellite/cable channels and WiFi provide all the essentials for a comfortable holiday. Slippers are included. Bathrooms are equipped with a shower and a bathtub. A hairdryer, a vanity mirror, bathrobes and a telephone are available for daily use. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has family rooms and 514 non-smoking rooms.

Sport

There are indoor and outdoor pools and a children's swimming area. Pure relaxation in the hot tub, fun on the waterslide and refreshing drinks at the pool bar – guests will experience just how rich and varied a day in the water can be. A sun terrace, sun loungers, and parasols are available. The apartment hotel offers an extensive outdoor sports programme, including cycling/mountain biking, tennis, bocce, beach volleyball, volleyball, basketball, golf, archery and horse riding. With kayaking, snorkelling, diving, water aerobics and aquafit available, fans of water sports will have plenty to choose from. Guests can enjoy a wide range of indoor sports, including a gym, table tennis, badminton, billiards, darts and aerobics. Various wellness options are available at the hotel, including a spa, a steam bath, a beauty salon, massage treatments, anti-ageing treatments and Ayurveda treatments. Guests of all ages have the opportunity to enjoy an entertainment programme.

Meals

Dining facilities include a restaurant (with high chairs), a dining room, a café and a bar. All-inclusive can be booked. All-inclusive holidaymakers enjoy special extras like snacks, in addition to a selection of alcoholic and non-alcoholic beverages. A delicious and varied buffet awaits guests at breakfast, lunch and dinner. Gluten-free meals and vegetarian dishes can be prepared on request. The hotel also offers special catering options. The show cooking is a particularly special attraction.

Payment

The apartment hotel accepts the following credit cards: American Express, VISA and MasterCard.

Amenities at Insotel Cala Mandia Resort & Spa Amenities at Insotel Cala Mandia Resort & Spa

  • Facilities

    • -

      24-hour reception

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      Air conditioning

    • -

      Bar(s)

    • -

      Bicycle Hire

    • -

      Café

    • -

      Car Park

    • -

      Currency Exchange

    • -

      Foyer

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      Games room

    • -

      Garage

    • -

      Hotel Safe

    • -

      Kids Club

    • -

      Laundry Facilities

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      Laundry Service

    • -

      Lifts

    • -

      Medical Assistance

    • -

      Playground

    • -

      Restaurant(s)

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      Restaurant(s) with high-chairs

    • -

      Shops

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      Small supermarket

    • -

      Theatre

    • -

      TV Room

    • -

      Waterslide

    • -

      Wifi

  • Hygiene

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Protective equipment for employees

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      Protective hygiene screens

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      All inclusive

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      Breakfast Buffet

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      Drinks Included

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      Evening Buffet

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      Lunch Buffet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Aqua aerobics

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      Archery

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      Badminton

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      Basketball

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      Beach Volleyball

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      Billiards/Snooker

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      Bocce

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      Children's Entertainment

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      Children's Pool

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      Cycling/Mountain Biking

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      Darts

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      Diving

    • -

      Entertainment Programme

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      Golf

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      Gym

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      Horse Riding

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      Indoor Pool

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      Jacuzzi

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      Massage

    • -

      Number of Pools

    • -

      Outdoor Pool(s)

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      Parasols

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Swimming Pool

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      Table Tennis

    • -

      Tennis

LocationLocation

Map preview

Around this property:

Public Transport

20 m

Shopping opportunities

50 m

Restaurants

50 m

Bars / Pubs

50 m

Beach

100 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

2802

Very Good

1470

Average

667

Poor

262

Terrible

249

Recent Reviews: 5450

  • User:4beckik

    Trip type: Family

    Family break- May Half Term

    rating29 May 2026

    I’m not entirely sure what other guests are seeing that I’m missing, but overall I found this hotel fairly average. Personally, I would rate it closer to a 3-star property than a 4-star. If you have children under the age of 8, it will probably suit your needs well.The resort is much larger than we anticipated, which means a lot of walking. That isn’t necessarily a problem, but it does become tedious when most of the facilities are concentrated in Block A. We chose Block C to be closer to the splash parks and football court, which should have worked well for our family. The grounds are attractive and well maintained, with staff cleaning the area each morning. However, by the end of the day the pool areas are messy, and the pool toilets were often in poor condition. The pools officially close at 6pm when the lifeguards finish their shifts, yet many guests return to the water shortly afterwards.The pools themselves are pleasant and provide a good variety of areas around the resort, although none of the pool jets appeared to be working during our stay. Some sun loungers are packed very closely together and lack shade from umbrellas. There are plenty available overall, but the most desirable spots are reserved early each morning.The splash parks are a nice addition for younger children. However, one slide was out of service for the entirety of our stay, and two of the slides are virtually identical, which limits the variety.The rooms are basic but spacious. The layout includes a bedroom at the front, another sleeping area at the back, and the bathroom in the middle. Comfort was disappointing, with only one pillow provided and an extremely firm bed. The double bed was simply two singles pushed together, which wasn't particularly comfortable. Complimentary toiletries are minimal, consisting only of a bar of soap and shower gel. It’s a large shower with powerful over head shower and no bath.Food was probably the biggest disappointment. While there is a wide selection available, the quality was lacking. Many dishes were repetitive, greasy, and bland. Food often sat uncovered for long periods, and fresh food was frequently added on top of older dishes. We visited the South restaurant one evening for Asian-inspired cuisine, but the experience was underwhelming. The pork appeared to have been pre-cooked and reheated yet remained cold in the middle, the Pad Thai contained only one piece of chicken, and the prawn crackers were stale.The plastic cups used for all-inclusive drinks were another negative. They were small, had an unpleasant smell, and felt cheap. I would strongly recommend buying your own reusable bottle or cup from a local shop.A €60 credit card hold is required for pool towels, and the same deposit system applies if you want to borrow a football to use the sports facilities.We visited the hotel beach twice. On our first visit, we were put off by litter in the sea, dirty sand, and noise from nearby construction work. Once you swim further out, however, the water becomes much clearer and is genuinely beautiful. Our second visit was much more enjoyable, with calmer seas and less rubbish washing ashore. If you enjoy snorkelling, take some bread from breakfast and feed the fish. That said, the beach itself would benefit from more thorough cleaning and maintenance. There is also a beachside shop for drinks, but it only accepts cash.Evening entertainment was disappointing. The programme typically consisted of a mini disco followed by a one-hour show, with everything finishing by around 10pm. After that, there is very little to do. As there is not much within walking distance of the resort, you'll need a taxi to places such as Porto Cristo, Cala Millor, or Cala d'Or for additional entertainment and dining options.The entertainment team deserves special mention, as they are a real asset to the hotel and do a great job making activities enjoyable. However, many activities such as water basketball and water volleyball are restricted to guests aged 13 and over. The hotel offers very little specifically aimed at younger teenagers.Overall, I found the hotel more average than impressive. It caters well for families with younger children, but the additional deposits for towels and sports equipment, weak evening entertainment, basic rooms, and uninspiring food make it difficult for me to recommend. Unfortunately, it is not somewhere I would choose to return to.

  • User:BackPacker57441

    Trip type: Family

    Stressful stay

    rating29 May 2026

    Terrible experience at this hotel with numerous instances of poor service. Most importantly, the allergen information in the restaurant is incorrect. Food is labelled with allergens but it wasn’t right and my daughter had a severe allergy, which could have been life threatening. She had an instant reaction eating dessert and we were awake all night with her vomiting and shaking. It was a very traumatic experience for us all.The hotel staff were not helpful or friendly at all. My son had broken his collarbone days before the holiday. I emailed the hotel to ask about accessibility, beds and getting more pillows to try to ensure he could sleep comfortably. No response was received. He had a tiny hard bed with no proper pillow and a room in the furthest away block up and down numerous stairs. As he was unable to swim or play we bought a lilo for him to go on so he could at least go in the pool but the lifeguard wouldn’t let us have the inflatable in the pool even though he clearly needed it to be able to go in and was unsympathetic.We lost our bag on the transfer to the hotel and realised immediately while checking in but reception wouldn’t help us at all with locating it or help us with the language barrier trying to contact the taxi firm to retrieve it. We asked for help numerous times but the staff were not interested.The hotel isn’t great if you have mobility difficulties as it is on a steep slope and the rooms and all corridors to the facilities involve going up and down lots of stairs.All in all we were glad to get home.

  • User:Cruiser08712402449

    Trip type: Family

    Best experience ever in Majorca

    rating26 May 2026

    Have the best ever experience with the hotel staff so helpful and food was exceptional and vibes were fantastic too. Lovely Pool areas and waterslides. Special commendation to David to sort out our Dinner booking go above and beyond. Guest Relations Insotel, Guest Services / Front Office at Insotel Cala Mandia Resort & Spa, responded to this review Appreciated Cruiser08712402449Thank you for sharing such enthusiastic feedback. We are delighted that our team made your stay memorable and that you enjoyed the exceptional food and welcoming atmosphere.It is wonderful to hear you loved the pool areas and waterslides. We also appreciate your special mention of David for assisting with your dinner plans.Your kind words reflect the service standards we strive to uphold every day. We look forward to the pleasure of welcoming you back for another outstanding visit.Best regards,RRPP

  • User:Dhaval U

    Trip type: Family

    Absolutely fantastic

    rating26 May 2026

    We had a wonderful experience at the resort, and a special thanks to the David for his exceptional hospitality and support in sorting out our dinner booking. Their kindness and attention to detail truly made our evening special. Highly appreciated and highly recommended! Guest Relations Insotel, Guest Services / Front Office at Insotel Cala Mandia Resort & Spa, responded to this review Appreciated Dhaval UThank you for sharing such warm feedback about your stay. We are delighted to hear your experience was wonderful and that our team’s hospitality helped ensure a smooth and memorable evening.Your kind words about the attention to detail and care mean a great deal to us. Providing thoughtful service that elevates special moments is at the heart of what we strive to deliver.We appreciate the recommendation and look forward to welcoming you back for another exceptional visit.Best regards,RRPP

  • User:Sabrina I

    Trip type: Family

    FAMILY GETAWAY

    rating26 May 2026

    Guest relations superb! Excellent signposting of the local area. Guest Relations Insotel, Guest Services / Front Office at Insotel Cala Mandia Resort & Spa, responded to this review Appreciated Sabrina IThank you for sharing such kind words about your stay. We are delighted that our guest relations team made a strong impression and that the local area guidance was helpful.Providing attentive support and thoughtful recommendations is central to our service philosophy, and it is wonderful to know this added to your experience. We appreciate your feedback and look forward to welcoming you back soon.Best regards,Public Relations

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